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  5. Reviews of Hotel Inn Santa Fe

Reviews of Hotel Inn Santa Fe This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3011 Cerrillos Road, Santa Fe, NM 87507, United States of America

#41 of 44 hotels in Santa Fe

Guests' Choice

Review Score

Based on 407 hotel reviews

6.8

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.6

  • Location

    7.5

  • Facilities

    6.9

  • Staff

    8.1

  • Value for money

    7.5

  • Free WiFi

    7.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 21, 2024

    8.0
    Hotel staff very accommodating
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Great value

    Stayed in April 2024

  • Reviewed: April 3, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bed was a little worn.

    Location

    Stayed in March 2024

  • Reviewed: March 31, 2024

    7.0
    For the one night, it was tolerable.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Basic. No breakfast.

    Clean

    Stayed in March 2024

  • Reviewed: March 18, 2024

    8.0
    We will be back next time when in Sant Fe
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Drinking water in the room

    Person at front desk kind and happy

    Stayed in March 2024

  • Reviewed: January 12, 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room did not smell fresh. Bathtub could a good scrub. Lost TV reception. Towels old and a little ragged. Lousy coffee. No breakfast.

    Good room size. Good carpet. Good Internet. Fairly quiet. Bed okay.

    Stayed in January 2024

  • Reviewed: November 20, 2023

    7.0
    Pretty decent. Very bare bones -- not even a plastic fork!
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 3 nights

    Comfot issues: 1. Sheets initially overdosed with chemicals in laundry. Smell plus worries about toxins kept me sleepless. 2. All light bulbs were the hard, bluish kind. Very cold, off-putting.

    Cleanliness, order. No extra charges!

    Stayed in November 2023

  • Reviewed: November 12, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not much in room facilities nor furniture

    Roomy and clean

    Stayed in November 2023

  • Reviewed: November 11, 2023

    8.0
    It was a good value and very quiet.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights

    The carpets/floors need an upgrade. A continental breakfast would have been nice.

    The friendliness of the staff and the information provided regarding area attractions were excellent. The coffee was good. The new bathroom fixtures in the room worked well and looked nice.

    Stayed in October 2023

  • Reviewed: November 11, 2023

    7.0
    Good value for a economy stay. Responsive managers. Good cleaning crew.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 2 nights

    carpet is very old and dirty thin ceiling, could hear steps from room above. very thin small towels no swimming pool

    Ozark water and apples in lobby are a plus. Bathroom in the weight room is a plus Daily housekeeping. extra pillows/blankets were provided expediently coffee, tea, hot water and refrig in room shampoo, hair conditioner, soap provided walking distance to economy stores and restaurant good price compared to others in the area so I accept the old furnitures and building.

    Stayed in October 2023

  • Reviewed: November 2, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    There was only one fresh roll of t.p. and 1/3 of a partial roll when we checked in.

    Great proximity to local shops, eateries, and Meow Wolf. Staff was very accountable and helped with any questions or requests.

    Stayed in November 2023

  • Reviewed: November 1, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    No breakfast facilities and the area had lots of homeless people on the streets. The hotel has a sign on the door saying locals are not allowed to book rooms, which I'm sure is somehow meant to reassure guests and deter locals at same time. I wasn't completely comfortable leaving my car in the car park, but to be fair, there were no issues. If I'm being honest, when I arrived, I thought about booking another hotel, however again being fair, the stay was OK and I never encountered any issues.

    Friendly and helpful staff.

    Stayed in October 2023

  • Reviewed: October 13, 2023

    6.0
    Really enjoyed the downtown area of Santa Fe
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights

    There was a folding bed settee which had seen better days and we did not even sit on it. Hall ways were very dark and the carpet had seen better days which was the same in the room.

    The room was very dark but the bathroom looked to have been upgraded. There was no breakfast but there was a coffee making facility in the room and a fridge with free coffee and a microwave in the foyer. Good eating places close by. The gentleman that booked us in on arrival was very pleasant and helpful. Told us of a place to park in the downtown area.

    Stayed in October 2023

  • Reviewed: October 12, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 3 nights

    Nothing really stands out for what I didn't like.

    There was a nice restaurant attached to the hotel and we were near a lot of different places. The staff were friendly and the room was clean and it was a good experience.

    Stayed in October 2023

  • Reviewed: October 11, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    It's old and needs some renovation, but room was clean and pretty quiet overall. There are a lot of homeless people in this area. Be aware

    Good price

    Stayed in October 2023

  • Reviewed: October 6, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    No microwave, no breakfast I would rather have a microwave to heat food with. Room had a distinct odor of mildew.

    Parking to room

    Stayed in October 2023

  • Reviewed: October 5, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    I hesitate to mention it, as it was the first time I've visited Santa Fe, but I'm not sure if it's a little bit of a run down part of town. Don't get me wrong. Had NO issues with anything AT ALL. Was just more, what I assume was homeless, traffic in the area than I was expecting. Again, had no issues. Don't want to discourage anyone from staying. Just know that it's something that you're likely to see.

    Clean. Good value.

    Stayed in August 2023

  • Reviewed: September 27, 2023

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Clean, convenient,reasonable price!

    Stayed in September 2023

  • Reviewed: September 25, 2023

    7.0
    It was ok, someplace clean to sleep
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Things need repaired

    Clean bed, ok price.

    Stayed in September 2023

  • Reviewed: September 23, 2023

    7.0
    Staff was very nice. The rates low, and the amendities were in par with rates. But,I'd book again.
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 3 nights

    Vending machines ate money. Management just said, "Call the number on the machine, if you need a refund." Good management should have called the vending companies and said, "If you want these machines in our motel, then come and fix them...or, get them out of here.

    Really nice staff. Good location, but it's not a big city. Available food, just about anyway in Santa Fe, is really terrific. Prices high, but so is quality.

    Stayed in September 2023

  • Reviewed: August 30, 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 2 nights

    Pool was empty of water and looked un-maintained. No fridge in the rooms even though it looked like they have them in other similar rooms. Restaurant attached to hotel turned into a very busy club at night with no security visible.

    Nice bedding and TV, Vanity mirror had nice lighting. Middle of Cerrilos rd between downtown Santa Fe and south town shopping areas.

    Stayed in August 2023

  • Reviewed: August 25, 2023

    7.0
    Good
    • Business trip
    • Solo traveler
    • Queen Room
    • Stayed 2 nights

    Big room, good air conditioning, friendly people at desktop. Clean.

    Stayed in August 2023

  • Reviewed: August 24, 2023

    7.0
    Overall, my stay was good and pet 🐕 friendly and coffee ☕ was included and room was clean 🫧.
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    The noise from upper level occupants. They probably didn't realize it, but yeah. My bad; for being a light sleeper. I finally got some sleep. It's all good! P.S. - I learned water resources were being used to fight the Bear 🐻 Canyon fire 🔥 and therefore not many facilities with pools were open. So no swimming and this hotel had no pool anyway 😔. It was hard trying to find an affordable hotel during the 2023 Indian Market so definitely book ahead IF large events are taking place to get what you really want.

    The bed upgrade or I was gonna get kicked to the floor. So the accommodation was very much appreciated 👍. Thank you my friend.

    Stayed in August 2023

  • Reviewed: August 23, 2023

    7.0
    Cheap and cheerful
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    They need new towels :)

    It was super affordable, very clean and and the rooms are very spacious. The bed was comfortable, parking was easy and it's only an easy 10-15 minutes to Historic Downtown.

    Stayed in August 2023

  • Reviewed: August 23, 2023

    6.0
    Not happy too many things gone wrong
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Front desk didn’t answer phone when calling from room had to walk to front desk to get help it was terrible.

    They tried to accommodate but but able to some times

    Stayed in August 2023

Showing 1 - 25

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