145 West 44th Street, New York, NY 10036, United States of America
#357 of 409 hotels in New York
Guests' ChoiceBased on 5165 hotel reviews
7.3Cleanliness
7.5
Comfort
7.5
Location
9.3
Facilities
7.1
Staff
8.2
Value for money
7.0
Free WiFi
7.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 26, 2024
Elisa
IrelandToo much dust in the room
Well located, very kind and helpful staff
Stayed in April 2024
Reviewed: April 25, 2024
Lena
United States of AmericaThe room was old and had a dripping bathroom faucet. No refrigerator which would have been nice to have due to the amount of leftovers from dining out. Coffee was not replaced in the room in the morning that we had housekeeping come in to clean.
The location was amazing and the staff were very friendly and accommodating.
Stayed in March 2024
Reviewed: April 25, 2024
Gregoria
United States of Americathe rooms were to simple, no fridge for my drinks, the ac took 3hr to cool down my room the restaurant opens late so current have breakfast in the morning i had to have it delivered and being my first time in new york it took me a while to find a place to delivere
the hotel lobby was beutifull but the room was simple not like other hotels I been at I would of payed more if the rooms looked as nice as the lobby
Stayed in April 2024
Reviewed: April 24, 2024
Marek
SlovakiaJust basic amenities. No fridge, no kettle or any basic cutlery/kitchen stuff. We wouldn't mind not having any of these if the hotel at least had a restaurant and offered breakfast. Rooms didn't seem to be vacuum cleaned. There wasn't any toilet brush which is a must-have for any proper accommodation.
The location is quite unbeatable and views from the 43rd floor were really nice. Kind and helpful staff.
Stayed in April 2024
Reviewed: April 23, 2024
Sanjay
IndiaThere are no restaurants inside the hotel
The hotel is old but well maintained, location is the best bang onn times square
Stayed in March 2024
Reviewed: April 23, 2024
Karolina
PolandRoom was clean but a bit worn down. I would say it would be good to replace carpets. Safe didnt work.
Location location location!!! The views from 47 floor was amazing! Very comfortable bed
Stayed in April 2024
Reviewed: April 21, 2024
Lee
United States of AmericaNo mini bar/refrigerator in room. Furniture beat up/scratched and needed to be replaced. Hinges to where mini-bar/refrigerator had been were missing. Caulking in bathroom around tub needed to be refreshed.
Check in and check out were quick and easy; proximity to Times Square. View from room overlooking Times Square from 40 stories above was breathtaking. Fact that a room key is needed on elevator to gain access to my floor provides additional safety and security. The room was spacious.
Stayed in April 2024
Reviewed: April 21, 2024
Alan
Francei've known this hotel and stayed there many times but it seems like they are doing the minimum as far as maintenance, the drawers in my room were not even screwed in so they fell apart when you pulled them out , No fridge in the room after requesting it twice and never got it , tape on the front desk counters to hold the tile ; bathroom broken tile and just has an old look with very little maintenance. it needs serious maintenance work overall at least in the bedrooms.
Location is perfect when visiting the city
Stayed in April 2024
Reviewed: April 21, 2024
Luis
PanamaThe internet and wifi offered in the hotel was really really bad, I tried to work from the room to no avail, literally the worst internet I ever had in a hotel in decades.
The location was great, steps away from Times Square and all the good stuff around that very tourist place.
Stayed in April 2024
Reviewed: April 19, 2024
Dragos
United States of AmericaIt’s pretty old but it’s decent, we had everything we needed.
The location it’s great, exactly in Times Square, has a parking right across the street.
Stayed in April 2024
Reviewed: April 19, 2024
Krystall
United States of AmericaWe did not take any of the upgrades that they offered so I have to assume we got the bottom of the barrel. The tattered curtains, the cobwebs, the bathtub floor, the yellowing corners, the puckering paint (just to name a few examples) were all tough to swallow.
The staff was amazing. They were the high point. The location was amazing. We went to 2 Broadway shows and were half a block from each theatre. The price compared to other hotels with this type of access to Times Square and Broadway shows was great.
Stayed in April 2024
Reviewed: April 18, 2024
Greg
AustraliaThe rooms were quite old and showing their age
Location was great and the staff good too.
Stayed in April 2024
Reviewed: April 18, 2024
Clarke
IrelandThe rooms are dated, but are fully functioning.
Comfortable bed, beautiful views and amazing and helpful staff.
Stayed in April 2024
Reviewed: April 17, 2024
Rosemin
United States of AmericaSlow draining water in shower. P0
Easy access to Times Square
Stayed in April 2024
Reviewed: April 16, 2024
Bilal
United Arab EmiratesThe rooms are old and require renovation.
Location is amazing. Very close to Times SQ
Stayed in April 2024
Reviewed: April 15, 2024
Deniz
United States of AmericaBeds are not comfortable, rooms are old.
Location
Stayed in April 2024
Reviewed: April 14, 2024
Victoria
JordanThe wifi wasn’t great and you have to pay if you want to access better wifi. We’re in 2024 and good wifi should no longer be an extra thing to have.
Stayed in April 2024
Reviewed: April 13, 2024
Alan
United KingdomRoom and esp bathroom rather dated. No air con. No restaurant or bar
Briiliant location just off Time Square. Comfortable, spacious room, helpful staff
Stayed in April 2024
Reviewed: April 13, 2024
Maggie
United KingdomDidn’t have coffee machine in room- we got one when we asked but they kept forgetting to replenish coffee
Central location- friendly staff
Stayed in April 2024
Reviewed: April 12, 2024
Marlene
South AfricaWe arrived to no remote (had to ask - took awhile, but sorted, friendly staff) Only one gown in the room (two for two guests would be better).
Amazing location Great and stunning decor Clean and friendly staff Great view!
Stayed in April 2024
Reviewed: April 10, 2024
Richard
BahrainThe bed mattresses was not good at all.
Very central...... Very good staff
Stayed in April 2024
Reviewed: April 8, 2024
Robert
United States of AmericaElevator was difficult to operate Room was very warm. Had to ask for a fan
NA
Stayed in April 2024
Reviewed: April 8, 2024
Andrea
IrelandNeeds some serious upgrades it’s a little rundown.
Nice place friendly staff especially Sue-Ellen Great location and rooms are nice and big.
Stayed in April 2024
Reviewed: April 7, 2024
Antonio
GermanySleeping sofa uncomfortable
Best location
Stayed in March 2024
Dubai, UAE
Nola, Italy
Chatham, Canada
Balatonfüred, Hungary
Bargara, Australia
Yilan City, Taiwan
Arezzo, Italy
Seminyak, Indonesia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content