No complaints

Perfect for a family of 3. The room is clean. The location is very nice, 5-10 min to Aquarium

Stayed in April 2024

Everything was great

Stayed in March 2024

The size of the room for the price we paid, we didn't even have a microwave to warm food, the housekeeper let herself into the room while my friend was still dressing 45 minutes before our check-out time, that was very rude

The hotel was beautiful. It was also in a great location of the city

Stayed in April 2024

There was no microwave

The hotel was nice !!

Stayed in April 2024

I found a few aspects quite dissatisfying. It's curious how with hotels, the higher the cost, the fewer amenities are included. Cheaper hotels often offer complimentary parking, breakfast, high-speed WiFi, and more. We were charged $55 per day for parking, and each time we retrieved our car, there was an awkward expectation to tip. Considering the high price, tipping should have been included.

The staff were great. We had an issue with the shower curtain and in seconds it was replaced. Could not ask for anything more.

Stayed in April 2024

The room was extremely cold and the temperature adjustment did not work.

Nice hotel

Stayed in April 2024

The valet line was wrapped around the entire downstairs and the system was down and they were still charging $55 I almost missed my flight. Waited in line for 1 hour. This ladies are rude. The guys running back and forth did great but the two black women working at the valet desk March 10th at 11:30am have bad attitudes.

Stayed in March 2024

Neighborhood didn’t offer much but a short drive away was the Carter Center, a wonderful self guided tour.

Nice sized room,quiet.

Stayed in April 2024

Housekeeping cleans rooms EARLY! My last stay the lady came in at 9am

Really enjoyed the gym and the matcha latte (brill the market ran out)

Stayed in April 2024

Parking and valet was full

Stayed in March 2024

Not enough towels... they should have hand sanitizer and more soap in reach

That the bed was warm

Stayed in March 2024

Clean and comfortable

Stayed in March 2024

The room that we booked wasn’t available when we arrived

Beautiful entry way, restaurant on site, staff were accommodating to our needs

Stayed in March 2024

Constant police sirens at night will keep you up late, no product in vending machines, water in lobby was disgusting. For all the money we spent complimentary bottled water for the room would of been nice

Location was close to all the city attractions

Stayed in March 2024

Long waiting line at check-in, expensive breakfast, especially if you're not a big morning eater. Hotel does not feel very special (although there is also nothing wrong) apart from the lobby, which is definitely impressive.

I had a comfortable stay for 2 nights. Good bed and good comfort in the room. Walking distance to a couple city hotspots. The hotel is mainly very large, with multiple towers and plenty of floors.

Stayed in February 2024

1. The bathroom floor got drenched each time I showered and water was pooling due to poor drainage design. 2. I clipped my finger while trying to move the table aside to fit in an infant crib. The table top and frame weren’t attached and my finger got caught in between, causing some bleeding and a swollen finger.

Location was close to where I needed to be

Stayed in March 2024

The valet parking is too much and elevators are quick barley can hop on in time

Very nice and clean 3rd time staying at this hotel

Stayed in March 2024

The patio. Unable to have access to the patio without paying an extra $20. Also, stain on the carpet.

The cleanliness, the staff, and the space in the room. I also loved the mirror in our room. Great for pictures and the ambiance around the hotel.

Stayed in March 2024

You needed filtered water. Something is wrong with Atlanta water. I haven’t been this dehydrated in years due to not wanting to drink poor quality water.

Stayed in March 2024

The only thing that made my visit not so great is the parking: the valle was full and there were. O hotel parking lots. We parked down the street, paid extra money and had to walk with our luggage for a block. And my deposit was never returned.

The view from the room and inside the hotel were amazing. The size of the room and the cleanliness was top shelf. The breakfast was incredibly delicious!

Stayed in February 2024

scammers, Panhandlers and crooks on the streets.. (Not your fault)

Good day, I have been in the hotel industry sine 1996 and I am a GM with Sonesta Hotels. My wife originally booked our stay at the Fairfield Inn downtown ATL. What a disaster. Was expected to park 2 blocks away and walk through a war zone. Hotel was run down, homeless laid out in front of building etc.. We never even made it out of the vehicle before we started looking for another place to stay. My kids and I did not feel safe at all so we went on an opaque site and found the Hyatt Regency! WHAT A DIFFERENCE. The property was in excellent shape, staff was amazing and we had an amazing time. I am shocked how much the city has changed since my last trip back in 2013. The only negative comment would be the aggressive panhandlers that run the streets in the immediate area. There was plenty of police presence but at no time did I feel safe. My kids and I were hassled for money every single time we stepped out of the building. Sad, such a beautiful city has turned into what it has. I will definitely be back to stay at another Hyatt. We love the brand. Stayed at many Hyatt Place back in the day when my kids were playing travel hockey.. As a manager with Sonesta, it's hard to select another brand but you left a great impression on us. Kudos to your staff!

Stayed in March 2024

The 2 queen bed + balcony room was wonderful, loved allowing the fresh air and sunlight to come in. Once balcony is closed you cannot hear the street traffic. Valet parking was $55 per day, but it was very convenient. The location was very close to State Farm Arena and Underground Atlanta, perfect for visitors who want to uber to nearby bars or spots.

Stayed in February 2024

My room was not in the system so I had to stay in a smaller room, even though I had booked it a month ago.

I liked that the staff were patient with me when my credit card was denied. I had no way of calling my bank company in Canada but I was grateful for being able to pay with my debit card before that was shut down four days later.

Stayed in March 2024

Many places we wanted to go did require transportation. Ponce Market, Botanical gardens etc .

The location was great , walking distance to a lot of attractions.

Stayed in February 2024