497 Western Boulevard, Jacksonville, NC 28546, United States of America
#26 of 29 hotels in Jacksonville
Guests' ChoiceBased on 585 hotel reviews
6.4Cleanliness
6.9
Comfort
7.0
Location
7.9
Facilities
6.7
Staff
7.5
Value for money
7.2
Free WiFi
6.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 4, 2024
Tina
United States of AmericaThe floors were dirty, I got dirty feet just walking around the room..
Stayed in April 2024
Reviewed: April 27, 2024
Sergio
United States of AmericaAC smelled when cooling and like it was on fire when heating. Parking was oddly placed and not safe for the handicap.
Bed
Stayed in April 2024
Reviewed: March 2, 2024
Abbey
United States of AmericaThey could have laundry facility on property. They have continental breakfast advertise but all theyhave available is juice and coffee. After first night had to switch rooms because heat didn't work. Thought they could have compensate me.
Stayed in February 2024
Reviewed: October 20, 2023
Adrianna
United States of AmericaI’ve stayed at this small hotel quite a few times to visit my loved ones and it’s not the cleanest. The rooms are usually good but this time I got room 237 and the room wasn’t swept. The floor was dirty with dead bugs laying around. Me and my fiancé killed about 3 ROACHES during our most recent stay. I hate bugs and roaches is a huge no.
Cheap and good location
Stayed in September 2023
Reviewed: October 2, 2023
Juan
United States of AmericaRoaches every once in a while. Need better sheets bedding. Needs a hole new makeover
The staff were so friendly and nice and helped when needed.
Stayed in October 2023
Reviewed: September 9, 2023
-
United States of AmericaI got bed bugs when I stayed there.
I liked that it was clean for the most part.
Stayed in August 2023
Reviewed: September 6, 2023
Kari
United States of AmericaIt was dirty, $100 deposit if anything is taken or stained or damaged, but there was burn holes all in the bead spread and hair and debris all over the room. I used my own amenities, didn’t even want to lay in the bed
Convenient location
Stayed in August 2023
Reviewed: August 30, 2023
Carlos
United States of AmericaThe toilet seat is broken on the henges that hold seat in place. The first room I stayed in, had a similar toilet seat issue. The room leaves a funny smell on your clothing.
Didn't receive any breakfast and the location os perfect. Close to restaurants and shopping
Stayed in August 2023
Reviewed: August 25, 2023
Carlos
United States of AmericaToo much loud music and ppl in and out of rooms all hours of the night. Too much commotion
Location was great. room was comfortable and good enough for a few days.
Stayed in August 2023
Reviewed: August 12, 2023
Carolyn
United States of AmericaNo toilet paper in room 😳. Shower curtain was dirty
Location, staff, and room was clean and bed slept well.
Stayed in August 2023
Reviewed: July 10, 2023
Rivera
United States of AmericaNo $100.00 Xtra Deposit
Location was good
Stayed in June 2023
Reviewed: June 30, 2023
Karl
United States of AmericaYeah the lighting in the room was not good in the microwave was old the refrigerator was whack
Physical location is awesome close by food ABC store a few bars and grocery store and public transportation
Stayed in June 2023
Reviewed: June 28, 2023
Karl
United States of AmericaNice bed , close to food, easy check in
Stayed in June 2023
Reviewed: June 15, 2023
Kristine
United States of Americaice machine not working
bed was comfortable
Stayed in June 2023
Reviewed: May 1, 2023
Elizabeth
United States of AmericaNeeds some up dating my ceiling was peeling....ice machine didn't work... my friend killed 2 roaches...
Stayed in April 2023
Reviewed: April 26, 2023
Roussel
United States of AmericaComfort and staff minus the GM. He is extremely rude and arrogant.
Stayed in April 2023
Reviewed: April 10, 2023
Marissa
United States of AmericaSome of the furniture in the room was broken. Also the freezer in the mini refrigerator was so iced over u couldn’t even put anything in it because the hunk of ice took up the whole space.
Stayed in April 2023
Reviewed: April 3, 2023
Helenia
United States of AmericaNever changed bed or garage
Stayed in March 2023
Reviewed: March 20, 2023
Ken
United States of Americabetter insulation between rooms the couple in the room beside us were loud talkers and it was heard from the walls.
no breakfast avaiable.
Stayed in March 2023
Reviewed: March 18, 2023
Damika
United States of AmericaThe front desk was rude, tried to band me for me having about my attitude towards their rude behavior and questions about free coffee☕
Staff was not friendly
Stayed in December 2022
Reviewed: March 9, 2023
Helenia
United States of AmericaI stayed there for bout a week. They never changed the bed cover or sheets never cleaned the room. Only thing they did was bring towel and sometimes change trash. I mean when u stay in a motel for that long wouldn’t u think they give u clean sheets and cover. They never made the bed when they came check the room I get back from work my bed still messed up
Stayed in March 2023
Reviewed: January 23, 2023
Yoxtin
United States of Americathere was some roaches in the bathroom and bed room 140
not much
Stayed in January 2023
Reviewed: January 17, 2023
Jamie
United States of AmericaCigarette burns on the blanket
The convenience to the hwy
Stayed in January 2023
Reviewed: December 30, 2022
Megan
United States of AmericaHouse keeping didn’t check on me as a stay over so my trash filled up quickly
I liked how friendly the front desk staff was getting into a room
Stayed in December 2022
Ciechocinek, Poland
Sharonville, USA
Iwaki, Japan
Imerovigli, Greece
Schnelldorf, Germany
Minsk, Belarus
Sarajevo, Bosnia-Herzegovina
Sydney, Australia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content