Setting

Stayed in October 2023

Room 424 was very loud. We could hear everything the ladies in the next room were saying. Also the elevator was directly behind our bathroom, so we had a constant loud mechanical noise the entire stay.

Bed was comfortable and location was great!

Stayed in November 2023

Two issues - 1) Hotel was closing for the winter and the heat to our room was turned off. Eventually got a space heater, however on the weekend, the heat miraculously came back on - Guess it was too expensive to heat when there were less people in the hotel -- Very annoying. 2.) There is a $25/day amenity fee which booking.com said was included. If everyone has to pay the fee, then it should just be a part of the room rate. Shame on a state owned hotel charging junk fees

Fabulous historic hotel in the Saratoga Springs Spa park. Rooms were lovely, clean and comfortable however the standard rooms are a bit small. Restaurant was very good.

Stayed in November 2023

too old floor carpet

location

Stayed in October 2023

Food in the restaurant was not tasty, short staffed but staff there was good, ran out of all soup.

Stayed in November 2023

strange with these old hotels, but the TV work's the Air conditioner didn't :( TV didn't work, Air Conditioner did work. Had maintenance up to sort it and they managed to get both working for a short time. But as we were there with friends we weren't really in our room that much :)

Room was lovely, bed was comfortable. staff were great

Stayed in October 2023

Room was next to noisy elevator.

Hotel has a lot of character and charm. Grounds are beautiful.

Stayed in October 2023

Bugs in sinks

Pleasant staff. Room was good size.

Stayed in October 2023

Quiet beautiful location in the middle of a lively state park

Stayed in October 2023

room was tired

Lobby and main floor lovely

Stayed in September 2023

There was an issue with our booking, We have been coming here for some time and never had an issue with our room. We pre-paid for our room and received a lesser room. The hotel was fully booked so we had no choice but to stay in the smaller room. At check out they charged me again for the room which we had prepaid. They corrected that once I noticed. It was unfortunate as this was our anniversary weekend.

The staff at this hotel could not be more professional and pleasant to interact with. Everyone in the restaurant/bar are extremely accommodating and helpful from the manager to the servers.

Stayed in October 2023

Bathtub. Very dangerous for showering. Very high step in to shower and no grab bars. I managed as a 75 year old but no way would I let my husband who is fit but 89 years even attempt it.

Beautiful grounds and liked learning the history of the area.

Stayed in October 2023

Noise travels from room to room! We stayed next to a suite and there were multiple doors in the other guests' space that slammed repeatedly. We could also hear their conversations. I imagine some of this is due to the age of the hotel, but is not ideal if one desires sleep before the room next door.

Having parking included is always a nice perk. The location is amazing and the historic nature of the hotel makes it special.

Stayed in October 2023

Food and Beverage average

Location

Stayed in September 2023

Room was pretty loud by elevator and over the wedding. Room 502

Grounds and proximity to Saratoga. Ambiance.

Stayed in September 2023

For the price, not exceptionally refined furnishings. No screens in the windows and I was not paying an additional amount for air conditioning.

Close to the Arts Center, which we were going to, so proximity was excellent.

Stayed in September 2023

The bar/restaurant doesn’t open till 5pm,the start time of the concert we attended.It then closed at midnight,barely an hour after the end of the show (food service stops at 10 pm),so basically it was useless to us. The tv had no signal.A call to the front desk informed us that the service was down.

The location could not be better if you are going to a concert at SPAC.Set in a beautiful park.Room was clean,comfortable,and quiet. The buffet style breakfast was very good,excellent coffee,pleasant and efficient staff.

Stayed in September 2023

Room was very small bathroom was tiny

Location - great food

Stayed in September 2023

It's important to note that the pool closes after Labor day and so despite paying a facilities fee, this particular facility is not accessible to guests. The bathrooms could use a facelift!

Beautiful parc and premises!

Stayed in September 2023

The shower curtain liner smelled like mildew. Otherwise everything looked clean. But for $500 a night the bathroom shouldn’t smell.

Location to SPAC The spa was great. My husband and I had a massage and mineral bath.

Stayed in September 2023

Beautiful old property, well maintained. Clean and comfortable

Stayed in September 2023

lack of pillows and blankets

location and property were gorgeous

Stayed in August 2023

AC did not work correctly; no free breakfast, small, dated bathroom

Location, golf, tennis, landscape, Bike riding

Stayed in September 2023

Easy to get to

Stayed in September 2023