Double beds instead of queen beds makes 2 people on one bed(even when one is a 3yr old) makes it very hard to get sleep. The lack of a fitted sheet on the mattress was also problematic as it was very loose and needed to be fixed in the middle of the night.

The suite was nice. Staff was friendly. Food was very good for a very fair price.

Stayed in April 2024

The facilities seemed a bit old. I was surprised that card access was not required in the elevator. That made me question safety a bit but we did not have any safety concerns.

The hotel was clean and comfortable. The staff were friendly and helpful. There was a nice restaurant and bar. The valet made parking very easy.

Stayed in April 2024

One of my kids has food allergies and although there were other options to order from on the menu, it was a waste of one of the complimentary tickets. It was expensive for toast, potatoes, and sausage.

We liked the room and breakfast options.

Stayed in March 2024

I wish there had been more food choices close to the hotel

The room was nice

Stayed in February 2024

Wish there were more eating choices.

Stayed in November 2023

Our stay was cut short due to illness. We stayed 2 days but paid for 4. I thought a refund would have applied

Stayed in October 2023

I did not realize that this was a different branch of the Intercontinental Hotel so I showed up to the wrong location which was a bit disappointing because if I’m being honest, the other location is much much nicer. You are required to Dale because there is no street parking. The charge was $24. once in the room, I kid you not it was 95° in there. They did not have a functioning air conditioner at the time so we had to prop open the windows. They were very tiny, and I do not realistically think you could fit two people comfortably into them.

I rented this room for girls night out/party. I love the fact that we had a kitchenette and sofa separate from the sleeping area. It felt private.

Stayed in October 2023

not too much to do around the location of the hotel. the price was a bit steep but the room and accommodations were great.

location was okay, about 15 minutes from downtown. however i would stay again since it was easy to make it into the city.

Stayed in September 2023

Price

I paid for the breakfast which was good. Rate was too high for what it was

Stayed in September 2023

Stains on furniture, not vacuumed under beds (popcorn and kernels), broken cupboard handle

Proximity to clinic and availability of shuttle

Stayed in August 2023

Convenient

Stayed in May 2023

The recliner was wore out 10 years ago

The room setup

Stayed in July 2023

Will recommend it to friends

Location is very good

Stayed in June 2023

Spacious

Stayed in June 2023

I didn’t like valet parking, paying for parking and waiting for our vehicle to be brought up.

The location was right for us. We had an appointment at the Cleveland Clinic.

Stayed in April 2023

You can not control the temperature in your room. The staff stated that in the summer only the air is on and in the winter only the heat is on. You do have a thermostat in your room, but it can't control the heat, because the hotel is so old.

The room was large and it had a little kitchenette.

Stayed in January 2023

breakfast included very difficult to get refunded. door key didn’t work

convenient

Stayed in January 2023

Restaurant high priced and not very good. No parking unless you pay for Valet. Did not say where to park if there was a place when I asked.

The location was great and Staff is friendly. The facility is clean. Beds comfortable.

Stayed in January 2023

Room was a little warm, couldn't get it cooler, couldn't figure how to get a guide on the TV, sofa bed very uncomfortable,would have preferred price match on both nights, didn't care for $24 per night valet park at hotel, when opened sofa bed crumbs and a pencil under sofa, housekeeping didn't make our bed.

The staff helped with a price match 1 of our 2 nights, gave us a room with a walk in shower for my handicapped father, brought us a shower chair and bedding for sofa sleeper. Suite had a nice kitchen area and comfortable king sized bed. Location and shuttle to Cleveland Clinic were great.

Stayed in January 2023

the facility was a little dated

the staff was exceptional

Stayed in December 2022

The room was very hot

close to Cleveland Clinic

Stayed in October 2022

Walking distance to Cleveland Clinic which was nice.

Stayed in September 2022

Hotel is dated. Rooms are spacious, but show their age. Even with the scratches and dents, I would happily stay there again.

I had dinner there for 3 nights and each meal was very good. Having an all suite hotel was perfect for our needs. Very convenient to the Cleveland Clinic.

Stayed in September 2022

Every time it rained--TV lost signal, and it rained three out of four nights.

Suite style was comfortable, , restaurant staff/food wonderful

Stayed in September 2022