The smoke detector in my room battery beeped all night to be changed. It was hard to sleep so I gave it an overall rating of 8.

Stayed in November 2023

The bathroom not cleaned properly as hair all along the baseboard.

Spacious room, good central location. Convenient to have decent restaurant attached to hotel.

Stayed in October 2023

-No airport shuttle. Taxi/Uber required. -Avoid 1st level/ground floor rooms on south side. They are just a few feet from sidewalk and Egan Drive (main road) and at eye level.

+Super convenient and walkable to boardwalk, cruise ships, downtown, and trail heads. Our main floor (lobby level) room was clean, comfortable and mostly quiet, except for occasional pedestrian sounds during the day from a nearby foot path (our room was on the northwest corner, directly opposite the Alaska State Museum). Pleasant, efficient desk staff.

Stayed in September 2023

Very comfortable beds and bedding

Stayed in August 2023

Original lady receptionist very obnoxious about check in did offer to store luggage with no assistance Then young man came up offered to help with check in and the room was immediately available

Large room plenty of hanging space

Stayed in August 2023

Room had a lot of street noise and was a bit stuffy and warm.

The location, onsite restaurant, balcony and view of water; helpful staff.

Stayed in July 2023

Too hot inside. Had to open windows and run a floor fan to cool off room. Bathroom not the cleanest. No supplies for the coffee and kitchen area. Hotel needs updated.

Location

Stayed in July 2023

The hotel is old - appears to be slightly upgraded in some of the rooms where the bedside tables had extra outlets compared to the rooms with old furniture which had limited wall outlets. Because of the age and long term use, the older furniture and doors ( minus the hardware) have a stickiness to them. They need to be deeply cleaned or painted.

The staff were all friendly and helpful. The area was quiet and it felt safe. Beds were comfortable. Price was more reasonable. Coffee was great. Mexican restaurant and mini mart walking distance.

Stayed in May 2023

The fan too noisy.

Clean and simple Reception is friendly Have all necessities a traveller requires

Stayed in June 2023

no breakfast no shuttle !!!

location cleaness the crew was perfect

Stayed in July 2023

The weather was unusually warm and made the room quite humid, even with the fan provided + open windows. Room did not have a thermostat.

Hotel & room were clean and staff pleasant, as always.

Stayed in June 2023

needs some updating

location

Stayed in May 2023

TV to small for the size of the room…the fact there was enough light coming in from around the door that I felt I needed to put a chair in front along with locks Easter Sunday morning and staff couldn’t accommodate a single guest for brunch even in the bar when guest suggested that…3 ladies stood there and did nothing….there was no mention of Brunch at check in….total drop the ball

location and price

Stayed in April 2023

The balcony had so much bird poop that it took away from scenery. The roll away bed popped open and hit my grandson in the eye. It wasn’t safe and should have been warned of how fast it opened when bungee cord was taken off.

Excellent food at restaurant and staff was very helpful.

Stayed in September 2022

outdated rooms and no control of room heating/cooling system

the location is good

Stayed in September 2022

Rooms need to be updated, musty smell.

Location

Stayed in July 2022

Facilities definitely need an upgrade.

The facilities need an upgrade. But the room was clean and the staff was excellent.

Stayed in August 2022

The TV was the size of a PC computer screen. You also could not tell what channel you where on. You could tell they were doing some reno but the hotel looked old!

I did twice. Both times very good. the staff was great.

Stayed in July 2022

Rooms had no AC and the first couple nights were uncomfortable. Given how warm the rooms were we were forced to leave the window open and the traffic was very noisy. We realize that weather was a rarity and in most cases you wouldn't have to worry about that.

Staff was amazing, very friendly and accomodating. Great location. Clean and comfortable rooms. Tried to raise my rating to an 8, but was unable to.

Stayed in July 2022

no hot water for 2-3 days

location

Stayed in June 2022

There was paint tape on our floor and in our bathroom. No AC.

Staff was friendly. We didn’t get cleaning services the first day and when complained we were provided a coupon to use at the restaurant which was greatly appreciated.

Stayed in June 2022

Great customer service. Property is undergoing renovations which should improve the stay in the future. Convenient location with restaurant on site, easy access to airport.

Stayed in June 2022

No airport transfer almost caused us to miss our return flight since our taxi never showed up. luckily we caught a ride with another customer.

Great view close to downtown.

Stayed in June 2022

Only 2 coffee pods provided on arrival and no fresh coffee pods for the other 3 days of our stay.

The location & the restaurant were excellent. Our room was large & spacious but with only one chair it wasn't as comfortable as it could have been.

Stayed in May 2022