The TV in my room never worked - it kept shutting off and restarting. I notified the front desk upon arrival and again but it was never repaired. That was disappointing

I liked the hotel and the attentiveness of the staff.

Stayed in December 2023

food $$$$

newvslides, lazy river

Stayed in September 2023

Nothing

Great people! Relaxing environment! Loved the lazy river!

Stayed in August 2023

See above comment

The service was outstanding, Everyone was friendly and very happy/helpful. I wish you would have pool noodles and two chairs in the room for both people to sit at the table to eat the wonderful room service food.

Stayed in August 2023

We’ll staffed

Stayed in July 2023

Not enough dinning options, trying too hard with the food.

Very clean, updated, relaxing setting.

Stayed in July 2023

I wish there were more dining options, especially that catered to children. I didn’t care for such limited options with food. I didn’t like that they didn’t allow personal snacks outside of our rooms. If we’re there with toddlers, it’s an inconvenience to be out at the pool and not have snacks that they prefer. My kid wasn’t happy. I also just felt that, overall, compared to other similar resorts I’ve stayed around the country, the price tag should have been slightly lower.

Loved how well maintained the property was. They were very accommodating too.

Stayed in July 2023

new pool construction was too loud

beautiful property, the staff was wonderful

Stayed in April 2023

N/A

The services was great!

Stayed in March 2023

more food outlets would be great,

design and functionality… needs more outlets and more food alternatives

Stayed in November 2022

Lack of food choices. Only one restaurant open for lunch or pool option. Not all that great.

beautiful landscaping, and an amazing staff

Stayed in August 2022

The hot tub was dirty with algae and not hot. the rooms need a mixrowave to enjoy all our leftovers we could store in the fridge but couldn’t wat. It was difficult to get a bottle of water or soda because we could not find where any were sold other than the boutique store far from our room.

Spending a quiet evening on the lazy river and floating in a pool was very nice. we liked the bell service and the in room tv.

Stayed in August 2022

Long walk from self park. We had Starbucks on 7/6 but on 7/7 there was an unexplained charge of about $12 on check out day.

Lazy River was perfect for our group. Kids enjoyed arcade area. Beautifully landscaped property. Quiet at night. Felt safe. Great fitness center. Early check in was unexpected and greatly appreciated.

Stayed in July 2022

No bars open after 10pm... closes too early.

Facilities, extra curriculars, environment and staff.

Stayed in July 2022

Need to try and get more staff…especially around pool area.

Location was great!

Stayed in June 2022

There was a very long wait for our appetizers (sushi) and we were not offered anything else to eat while we waited almost an hour for it to arrive. Waiter should have mentioned wait during order.

We loved the property, restaurants, pools and wonderful customer service.

Stayed in March 2022

$1850 cdn for 2 nights and room service didnt clean the room

Stayed because of a charity event

Stayed in March 2022

The fire alarm went off at 6:15 am and woke the entire (900 rooms) hotel up and the next day the lights went off in our section of the hotel in the morning for about 10 minutes. That was annoying and there was no mention of the inconvenience at check-out. I think they should mention it. Clearly, they can't give a discount but big events like that should be addressed. Spa services were outstanding as well as the women who work in the dressing areas - they work hard and are always helpful.

Great stay. Excellent staff. Used all the pools. The concierge pool is 150 per person. It's a little greedy. We also reserved a cabana at the spa pool and enjoyed that. Good food, drinks. We ate at all the restaurants, 26, Meritage and Roys even though Roys isn't a part of the hotel it is on-premises. We used the spa. It was a good stay. The prices have gone up but we still had a wonderful time.

Stayed in February 2022

n/a

the location, the facilities, and the staff

Stayed in September 2021

Would have been good to have had room service.

The resort was very relaxing and is beautifully done. Had very good facilities and we had a good time there.

Stayed in August 2021

Drinks at the pool were very expensive.

The property was well maintained and very mello during the week. It got a little busier on the weekend. Kids had fun at the lazy River and arcade. The food at both Roy’s and Stonegrill was very good. Staff was really nice. Loved having a Starbucks on-site too.

Stayed in August 2021

I spent so much more money then expected. I had to pay $185 just in taxi getting to and from airport. That was very expensive and used up money I expected to use at the resort.

The scene was beautiful and rooms were comfortable.

Stayed in August 2021

The Jacuzzi was a bit dirty I didnt like that, also My sister had bugs in her room and on the patio a scorpion came close to her, Also when a family member asked a staff member a question she was responded by asking if she had a room here we thought that was a bit rude because obviously if we are asking and walking around here it's because we have a room, came off a bit racist.

Stayed in July 2021

Rooms and hotel campus were great. The gym is very well set up. Guest laundry is available and free.

Stayed in July 2021