The beds weren't very comfortable.

The location is perfect and the hotel itself is beautiful!

Stayed in April 2024

The layout of this very large public area was confusing. There were no signs directing you from the entrance to the registration desk. The elevator from the street entrance to the main floor was hidden behind a door with no signs to direct you there.

The room was very nice and quiet. The breakfast was excellent and reasonably priced for a hotel. The public areas reflected that it was once a train station. I liked the open area courtyard outside my room.

Stayed in April 2024

The internet connection was poor. I had to go to reception and have them work to get our internet connected so I could retrieve our tickets for the hockey game. The menu in the lobby was quite restrictive and we were unable to find anywhere else to eat on the property after 9:30

Breakfast was excellent and the room was clean and comfortable. It would have been nice to have bottled water replenished. The light show in the evenings was spectacular.

Stayed in April 2024

Bar was great as well as breakfast.

Stayed in March 2024

Poor food menu choices at the bar and quality of food was sub par for an establishment of this caliber. Need a quality restaurant "inside" the hotel. The walk to the nearest restaurants was quite cold and inconvenient. There is so much space for potential restaurants within the hotel.

Great staff, great rooms, very very quiet and comfortable! Valet Parking staff were outstanding in spite of the bitter subzero temperatures

Stayed in January 2024

Parking and front desk staff was rude . You could tell they hated their job

Location

Stayed in December 2023

Not good heating

Location, large room

Stayed in January 2024

I was there on business room was comfortable but had to walk through very cold areas with locked doors to get to my room

signage throughout the complex if extremely poor. restaurant for breakfast was a buffet an was out of all protein just carbs.

Stayed in January 2024

St. Louis Blues could have won their game.

Great light show and room was comfortable.

Stayed in December 2023

The rooms I booked were not available. The rooms I got were not close together. The wee at the end of two separate wings. I was charged more than my original rooms were booked for. There was no bedding for the pull out bed and it took over an hour to get a set of sheets and a single blanket for the bed. I requested the rooms be paid when booked but they charged the card I had to put on file when I checked in instead.

The rooms were clean.

Stayed in December 2023

Friendly Staff. It was close to everything we needed!

Stayed in December 2023

It’s very inaccessible due to its size but also maybe because of how old it is. There is no short way to get anywhere in the building. There aren’t many signs to point you in the right direction. The registration desk was difficult to find and there wasn’t staff to ask where to go. It’s like a huge maze and you have to find your own way or ask other patrons. The elevators are horrible. Twice, the doors shut on us and we weren’t all in. Once our younger children were on by themselves because it shut too fast and they were scared as they didn’t know where to go. If you have any mobility issues at all, do not stay here.

It’s a beautiful property with a rich history.

Stayed in November 2023

They hosted a dinner event sand posted signs in the parking lot saying lot full, I didn’t post this much for a hotel to not be able to park in the secure lot, we ended up talking to the people at the lot and found a spot. Also, finding a way inside during the event was troublesome since even though the event was blocked off we had to walk around the huge building to find another way inside them up to our room. Finally, the hot water in the sink had little to no pressure and the cold faucet leaked All over the counter so watch anything you don’t want getting wet.

The location was great, we could walk to anything we wanted. There’s so much to see and do at the hotel we didn’t have to leave; restaurants, bars, architecture, the aquarium. The history here is obvious everywhere you look, I loved that aspect the most I think.

Stayed in November 2023

Location and architecture

Stayed in September 2023

The cost of the room compared to the amenities was not what I expected. I felt the cost was too high.

Stayed in September 2023

I am a disabled person who needs a wheelchair. There were ramps and elevators. But not all we’re easily accessible. There were not enough handicapped accessible doors. It is very challenging to push a wheelchair and open a door at the same time. A single parent with a stroller would have the same problem. Also, when trying to access the ramp the way was closed due to a wedding.

We loved the staff, all were very kind and helpful. The valets were excellent. The building was beautiful and the room was great.

Stayed in September 2023

Very easy to get lost. Hard to exit out the front. Limited dining options on site and nearby.

Beautiful old building up front. Nice breakfast buffet with helpful staff.

Stayed in August 2023

The incredible amount of vagrants EVERYWHERR

It’s a gorgeous and stunning property and the history incekredibke

Stayed in August 2023

Went to six Coke machines and all of them would not work.

Parking was good and convenient. Room was very clean and nice.

Stayed in August 2023

All the noise from outside

The environment

Stayed in July 2023

For my husband and I as older couple there was so much walking to get to check in with lots of luggage. Then more walking to get to our room.

Great location for union station activities. Didn’t have to use the car for anything for our one night stay. Very nice pool. Nice restaurant.

Stayed in July 2023

A microwave in the room.

The grounds had beautiful outdoor seating areas. Location within the Union Station offered so many options of entertainment.

Stayed in July 2023

we couldn't get in the block for our event so the room was a little pricy.

The staff was excellent, the location was great and the architecture was beautiful.

Stayed in July 2023

The general mills convention attendees...nothing but rude. That's not something the hotel can control, but it did make the trip a bit less enjoyable. I wish the outdoor attractions were covered more to keep out rain. Lots of leaks in the area with the glass ceiling.

The staff was amazing! The food from The Station Grill and some of the other property eateries was fresh and perfect each time we ordered. Getting needed toiletries was as simple as calling the front desk, and none of the staff seemed irritated at the request. Additionally, the hourly lobby shows on the ceiling were fun, and our daughter loved them. The hotel is also conveniently located in regard to local attractions, and the architecture of the building is something you don't want to miss seeing.

Stayed in June 2023