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  5. Reviews of Millennium Hilton New York One UN Plaza

Reviews of Millennium Hilton New York One UN Plaza This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

One United Nations Plaza, Midtown East, New York, NY 10017, United States of America

#308 of 417 hotels in New York

Guests' Choice

Review Score

Based on 1511 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.3

  • Location

    8.7

  • Facilities

    7.8

  • Staff

    7.9

  • Value for money

    7.2

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Showing 76 - 100

  • Reviewed: September 6, 2023

    7.0
    Short weekend stay
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I wasn't aware they charge a mandatory $30/day hotel fee charge but can be used for food and drinks at their restaurants/bar. The walls, carpet, coffee station, and shower heads looked old and decrepit in my room. I found a hair on the sink when I checked in but didn't make a stink of it. Waiting for an elevator, especially if you're on one of the top floors, can take some time. Elevators are small/cramped, too, if you have multiple people plus luggage.

    Security was good, I felt safe. The room was spacious and nice, The views were great, especially from the gym. Bed was very comfortable.

    Stayed in September 2023

  • Reviewed: September 5, 2023

    7.0
    Clean and comfortable
    • Leisure trip
    • Couple
    • Corner King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Location location location!

    Stayed in August 2023

  • Reviewed: September 3, 2023

    7.0
    very good and luxury hotel but had a mistake for the receipt and charge for breakfast
    • Business trip
    • Group
    • King Room
    • Stayed 4 nights

    Some staff are not friendly, not help for questions

    Great view, best location

    Stayed in August 2023

  • Reviewed: September 1, 2023

    9.0
    Very nice hotel. Comfy room with great views!
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    It’s a bit far east if you are gonna to Broadway shows but it’s worth a cab ride

    Very quiet location. Clean and comfortable. Nice bar and restaurant.

    Stayed in August 2023

  • Reviewed: August 30, 2023

    8.0
    Great
    • Leisure trip
    • Family with young children
    • Double Room with City View
    • Stayed 3 nights
    • Submitted from a mobile device

    We had a room with an interconnected door to the room next door. Sound from our neighbours was an issue especially the late night passionate moments. The room also smelled of weed when we arrived- which wasn’t great.

    Location in mid town great - it felt safe. Views from our room on 39th floor were excellent.

    Stayed in August 2023

  • Reviewed: August 28, 2023

    9.0
    Great trip (get hotel discount W/app: +86 17861169200)
    • Leisure trip
    • Family with young children
    • Loft Suite - Queen
    • Stayed 1 night

    I was so pleasantly surprised by this hotel! The staff was wonderfully attentive and thoughtful, the rooms were clean and efficient, and the bed was so comfortable (I spelt great)! Great location, too! Very comfortable, great shower, especially coming in after a late fun night. Very relaxing and private.

    Stayed in August 2023

  • Reviewed: August 22, 2023

    7.0
    Despite the hotel's prime location and breathtaking views, outdated amenities and the unprofessional behavior of the
    • Leisure trip
    • Solo traveler
    • King Bed with City View
    • Stayed 10 nights
    • Submitted from a mobile device

    Room Amenities: Some furnishings, such as sofas and the phone, seemed outdated and in need of replacement. Additionally, the lack of complimentary water and a minibar was a letdown. Elevator and Services: The aging elevator was a noticeable inconvenience. The absence of laundry service was surprising for such an establishment. Staff: My experience with the hotel staff, particularly the reception and doormen, was less than satisfactory. On arrival during a heavy downpour, the lack of assistance with my luggage was noticeable. Moreover, being addressed informally and rather loudly as “Bro” and “My Man” by a doorman during one evening was off-putting. Interactions with the reception, whether during check-in, check-out, or inquiries, were consistently marred by a palpable coldness and seeming indifference. The level of unprofessionalism displayed makes me question any future stays

    Location: Situated in Midtown, the Millennium Hilton offers an optimal location for both business travelers needing access to nearby offices, and tourists keen to explore iconic sights. The ease of reaching various destinations from here is commendable. Rooms and Cleanliness: The room, located on the 34th floor, granted a breathtaking view of the city, showcasing landmarks like the Chrysler and Empire State Buildings. Cleanliness was consistently maintained. Cleaning Staff: Every interaction with the cleaning staff was a pleasant one. They were consistently friendly and attentive.

    Stayed in August 2023

  • Reviewed: August 17, 2023

    8.0
    Nice room, good proximity to my UN conference center but the policy of charging accommodation and still taking more mone
    • Business trip
    • Solo traveler
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    As oversees client money being taken and held from my account and a month down the line hasn’t been credited back into my account…….I’ve traveled to Europe and Dubai and other places and this has never happened to me!!!

    Corner room the view was out of this world

    Stayed in July 2023

  • Reviewed: August 14, 2023

    7.0
    A comfortable stay at a good hotel in a fantastic location.
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 2 nights

    Lunch and dinner at the Ambassador grill were not worthy of the hotel.

    great location for my meetings at the UN.

    Stayed in July 2023

  • Reviewed: August 14, 2023

    7.0
    Good
    • Business trip
    • Solo traveler
    • Corner King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    None

    Good

    Stayed in July 2023

  • Reviewed: August 14, 2023

    9.0
    out of the world, your staff right from Silvia on checking in to everyone we really felt at home.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    The fridge was totally not functional therefore we had to drink warm water and drinks, that was disappointing. Also not having a small toothpaste was dissapointing

    Everything was great

    Stayed in August 2023

  • Reviewed: August 13, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • King Bed with City View
    • Stayed 8 nights

    Location

    Stayed in July 2023

  • Reviewed: August 6, 2023

    9.0
    Great Location and views
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Daily $30 attached to bill for hotel spending. No microwave. Very small fridge.

    Facilities clean. Great location. Can walk to Time Square. Outstanding views of the ocean.

    Stayed in July 2023

  • Reviewed: July 27, 2023

    8.0
    Very Good
    • Family with young children
    • Double Room with City View
    • Stayed 1 night
    • Submitted from a mobile device

    Our room wasn't ready upon arrival

    Everything was amazing !!

    Stayed in July 2023

  • Reviewed: July 17, 2023

    8.0
    Be sure to request a non-dog-friendly room.
    • Couple
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The hotel is dog friendly. We were initially put into a room that unfortunately smelled like dogs had been there. The staff were able to move us into a room that presumably does not allow dogs.

    Property was located within walking distance of NYU Langone hospital. It was clean and the staff were very helpful.

    Stayed in June 2023

  • Reviewed: July 17, 2023

    7.0
    Without the NYC cold service-its a great place !
    • Leisure trip
    • Family with young children
    • King Bed with City View
    • Stayed 1 night

    The front desk staff seemed to not want guests.I understand shortage of front desk staff in USA.But this is a red flag. The hotel charges $ 300 for 4 days as a non refundable deposit.You can use these in the restuarant /coffee shop but you will not get a refund of unused amount.Effectively this is a $75 a day surcharge.Hidden even to booking.com

    Room with a view.good view.Good size of the room and well appointed. Location next to the UN ! Good frontage and resturant.

    Stayed in June 2023

  • Reviewed: July 14, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Corner King Room - Mobility Accessible with Roll in Shower
    • Stayed 4 nights
    • Submitted from a mobile device

    Carpet in room was stained. Shower gel container was empty upon arrival. Soundproofing of room was poor. Eating facilities vastly overpriced. Understaffed at reception

    Room was decent size and comfortable. View from room was excellent. Location of hotel excellent.

    Stayed in July 2023

  • Reviewed: July 6, 2023

    8.0
    Very nice hotel next to the East river
    • Business trip
    • Couple
    • Queen Room with City View
    • Stayed 1 night
    • Submitted from a mobile device

    Paid ~$50 more than the price on booking

    Location View

    Stayed in July 2023

  • Reviewed: July 6, 2023

    8.0
    Wonderful except for the desk clerk.
    • Business trip
    • Solo traveler
    • King Bed with City View
    • Stayed 6 nights

    One of the front desk clerks was rude. Apparently water is only provided for guest based on a tier system. I asked for water and she said she would give me one but it would be the last time. First, I did not know of such a policy. Second, no need to speak to me as though i was not a guest, paying more than $2,000 for my stay. Management addressed the issue; however, it should have never occurred.

    Location, room and most of the staff were friendly and helpful!

    Stayed in June 2023

  • Reviewed: July 5, 2023

    8.0
    Location, location, location.
    • Business trip
    • Solo traveler
    • Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The location was ideal for work and meeting at the UN.

    Stayed in July 2023

  • Reviewed: July 4, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night

    The smell in the room

    view

    Stayed in July 2023

  • Reviewed: June 22, 2023

    9.0
    When I go back to New York for another business trip, I will surely book at this hotel.
    • Business trip
    • Solo traveler
    • Queen Room
    • Stayed 3 nights

    - the lobby area would have been better if it was bigger; when delegations to a meeting at the UN arrived, the lobby was full-packed and noisy; elevators were also fully packed and takes a long time to wait - the shower curtain (plastic) should be changed as it is already emitting an odor (but the toilet/bath area is clean)

    room size was good, clean and regular cleaning everyday view was fantastic! - lucky to have the view of the river with the bridge and beautiful sunrise!!! location was great - super near the UN building, near restaurants and shops staff were courteous and helpful

    Stayed in May 2023

  • Reviewed: June 8, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Queen Room
    • Stayed 5 nights

    - not enough elevators.... had to wait for a long time to get to one - at the breakfast room: there should be a menu and a cost/price of what they can provide

    - view from my room was magnificent! - hotel was very near the UN building - staff were very nice, polite and helpful

    Stayed in June 2023

  • Reviewed: June 7, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The rooms didn't have complimentary drinking water. You have to go down to the reception to get the water. No dental kit in the bathroom.

    Great location if you have business at the UN offices or in Manhattan. Staff members are great. Extremely helpful and kind.

    Stayed in June 2023

  • Reviewed: June 6, 2023

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Flexible staff, addressed my late check out request.

    Stayed in May 2023

Showing 76 - 100

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