Needs facelift

Stayed in June 2024

We didn't like the early closing of the slide and the river ranch area. I really didn't care for the lack of hospitality of the front desk staff.

We liked the lazy river and the river ranch.

Stayed in June 2024

Service at the pool was subpar. Our hotel room was outdated.

The water park is always great for families

Stayed in May 2024

I paid for breakfast when I booked the hotel and they charged us again for breakfast when we ordered.

It had a nice waterpark

Stayed in May 2024

Paid 500 dollars to be bothered by children both days. The staff needs to hold parents accountable. Children were running around the lazy river pushing people off tubes, swimming under them, and not following rules and the parents were just watching. Was not able to relax in the pool because of children hitting me and my partner with balls. We couldn’t even get some decent rest in our rooms because all you would hear was children screaming in the halls like they were getting chased down by monsters. Staff nowhere to be seen. If you want to relax don’t book this resort.

Facility was clean.

Stayed in May 2024

The hotel is old and needs a face lift

Water park was so much fun. Pool was very warm and clean

Stayed in April 2024

Restaurants advertised on the web were not available or open. We had to travel out into the community to find places to eat.

The pools were excellent.

Stayed in March 2024

The room. We were a family of four and spent $2000 on a room four days. King size bed and a pull out couch. No room for a cot so we had work around that. Girls in one bed and boys on the other (teen girl and boy are against sharing a bed lol). The pullout rideable was horrible to sleep on, squeaky beyond words and springs popping out. Backache every morning. The king bed was old and broke down in-parts, as long as you found the duvet you would sleep well. Overall the rooms were really dated and could use an overhaul. Brown old carpet dark non matching furniture. Water pressure in the shower was a light rainfall.

The staff were incredibly helpful and friendly. The restaurant Hole in the wall was slightly overpriced but the food was good $200 for a family of four. The water park was amazing, again a little overpriced and not sticklers on rules. I saw tons of people bring in food and drinks, yet my family followed the rules and spent $300 on food and drinks in one whole day. Overall the pool, restaurant, and staff were awesome!

Stayed in March 2024

Minimal on site/near restaurants

Waterpark area

Stayed in March 2024

The beds were not comfortable and our room was kinda dirty like it had not been used in a very long time

The staff was pleasant

Stayed in February 2024

Online booking and Google both showed the water park open. Upon arrival the front desk informed us the waterpark was closed for renos. They did however, give us an upgraded room for the inconvenience

Stayed in December 2023

The hotel/resort is in a peaceful place, and the people working there were friendly. But the room looked kind of old-fashioned, and I saw some dust on the blankets, which wasn't great. Also, there was no microwave in the room, and that would have been useful. Even though there were these small things, I still had a good time at the hotel, and it could be even better with a few improvements.

Stayed in December 2023

The lazy river and main attractions were unavailable due to construction. This should have been communicated during booking and I would have chosen another resort. The room needs updating.

The location was convenient for shopping

Stayed in December 2023

Resort fee no restaurant, River park closed

Nice pool area

Stayed in December 2023

WiFi really hard to connect and very slow.

The fitness center/spa and the Hole in the Wall restaurant.

Stayed in November 2023

Could have used some attention in the cleanliness department. There were huge spider webs in the lobby on the windows. The window in the elevator was not clean. Overall the facility could use some TLC.

Stayed in October 2023

Had a difficult time getting someone to answer the phone at the front desk Monday morning to get help, low flow toilets kind of suck.

Clean, friendly people, most of the emanates were operational.

Stayed in October 2023

Staff was friendly and the food and drink was excellent.

Stayed in September 2023

Looks tired. Waterpark , lazy River not very clean. Staff amazing and beds very comfortable. Grounds , casitas look neglected.

Location, pet friendly, memorable place for myself and family. Very familiar, my fathers was a construction owner in 80’s and contracted at the Pointe resorts.

Stayed in September 2023

The closest elevator to our 3 floor room was out of order. The elevator that was working did not have air and it was 110 degrees outside making the elevator unbearable and dangerous if anyone got stuck in it. Luckily our group was all capable of using the stairs.

The recently renovated Agave Suite was roomy, quite and comfortable. The location was perfect visiting local restaurants and enjoying the onsite waterpark. The waterpark offered plenty of space for everyone to relax and cool off. All of the staff was great.

Stayed in September 2023

The sink was clogged. Only had 2 cups for 3 people. Requested more cups but never received. No bottled water provided for drinking. No list of imenities in room.

Location was great. Room was clean and spacious. Check in staff was good.

Stayed in September 2023

I did not like that I was not able to check in a little earlier and also when I did arrive at 4 for my check in time my room still wasn’t ready until 445 and the room still wasn’t clean dog hair over the carpet and beds and couch

The experience and easy to navigate

Stayed in September 2023

Drinks at the pool are expensive.

We really enjoyed the River pool.

Stayed in August 2023

The sofa was outdated and worn and not much tv channels

The bed was very comfortable

Stayed in August 2023