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481 Eighth Avenue, Hell's Kitchen, New York City, NY 10001 , United States of America
April 17, 2016
April 16, 2016
눉The first suite we were offered was a bit shabby. It was quite disappointing but the reception staff were very helpful and changed our room. The location is great but there were quite a few beggars around and the younger members of our group were a bit intimidated. The final bill was a lot more than expected. We knew tax etc would be added but there seemed to be tax on top of tax, you need to be aware of this when booking. We would have preferred a definite price when booking.
눇We had a suite on the top floor which was perfect for a family of 5 and the view of The Empire State Building and Madison Square Garden was beautiful. The cleaning staff were excellent and left the room clean and welcoming. You can't get into the elevator without showing your door key, we loved the security, specially whilst travelling with young teenagers. The diner next door was lovely and open 24 hours.
April 17, 2016
눉Front desk staff was not exactly customer service oriented.
눇Comfortable beds, quiet, great view.
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