240 River Road, Gatlinburg, TN 37738, United States of America
#267 of 537 hotels in Gatlinburg
Guests' ChoiceBased on 806 hotel reviews
7.4Cleanliness
7.9
Comfort
7.9
Location
9.2
Facilities
7.3
Staff
9.0
Value for money
7.2
Free WiFi
7.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 21, 2024
Daniel
United States of AmericaDidn’t try the breakfast
Stayed in April 2024
Reviewed: April 18, 2024
Cathy
United States of AmericaNo access readily to drinks and snacks on property
Close to downtown
Stayed in March 2024
Reviewed: April 18, 2024
Renae
United States of AmericaVery Very outdated, need to take down valances and mirrors replace outdated furniture and replace cracked floor tiles No breakfast offered!!!!
The bed was comfortable and the shower was great Location was great walking to everything
Stayed in April 2024
Reviewed: April 6, 2024
Jenna
United States of AmericaThe floor of the room was extremely nasty. Had to constantly wear shoes. Paid extra for river view but could not see the river due to a building in front of us. The door to the balcony had a crack in it bringing a draft into to the room causing my family to get sick.
Staff was nice and very helpful. Location is great to be able to enjoy downtown. Loved the onsite washer and dryer. Was very helpful due to a family member getting car sick prior to arriving at the hotel.
Stayed in April 2024
Reviewed: April 3, 2024
Gary
United States of AmericaThin walls. Could hear the people on both sides
Location, cleanliness
Stayed in April 2024
Reviewed: March 28, 2024
Roy
United States of AmericaFalse advertising. Restaurant and bar has been closed for 4 years.
No breakfast.available
Stayed in March 2024
Reviewed: March 26, 2024
Buffy
United States of AmericaThe room was a good place to sleep and overlook the water and Gatlinburg. We were so close to all the action.
Close to the strip and a room overlooking the water
Stayed in March 2024
Reviewed: March 3, 2024
Sarah
United States of AmericaThe water pressure in shower was so so, and the temp of the water never got above Luke warm.
The location was great. Staff was very friendly and helpful.
Stayed in March 2024
Reviewed: February 12, 2024
Wendy
United States of AmericaIt looked pretty old in the rooms. The lighting was terrible. The walls didn’t seem insulated as we could hear other people in their rooms more than normally. The rates were high for the older feel to the hotel.
The location, the staff and the fireplace in our room.
Stayed in February 2024
Reviewed: February 3, 2024
Webb
United States of AmericaHeating unit was vibrating and loud at times, but we didn’t complain because everything else was fine
Didn’t try breakfast but location was great
Stayed in January 2024
Reviewed: January 15, 2024
Robin
United States of AmericaRoom was a little musky, air freshener fixed that!
Great location! Close to everything!
Stayed in January 2024
Reviewed: January 7, 2024
Carla
United States of AmericaNeeds renovations. Tub did not drain well. Stood in 3-4 inches of water during shower. Toilet was set 1 foot away from wall. Carpet old and dingy
Location
Stayed in December 2023
Reviewed: December 30, 2023
Pulliam
United States of AmericaDirty windows, no bed skirt, curtain falling down, toilet paper holder kept falling off wall. Bathroom floor dirty.
Restaurant was not open.
Stayed in December 2023
Reviewed: December 24, 2023
Carol
United States of AmericaLittle older. Internet wasn’t good. Bed had a few stains on sheets. Bathroom stayed cold.
The location was excellent. We were able to upgrade our room.
Stayed in December 2023
Reviewed: December 23, 2023
Edna
United States of Americaneeds some updating
location
Stayed in November 2023
Reviewed: December 21, 2023
C
United States of AmericaRoom was out dated
Location
Stayed in December 2023
Reviewed: December 11, 2023
Sharon
United States of AmericaNo breakfast
The location
Stayed in December 2023
Reviewed: November 26, 2023
Karen
United States of AmericaCould hear the family in room next door entire night
Stayed in November 2023
Reviewed: November 24, 2023
Connie
United States of AmericaThe noise around the resort was annoying. There was lots of noise patrons at the nearby bars. But it was expected that close to the strip.
The location was great. It was close to everything.
Stayed in November 2023
Reviewed: November 24, 2023
Marilynne
United States of AmericaThe room was not what I expected. Fitted sheets on the bed were so undersized the drew the mattress up at the 4 corners!! We had our dog so I did not expect a brand new room but this room was not what I expected. Shower drain was VERY SLOW. Made showering a challenge. Again ALL of the staff members we met were very nice and friendly.
Cassie at check in was EXCELLENT!! some of the best customer service we have ever experienced in Gatlinburg!! Very informative and helpful on the local area. We will stay here again because of Cassie.
Stayed in November 2023
Reviewed: November 23, 2023
Tina
United States of AmericaN/A
Room was clean, friendly staff, perfect location to everything
Stayed in November 2023
Reviewed: November 11, 2023
Leslie
United States of AmericaDouble queen room the beds were small more like a full size bed. They turned the ice machines off in the buildings other than the main check in area.
Location was very good.
Stayed in November 2023
Reviewed: October 24, 2023
Wendy
United States of AmericaThe staff was very friendly and helpful. We absolutely loved the location and the fact that it's pet friendly. We'll definitely be coming back on our next trip through.
Stayed in October 2023
Reviewed: September 23, 2023
Mitch
United States of AmericaThat the restaurant is still close
Location is great
Stayed in September 2023
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