Rooms in grand tower are in need of updating.

Breakfast was good during our stay. Location is the best. Bellman was awesome.

Stayed in October 2021

Fantastic location, easy access to all the main attractions and great shopping. We stayed in the king luxury suite in the Executive Tower. The room was huge for hotel standards. Enough space for a family of 4 with teenage kids. The bedroom and separate living area were separated by doors, so the adults and the kids had their privacy and each room had its own TV. The Executive Tower seemed more modern in decor, but still a traditional style. We loved the fitness center with the pool which stayed open til 10pm. Families with younger and older kids were all having fun in the pool area. The staff were great. Overall a very enjoyable stay. We would come back again.

Stayed in October 2021

The location was fabulous - we could walk to wherever we were going on Michigan and by the Riverwalk. The staff was friendly and attentive.

Stayed in September 2021

Can’t think of anything

Convenient

Stayed in September 2021

Rooms were small

Easy check in, great amenities

Stayed in September 2021

One security guard, a rather tall, bulky individual, when asked if I could take my beer outside was very abrupt and said No, you can't!

The staff was excellent and went above and beyond to meet my needs!

Stayed in September 2021

Location.

Stayed in September 2021

The site did not inform me that most of the amenities on the property were closed until middle of the week. The restaurant I wanted to visit in the hotel, closed. The wine bar, closed. The spa, closed or limited. The pool was actually open; they mentioned on the site that was the case. But they did not make clear that everything else was not open until Wednesday. I likely would have chosen another hotel. Due to staffing issues, check out and check in or a follow up question with staff was sometimes a 30 minute wait. Thankfully, I traveled alone. But with kids, this would be difficult to manage. My room was not thoroughly cleaned as a guests' vapor and their supplies was left on the desk of my room. But the bed was clean with fresh linens. I will say it was disappointing from an accommodation standpoint. But the location is great! If the other places were open, it would have been a fabulous stay.

I liked that it's location was close to everything. The restaurants and shops that I wanted to visit were in walking distance; it was an enjoyable location. The late check out accommodation was a great benefit for me.

Stayed in August 2021

Very nice the hotel

Stayed in August 2021

Nothing

Everything

Stayed in August 2021

Location is amazing. Staff was awesome Helpful and clean

Stayed in August 2021

Our room was in desperate need of a facelift. The furniture was shabby, we had a third of a roll of toilet paper available, a dead fly stuck to the shower curtain, no ice bucket and only one robe in a room with double beds.

The service by the staff was exceptional. Everyone was friendly, and they made an effort to go above and beyond with their service. The location on Michigan Avenue is great for walking to Navy Pier, Millennium Park, the Art Institute, Chicago Theater, shopping, and restaurants.

Stayed in August 2021

The layout and counter in the bathroom could be improved.

Convenient location, friendly staff members, and a nice hotel.

Stayed in June 2021

Mattresses old, shower week, only 2 bottled waters and a mini keurig in room.

Reception agent at check in, mostly kept up building

Stayed in July 2021

Checking out around 4 am for an early flight the scenes in the lobby and immediately outside the hotel were unexpected without someone at the door. Parking was not available at the hotel. Room was smaller than I expected.

The pool was gorgeous. The location was perfect.

Stayed in July 2021

The room is Little bit small

Very good location to anywhere

Stayed in July 2021

The elevators were slow only a few were functional

Clean, comfortable and great location

Stayed in July 2021

The carpet odor

The location

Stayed in July 2021

Short in usual amenities

Stayed in July 2021

Location of the small refrigerator in the bedroom. Needed more coffee and needed half and half instead of powdered coffee whitener - and more tea.

Large suite. Fabulous pool. Great location. Very responsive staff.

Stayed in July 2021

Nice ! Great location! Clean!!!

Stayed in July 2021

Room cleaning service wasn’t available. Related to the pandemic?

Location and building structure

Stayed in June 2021

No microwave or refrigerator. Coffee pot very difficult.

Location, very fine staff.

Stayed in June 2021

Close proximity to all things Chicago! Friendly, helpful staff. We stayed in the Grand Tower- our room was small and is looking a little dated, but worked for my daughter and I for a one night stay at this property.

Stayed in June 2021

Parking garage was closed so we had to pay extra to park a couple blocks away. Seemed like only one out of the four elevators wanted to run at time. Disappointed that room service wasn't available also.

The doormen were very nice! Always ready to help us with directions and suggestions. The pool area was so unique also! We loved it!

Stayed in May 2021