Complicated, confusing instructions for obtaining free room wifi. Needed earlier pool opening hours and room key access to pool. Altho parking costs were comparable to other properties, they are sheer money makers and needlessly higher than they used to be (recently raised from $25 - $35/ night w/out explanation).

Very scenic. Convenient, great location. Good parking with flexible in-out access, including for loading and unloading luggage. Nice heated pool and gym. Quality Italian restaurant. Great adjacent ferry stop

Stayed in April 2024

$35 for parking

The location and view was great!

Stayed in April 2024

Great location and comfortable hotel room.

Stayed in April 2024

The room type has a photo of a bathtub, but after I booked I was told none of those room types have a bathtub. Not sure why there's a photo of it, which is confusing. The TV also kept making loud crackling noises. The coffee maker didn't seem to stop dripping water so we had to quickly unplug it so it didn't overflow.

Loooooved the view! The room was very spacious and sooo comfortable. Such a great value for those two things. Plus, you have multiple options of getting around (bus stop that's a few minutes walk from the hotel, ferry station that's an even shorter walk from the hotel, and quick cab options--although one refused to take us into Manhattan!)

Stayed in April 2024

It would have been helpful to have a small microwave in the room - We are in the downstairs restaurant and had leftovers that we wanted to finish later. Other than that, our accommodations were fine.

Your staff was great, and the location was very convenient for us, as we went into Manhattan several days. We truly liked the restaurant and the pool as well. Our room was very nicely laid out, and our beds were extremely comfortable.

Stayed in April 2024

No deals with using the ferry to and from hotel each day

Great location

Stayed in March 2024

No WiFi in bedroom

Loved the big rooms and amazing comfy beds . Nice to have a separate area to sit and have coffee . Loved the coffee maker !! Clean bathroom

Stayed in March 2024

The team was very helpful and friendly.

Stayed in April 2024

Good location close to the bus and ferry into NYC.

Stayed in April 2024

The folded sofa for kids was really uncomfortable.

We loved the location of this hotel. You can get a rest from a craziness of Manhattan but at the same time you are just a 15min away by bus and you have an amazing view (just be careful not to take the bus in rush hour as then the time is more like an hour). The other great option is a ferry - very comfortable and quick but considerable more expensive.

Stayed in April 2024

Better pillows! Sofa is warped .. lighting ! the lamps are insufficient, room needs a light especially in the sofa area. not all plugs or USB outlets worked for charging Restaurant - couldn't get to have breakfast, had to make my way into NYC to have breakfast, long wait in restaurant ..

The room size, view and location of hotel was great. Cleanliness was good too... Bed was fine - Sofa was fine - Restaurant supper was good

Stayed in April 2024

Not much, actually. The carpet was a bit worn out in the room.

Location. Staff. Vue. Value. Grocery 5 minutes away.

Stayed in April 2024

The rooms need updating

Location, Staff

Stayed in March 2024

Wifi $9.99 per day

Great location.nice view..room very comfortable ..clean … ferry and bus near..

Stayed in March 2024

The room. I didn't like that I was on the furthest tower from the from. It was a long haul from the room to the lobby, that was somewhat annoying. Also the AC unit in the room I had was extremely LOUD. like I couldnt sleep loud. However, I talked with management, they were understanding and helpful. They discounted the room for me, which I very much appreciated.

The location of this hotel is perfect. You can walk around the harbor. There are cute blocks of shops and restaurants to explore close by. The location is top tier.

Stayed in February 2024

There were empty plastic bottles lying close to bed.

Stayed in March 2024

Have to pay for parking space. Also very updated and look very old

Stayed in February 2024

The room lighting is poor and the decor is quite dated.

price/location ratio was excellent.

Stayed in February 2024

The facility is quite old, and despite being kept in good order, the age is showing. The main feedback is the smell in the lobby areas - like decades of car air freshener. Would be helpful to put a new layer of paint or replace carpets to give this otherwise perfect facility a new lease of life.

It is great location with a fantastic view of the NYC skyline steps away from NYC-bound boat and bus service. Large well appointed room in good condition. Very clean. Pleasant and attentive staff.

Stayed in February 2024

couldnt arrange taxi

location.cleaniness staff

Stayed in January 2024

This is not common to hotels I stayed in abroad and not sure if that is normal but I think it would be nicer if there is a slipper provided like those disposable ones.

The location is perfect. Bus station is just right across so going to and from NY is easy. You can also jog around as this is just along the harbor. The hotel room is also big and the view is great, Manhattan skyline. It also has the basic toiletries you will need and not like the other hotels which has super tiny bottles or sachets and tiny tinny bar soap.

Stayed in January 2024

There were 2 lamps in the room that did not working, I did request the cashier for maintenance, but nothing fixed during my 4 days stay. And the cashier charge the deposit way higher than normal rate. Normally they should deposit extra 1 night, but the hotel charged extra amount that equal to my total bill.

I love the location here as its not too far from downtown, which I can easily get there by train. It is quite close to the river, near the bus station as well as light rail staion.

Stayed in January 2024

Nice comfortable room, clean and quiet.

Stayed in December 2023

I wish if breakfast was included for free

Room

Stayed in January 2024