The street noise can be a little loud, which is to be expected in NYC, but even on level 19 (one of the top levels) it was a little noisy (Note- I am a person who is bothered by noise though, my wife didn't mind it).

The friendliest staff I encountered during my multiple hotel stay in NYC, lovely people. Great central location to Soho, Nolita, Little Italy

Stayed in November 2023

carpets in hallways are dirty

very friendly staff, great views on top floors, club level is a plus

Stayed in September 2023

Nothing in particular, just an ordinary hotel room.Bathroom could have been cleaner. It was expensive, but since NY city has cracked down on Airbnb the hotels are having a lovely time upping their prices.

Branded "Sheraton" which in Australia means something, this was a very ordinary hotel room. But, for New York it was spacious.

Stayed in October 2023

Good value for money. Calm room at the end of corridor. Quality of the bed

Stayed in October 2023

The location was perfect for our plans.

Stayed in September 2023

A little dated but value for money in nyc

Location and the size of the room we booked specifically for extra space meet the request

Stayed in October 2023

Room was a bit small.

Staff was friendly and attentive.

Stayed in October 2023

late checkin.

Staff were friendly and helpful.

Stayed in October 2023

The check in process was really bad so started us off on a bad foot as soon as we got there. We came to check in at 3, the stated check in time, & were told to come back in 30 min cause our specific rm wasn’t ready. We kept checking in to desk & just kept being told it wasn’t ready! 2 hrs later, they offered another rm just so we could get ready for our evening event. The lady at the desk, the one who always sits in a chair, was rude & acted like it was our fault we needed a room to get ready in, & actually lied telling us our specific rm wasn’t ready cause it ALWAYS gets a 4pm check OUT! ALSO, told us if we check in & briefly use another rm to get ready in, we would not get the original rm w a view that we paid for in advance! She should be demoted! Terrible customer service. The other employees were great.

The club level was a nice view. The housekeeping was great. The location was perfect. The bellmen were nice & helpful.

Stayed in October 2023

Staff was excellent, helpful and friendly.

Stayed in October 2023

Breakfast is quite poor for a 4 star hotel

The view from the terrace, served at the beginning of the happy hour, runs out quickly and is not replenished

Stayed in October 2023

The location

Because it’s Sheraton

Stayed in October 2023

The front desk seems to get overwhelmed and not answer the phone or puts you on hold. Happened multiple times. The room door looks like it’s been jimmied a few times and the card sensors are taped on the elevator and some doors. They seem to come off easy which made me cautious about the security of the hotel.

The room is a little bigger than most NYC hotels. House keeping is great. TIP THEM, they work hard and follow through. Asked for a room with a view and front desk was accommodating. Great service coming and going.

Stayed in October 2023

The location. The room was very clean. Loved the happy hour.

Stayed in October 2023

Booked for the roof top bar which was more of a breakfast deck.

staff gave very mixed messages about the rooftop bar, wasn't even a bar. Which it did look like on the website. That was disappointing.

Stayed in August 2023

Rooftop only available for club members, bedroom was not available when we arrived , had to wait until 4:30pm . Room wasn’t cleaned until early evening

Helpful staff, convenient for subway good for leaving luggage

Stayed in October 2023

Rep at the front desk was cold and like he had other things to do …

Clean, well located

Stayed in October 2023

Great location, great value, clean and comfortable.

Stayed in October 2023

No access to the rooftop

Stayed in September 2023

Great location , nice bars and restaurants in Tribeca

Stayed in September 2023

They served the same food everyday for breakfast and during the social

Location

Stayed in September 2023

Small room, but to be expected for NYC

Location was convenient

Stayed in September 2023

Once we found that staff didn't make the room. We complained, before the manager and got odd answers. Any way the days after, they took care our complains, and everything was very good.

Location, location, location. Staff was friendly. Room was comfortably, bad was very good, also clean.

Stayed in September 2023

I didn't like the location, the Hotel was good

I have stayed at this hotel previously (2016) and knew what to expect however I'm older and I didn't like the location this time at all

Stayed in September 2023

we requested an upper level room, but they told us that it was not available that time, and it would be at first come and first served basis. the room was not exactly the same which was shown in the picture. the receptionist told us that we booked through booking.com, it is not guaranteed that to get same as picture. so booking.com should give the same picture as the room. after a 30 hours journey it was the first day of us in NY, also USA. our first impression wasn’t good. they agreed to change room the next day but as we had other program we decided not to change. it was bit upsetting for us.

cleanliness it is near to chinatown, there are gift shops nearby, gifts are available at lower rate. the canal street subway station is very near. 2 mins walking from the property. there is a halal cart in front of the post office, reasonable price and tasty.

Stayed in August 2023