Even though all three pools were open, the pool was very crowded and there were children in the pool who were bumping into and splashing the adults without apologizing. We understand that this is not the fault of the hotel but it kept us from having the enjoyable and relaxing time at the pool that we were expecting. We also wished that there were more umbrellas to provide shade.

The room and bathroom were very nice and the beds were very comfortable - we all got a good night's sleep! The staff was very friendly and helpful. Our brunch at the Limewood Bar and Restaurant was amazing and so was the view from our table.

Stayed in August 2023

Staff seemed like they were struggling, I felt a bit like I was bothering them whenever I needed something. This started at the valet and continued to the front desk, bellhop etc. I wish the GM could stay at the Chateau Marmont in LA so they could learn what true hospitality is, and bring it back to the Claremont.

Gorgeous grounds and hotel

Stayed in July 2023

The food at the Limewood restaurant and room service are unfortunately fair at best. Food presentation and attention to detail are lackluster.

The grounds are sensational and well maintained.

Stayed in July 2023

There seemed to be a some sort of an unpleasant odor at times could not really tell and also the AC was not working efficiently

We were given a surprise upgrade to tge Presidential suite and that was indeed a big unexpected pleasant surprise

Stayed in July 2023

I think it would’ve been a little more comfortable if the toilet area was more private.

I love the room, the view, the cleanliness and everything else.

Stayed in July 2023

The food is mediocre. Room service food even worse. Only Provisions Cafe is good.

The grounds are wonderful, the tennis courts and the pools superb!

Stayed in July 2023

Beautiful well-maintained full-service hotel. Attention to every detail.

Stayed in July 2023

Everything

Stayed in June 2023

Nothing

Majestic older hotel with great appeal

Stayed in June 2023

The servers at the restaurant were unpleasant every meal.

Location and amenities.

Stayed in May 2023

Very limited facilities no pool due to construction etc but no discount offered. Priority given to function guests. They charged an additional $45 per night to park my hire car doubling its rental cost!! I asked when booking, for the bath version of my room but got a shower one despite being told at check-in by a nice young lady that they had got me a bath version. The next day a very blunt different woman told me that I couldn’t have the bath version until 4 days into my stay and I would have to pay and additional $90 a night to get it!!! Didn’t bother.

Brilliant location, food in restaurant exceptional as were the restaurant staff. Fantastic view of the Bay and City from my room.

Stayed in May 2023

Cost and food

Not much

Stayed in April 2023

Self parking was a bit difficult since limited spots. The hotel is old so a bit of a musty smell in carpeted areas.

Beautiful view of SF from hotel. Beautiful bathroom and room. 12pm checkout was a plus.

Stayed in April 2023

This is just not a high end hotel, at all. The interiors are sad in the spaces I saw, especially our room. Worn out furniture, a weird combination between traditional and institutional. We had a view room and everything was oriented away from the view - I sat on the windowsill to enjoy it. There was a bizarre super cheap black plastic analog alarm clock on the bedside table that didn't work. It, like most of the art and furniture, looked like it was from Target. No offense to Target but not what I expect at the Fairmont. Check in was a bit of a mess. It was unclear where to stand to wait, and maybe it was just bad luck but everyone ahead took forever. We were told there was a QR code in the room that would have hotel info and in-room dining menu. They only have in-room dining for very limited hours during breakfast and dinner, which we learned when we tried to order after traveling all day. Provisions, the coffee shop, closes at 3:30. However, the very weird app seems to allow you to place a pick up order from there, but then it crashed so I went down to see that it was, indeed, closed. No minibar in the room or any snacks. I was told that the restaurant was open so I went there, sat at the bar and looked at the menu. Staff sort of looked at me oddly but no one came to help. I said I wanted to place an order to go and was told I had to get up, walk 8 feet to a specific place in the middle of the bar (no one was at that spot - I had to walk to place it with the same person). Once I said, well, I'd like a drink AND on order to go, they decided to oblige and they walked all the way down the bar to me to take my order. We did eventually order room service dinner and the options are wildly limited. The Spa, something that you would think would be a feature, given it's in the name, only offers treatments Friday to Sunday. We also paid $25 for parking. This building is gorgeous and it could be amazing, but it's just not even close.

The Club facilities were beautiful. Immaculate and really well equipped. Provisions was also lovey and a great asset, if only it were open just a little later. Staff was friendly.

Stayed in April 2023

That we only stayed one night on this visit. ;-)

We arrived about 2.5 hours before an event we were attending at the Chabot Science Center (NASA Ames Researcher Anniversary Gala event 3/31) and Effie checked us in. She greeted us warmly and we returned a happy greeting. When we asked her how her day was going, she was happy that we were so happy. She was kind enough to add our stay to our Accor account so we'd get the credit. We always stay at the Claremont and she was very happy that we returned. We had booked a Junior Suite, and Effie said that the room didn't have the best view. She was super excited that a Signature Bay View Suite was available and offered us the upgraded room for a fraction of the full cost (since we already paid for the junior suite). She also offered us a late check out (1pm)! When we arrived at our room, Effie called us to see how we liked it and offered her services if we needed anything. Effie had insisted we come down to the champaign reception (daily @ 5pm) and we had a glass before heading out to our Gala event. Next morning, we had a relaxing brunch and enjoyed the perfectly sunny day on the balcony, overlooking the Bay/San Francisco. The Claremont is always a lovely stay and we look forward to returning very soon!

Stayed in April 2023

Had lunch it was so good The gym was fantastic

Stayed in February 2023

short staffed, no mini bar, no sugar for coffee, view of the dumpsters , tv movie channels not available. no phone or internet when I arrived due to a storm but offer an upgrade!

this is a grande dam of a hotel. unfortunately, it’s seen better days

Stayed in January 2023

There is insufficient parking. I stayed at the hotel for a company Christmas party. I was really fortunate that I arrived early, as I was able to find a parking space (though not without difficulty). my colleagues who arrived later had a very difficult time finding parking, some of them circling the parking lots for quite some time. I only have one other mild complaint. At a hotel as nice as the Claremont, I would have expected a higher quality robe and towels in my room. I found them to be stiff and not very soft. Not a big deal, but I would recommend an upgrade.

It’s a beautiful, well-maintained, historical building that has retained its historical feel, but with modern furnishings. There’s an unconceited elegance to the hotel that makes it a very comfortable place to stay.

Stayed in December 2022

see above

service not up to par. no communication between departments. used smaller room than originally planned and charged the same price. king wait at check in. No in room breakfast on weekdays!!! incredible for this price never seem this. all hotels gave this specially this ‘high end’.

Stayed in December 2022

Their Limewood restaurant at the Clairemont hotel was horrible experience. When we called the restaurant to make a reservation, we were sent to their website, but the Open Table link for reservations was broken. For days I contacted the Clairemont hospitality service and they told me they would deal with it, but they never did. My wife & kids were finally able to get reservations using the Open Table app. The day before our stay, my daughter's three kids developed fevers and she had to cancel her trip to Berkeley. The restaurant charged $35.00 per person ($175 total) to cancel her reservations. When we were at the restaurant, many tables were open the entire time we were there, so they didn't lose any business because my daughter cancelled. They just ripped us off. We will never stay at the Clairemont hotel again!

Stayed in November 2022

Start selling the Bathrobes.

Breakfast was excellent.

Stayed in October 2022

Awful value. $800 a night for an experience that's worth less than 1/10th that. The building itself is archaic, literally over 100 years old which means that basic things that you'd expect to function in a hotel were completely disfunctional including the thermostat which kept our room freezing cold the first night resulting in me getting sick and missing the majority of the time I'd planned on spending with my aging parents. We literally had to call the building engineer every time we wanted to change the temperature a few degrees. The room was tiny even though we paid for a Junior Suite, the carpeting was filthy, the bed was small, and the internet would cut out for half an hour at a time. The nicest part of the hotel is the lobby and it's not even that nice. I can't believe that Fairmont out their name on this property. I will never stay at this property again.

Service was friendly, that's the only positive that comes to mind

Stayed in September 2022

Beautiful grounds and the views of the Bay are absolutely amazing!

Stayed in September 2022

Not flexible management

Stayed in August 2022

Hidden extra charges everywhere. lacking service

beautiful location. nice facilities.

Stayed in August 2022