it doesn’t really fit the Thompson brand. good location, good price. not friendly staff in fact check in was poor. not welcoming, no description of hotel facilities or interest if we had been to NY and offer suggestions. rooms aren’t sound proof either both sides of us super noisey and street noise also. that dud t bother us but if you want quiet don’t stay here.

good location

Stayed in December 2022

expensive

the location is great and the rooms are spacious.

Stayed in October 2022

I didn’t like how I booked a room with a balcony and when I get there there was no balcony they just said my window cracks open.

I liked the staff they were very helpful

Stayed in December 2022

club on level 7 which is open until 2am means loud noise in the lower level hotel rooms

great hotel, large rooms (for New York), floor to ceiling windows with exceptional views, friendly and super helpful staff, excellent location

Stayed in December 2022

East Village has a lot of bars and restaurants so it can be loud at night. I bet other hotels in area are just as loud. I sleep with earplugs regularly so I slept just fine. The price was high. Apparently NYC is a very popular destination in December. Our room ended up being about $550 a night including the resort fee and taxes. But I did look very hard for cheaper comparable hotels and everything was about the same.

This hotel is in a great location with lots of restaurants and bars within blocks. We were very impressed with how modern the hotel looked. The walk in shower was amazing! The beds were quite low but very comfortable. Considering it’s NYC, I thought the room was spacious. The front desk staff was very friendly. We rented a car and we were able to find meter parking right on Allen (Saturday evening was a little harder to find a spot, but Sunday was free!).

Stayed in December 2022

I've been staying at this hotel for over a decade, and have always returned because of the level of service. Unfortunately post-covid things have slipped a little, the have done away with doormen, which is fine, but when struggling with heavy bags a little assistance is appreciated. The desk staff all feel very new and in some cases their customer service is shall we say, underwhelming. Hotel is showing its age a little in places too.

The hotel is well appointed with very good sized rooms, which is rare for NYC.

Stayed in October 2022

Very noisy, there is a nightclub in the building that is open until 3am and its a very busy street of sirens and honking. If you travel outside of the summer season when the pool area and rooftop is shut, there is much less attraction to this hotel really as there are no other facilities.

Great location, clean.

Stayed in October 2022

Service & check-in

Location

Stayed in September 2022

the mattress

the staff

Stayed in October 2022

best location really nice rooms. the beds are pretty comfy

Stayed in September 2022

Staff were amazing. Restaurant really good

Stayed in September 2022

No US Open on TV. crazy in NY to not have open available to guests. also pool closed at 7 on weekend and 5 pm during week. staying at hotel for pool and closing that early a disappointment.

Stayed in September 2022

location don't like

Stayed in September 2022

Location and staff were spectacular. Wish the pool was open later.

Stayed in August 2022

The air con in the rooms was really loud which was annoying as we stayed during a really hot week. Also worth noting that it’s definitely a party hotel, which is really fun but if you’re planning an early night or have an early start during your trip you’ll definitely hear the club!

Location was amazing, so many great food and bar spots all around and was great to have a pool, although a shame that it lost the sun so early in the afternoon

Stayed in August 2022

there was some road noise the restaurant area lacks atmosphere (at least for breakfast)

well located the room design was good for travelling with a teenage child pool is nice to have ( although it’s less than 4ft deep

Stayed in August 2022

lift terrible every single day.

location, comfortable rooms.

Stayed in July 2022

cockroach in room

great location and view from balcony was great

Stayed in June 2022

the location is Not kids friendly at all.

the style

Stayed in July 2022

restaurant

room

Stayed in July 2022

bed bugs

location

Stayed in July 2022

There is a club that was going from the afternoon til 2 in the morning Wed-Sat. The pounding from the music made it difficult to relax and/or sleep. The balcony outside of my room was not separated from the rest of the rooms, so people could walk from their room to your balcony. This happened on the first night when about four people from a room down the way came and stood directly outside my bedroom window and talked loudly. Then when I woke up and went into the bathroom a small bug (turned out to be a baby roach) crawled across my path. I thought it might be a bed bug, killed it and told management about both things the next morning. The person was completely unfazed. He didn’t respond kindly at all. He said I should have called them at 3 in the morning about the people on my balcony and then they would have sent security. As far as possible bed bugs and club noise, he said there was nothing he could do but move me to a smaller, less expensive room. This may very well have been true, but at least be extremely apologetic. I was paying over $500 a night for this kind of treatment? Also, nothing was offered in response. No extra treatment, nothing. They looked at me as if I had brought the bug myself. I know this is New York, but I expect better treatment from a four star hotel.

The pool was nice the first day I went. The staff at the pool were really nice. The next day and subsequent days it was overcrowded and there were no chairs.

Stayed in July 2022

Noce location, the room are ok for nyc.

Stayed in May 2022

Loud AC

Stayed in June 2022

limited facilities having to pay to use the pool is unacceptable

location

Stayed in June 2022