I understand it is New York but for what we paid the hotel was way below what I expected. It is quite aged, not too many upgrades (I mean to keep the charm of the old but you can still upgrade it). The furnitures were sort of old and unmatched. All the fixtures were sort of old. We did not have the shower curtain in the bathroom. The toiletry was a little meager.

The location was good. The staff was really nice. It was clean.

Stayed in April 2024

The room and furnishings are a bit dated and the air conditioning/heating system is confusing and old.

Location was great, rooms were big and clean, service was on point, doormen were extremely helpful, access to restaurant on the first floor was incredibly convenient.

Stayed in April 2024

I thought the fitness center was lacking. Needs to be at least twice the size. Weather in NY can be unpredictable and it would have been nice to have had a larger indoor fitness offering with more modern equipment.

I was very impressed with the room and the cleanliness. The staff were very nice from start to finish. And the breakfast on Sunday was also very good.

Stayed in April 2024

Friendly welcome, first stay in NYC and when we entered the Lucerne, it was a kind of "classy" hotel, nice atmosphere which also continued in our room. Clean rooms, location just a few minutes from Central Park, same for the next Metro station.

Stayed in April 2024

the coffee could be better and the food dispenser onl;y holds junk food otherwise great value for a very decent and functional hotel

everything went well, clean and spacious room, quiet and clean

Stayed in April 2024

There are only two small elevators, and often only one was working. A hotel of this size really needs more elevator capacity.

Great location, comfortable bed, fine accommodations.

Stayed in April 2024

Only negative was one of the elevators was out for most of our trip, and the other elevator was always packed and slow, we had to haul up and down the stairs most of the time. Also, the information about the additional room in the suites wasnt clear, as we thought there was a couch based on previous reviews but it was just two swivel chairs. We had to buy a blowup mattress for our 8 year old.

Fabulous hotel in a great location in the upper west side! It was tough to find a hotel in NYC that would fit our family of 5 (kids aged 13, 11 and 8) and not break the bank. We stayed in a 2 Queen suite that was plenty spacious and comfortable. The location could not have been better; 1 block from the subway, and just a few blocks from Central Park and the Natural History Museum, you can get anywhere in Manhattan easily! And shoutout to the Amsterdam Market across the street, which kept our family fed with bagels, breakfast sandwiches and other groceries as we were on the go! Highly recommend this hotel and would stay there again

Stayed in April 2024

Could use some upgrades but well kept

Clean, great staff and service

Stayed in April 2024

Old curtains and carpets not very modern or updated

Stayed in March 2024

It's hard to find something i didn't like! Maybe the fact that there was no fridge in our room, it didn't bother us much as it was cold and we were out and about. But maybe in summer months I would have missed that.

After reading some of the reviews, I was a bit worried thinking it would be an old fashion, outdated hotel, but it was really nice! It is not a modern, straight lines, all-white decor type of hotel, it's very NY style and very elegant. The location was great, very nice neighbourhood, away from the bright lights and noisy Times Square but very easy to access that area or anywhere else by subway. Central Park 5 mins walk and plenty of restaurants around the corner. I highly recommend it

Stayed in March 2024

Our Canadian cousins also stayed at the hotel. We were disappointed that there was no gathering place where we could talk, share a glass of wine, or perhaps bring takeout. The lobby was nice for waiting for others to be ready, but not a private place to sit and chat.

A very nice hotel with old-world charm in an excellent location. The staff was fantastic and the rooms were comfortable. We also loved the French restaurant on the ground floor, where we received 15% off for staying at the hotel.

Stayed in March 2024

Bottled drinking water for guests would be a big bonus. We did Instacart for a 6 liter pack for our drinking and making coffee. Would have paid at least $4 a bottle if the hotel provided.

Everything was above expectations. Nice Matin was wonderful and we had room service so quickly, plus two dinner parties there during our stay.

Stayed in March 2024

Na

This was our honeymoon and we were in room 501. It was roomy, clean, and so very comfortable. The bed was wonderful. The staff was kind and helpful. The location is amazing. We will be back!!

Stayed in March 2024

No mini refrigerator in room.

Great location. Comfortable room and bed.

Stayed in March 2024

Everything was perfect.

The staff is professional and accommadating. Location is close to buses and subway, plus Central Park.

Stayed in March 2024

The uncertain staleness of the common areas and hallways.

I serves a niche - location, comfort, non-kitsch atmosphere.

Stayed in March 2024

Lack of sound proofing in the room.

Love the location , close to Central Park, food options, the Met, Lincoln centre but not too touristy. Comfortable and clean room.

Stayed in March 2024

No refrigerator

Super clean! Great location.

Stayed in March 2024

Slightly old fashioned..but still fabulous

Great hotel in Upper West Side. Restaurants subway museums and Central Park all nearby .We had a lovely double double room on the 12th floor .. lovely and bright and spacious. Attached to the hotel fabulous French restaurant Nice Matin ..15 % off breakfast whilst staying at the hotel ...Great way to start the day . All staff very friendly.

Stayed in March 2024

Unable to find an EV charger for our car.

Wonderful location in a real neighborhood.

Stayed in February 2024

weird unpleasant smell in hallway by room

location, friendly staff

Stayed in March 2024

We enjoyed eating breakfast at Nice Marin.

Stayed in March 2024

Sometimes Lou in the hall at night. Not sure what you can do about that.

Beds are comfortable. Staff are very helpful. Rom size is great. Very strong shower.

Stayed in March 2024

I did not like not having a flexible shower hose nozzle. The light in the closet stayed on all the time which seemed like a waste of electricity; I could not find the switch to turn it off. The safe was fine. It just fit my 13" Mac. However, if I upgrade to a 14" or 15" Mac, I might not be able to stay at the Lucerne because the computer will not fit in the safe.

Breakfast at NiceMatin was great, but the chef should sauté the spinach in the goat cheese omlet. The room was almost perfect for our needs, but you should upgrade it to add a flexible shower hose nozzle.

Stayed in March 2024