4240 La Jolla Village Drive, La Jolla, San Diego, CA 92037, United States of America
#141 of 237 hotels in San Diego
Guests' ChoiceBased on 199 hotel reviews
7.7Cleanliness
8.4
Comfort
8.4
Location
8.6
Facilities
8.0
Staff
8.6
Value for money
7.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 18, 2024
Zhengyan
United States of AmericaUpon checking in, I had been told that guests were allowed to request water at the front desk, and so I asked the front desk for bottled water the next day. However, the person at the front desk, Chelsea, claimed that we were not allowed to receive bottled water by request and went about the whole situation very condescendingly and with minimal explanation or room for questioning. Her rude attitude and refusal to give us bottled water as promised upon check in made parts of my day unsatisfactory and at times, inconvenient.
Stayed in April 2024
Reviewed: April 15, 2024
James
United States of AmericaCommunication about the amenities.
We did not get information about the breakfast, even though we had a concierge room.
Stayed in April 2024
Reviewed: April 7, 2024
Antionette
United States of AmericaThere wasn’t enough to complain about.
The staff was very professional. They were funny. I was having surgery the next day and they made it as a home feeling. I appreciate that. The food and drinks were reasonable
Stayed in April 2024
Reviewed: March 28, 2024
Jerry
United States of AmericaCleanliness, location, facilities , staff
Stayed in March 2024
Reviewed: March 12, 2024
Diana
United States of AmericaPillows could be better a little soggy.
Location, cleanliness, easy parking, attentive staff.
Stayed in March 2024
Reviewed: January 7, 2024
Johannes
NetherlandsPaying to have WiFi is not acceptable anymore these days, especially not in a hotel in this price-range and for this price (25$/30$ per day). Due to a power failure the day before the check-in was still not smooth and took a long time.
We booked a room with Concierge Services were available in a dedicated space and included breakfast (simple but quite OK). The area in San Diego of the hotel is easy for pedestrians and there are sufficient restaurants nearby.
Stayed in October 2023
Reviewed: December 10, 2023
Natalie
United States of AmericaI had room 317 and the shower needs some repair. There was only scalding hot or freezing cold water. I couldn’t get anything in between so I ended up taking a cold shower in the morning. Also there wasn’t any streaming services on the TV. Most hotels these days offer at least Netflix (ie; Marriott’s Springhill Suites) but there wasn’t anything available other basic TV channels at this location.
Service was wonderful. Staff was super friendly and welcoming.
Stayed in December 2023
Reviewed: November 10, 2023
Derrick
United States of AmericaHaving to pay for wifi. Not happy about that
Convenient and close
Stayed in November 2023
Reviewed: November 2, 2023
Eileen
United States of AmericaOutrageous overnight parking fee.
Nice staff. Clean comfy room, nice pool.
Stayed in October 2023
Reviewed: October 2, 2023
Brandi
United States of AmericaThe sheer curtains were of two different designs giving the room a haphazard look, like they didn't care to even match curtains. More importantly, only one plug next to the bed worked, and the telephone button to call the front desk wasn't operational. I used my cell to call down.
The staff was friendly and helpful. The bed was comfortable and the room clean.
Stayed in October 2023
Reviewed: September 30, 2023
Carolina
Panama.
Bed n pillows. Great atmosphere in the lobby bar
Stayed in September 2023
Reviewed: September 19, 2023
Patty
United States of AmericaRate for parking too much
Stayed in September 2023
Reviewed: September 18, 2023
Bob
United States of AmericaThis review is hidden because it doesn't meet our guidelines.
Reviewed: September 8, 2023
Erika
United States of AmericaConcierge person wasn’t helpful when I requested the room that we paid for. Then, another lady help us with the issue.
It was nice and clean
Stayed in September 2023
Reviewed: August 14, 2023
Christina
United States of AmericaN/A
Location was great and not busy area. Quiet at night too!
Stayed in August 2023
Reviewed: July 26, 2023
Julio
United States of AmericaFirst, we got the wrong room when we first got there. We got a room with one bed when I had asked for one room with two full beds. Then, the fridge had food from the previous guests I’m assuming, unless one of the maids left it there which I doubt. Finally, although I appreciate the cleaning of the room before our arrival, the smell of chlorine was quite strong.
The location was perfect; close to the beach, the mall, restaurants, etc. The staff that helped us when checking out was also quite helpful.
Stayed in July 2023
Reviewed: July 18, 2023
Steve
United States of AmericaThe cost of parking
Comfortable and clean .
Stayed in June 2023
Reviewed: July 7, 2023
Deirdre
IrelandIt was a pity they didnt include breakfast with your stay. We went across the road for breakfast which was very convenient
I liked how the bus station was close by and the shopping mall. The pool was nice too
Stayed in July 2023
Reviewed: June 26, 2023
Rimmer
United States of AmericaNothing
I have stayed here many times and it is consistently clean and I know what to expect
Stayed in June 2023
Reviewed: June 15, 2023
Laura
United States of AmericaThe blanket with the roll away was terrible, rough, and very scratchy. Good thing we brought an extra throw blanket.
Rooms were great. We were there for my granddaughters dance competition! All went very well.
Stayed in March 2023
Reviewed: June 5, 2023
Valentina
United States of AmericaThe pool hours were inconvenient. 10am- 8pm
Stayed in June 2023
Reviewed: June 5, 2023
Jan
United States of Americapool was not heated after thecfront desk said it was. kids stayed for 10 min and left
easy access..
Stayed in June 2023
Reviewed: June 1, 2023
Benavides
MexicoThey charge for the wifi
Stayed in May 2023
Reviewed: May 29, 2023
Jennifer
United States of AmericaBed wasn't super comfortable. The cable behind the TV got unplugged, had to figure out on my own why TV wasn't working.
Location was great, walking distance from dinner.
Stayed in May 2023
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