NA

Staff, service

Stayed in April 2024

Room was really small for our liking but it was really clean and well maintained!

Stayed in February 2024

Bed was amazing as was the linen! Very clean

Stayed in February 2024

Plenty of bottled water was available, nice view from 26th floor, good location to experience the city.

Stayed in February 2024

A lot of hidden fees that where not disclosed at the time of reservation. For example, a mandatory daily $25 wifi fee, mandatory daily $25 food fee, and mandatory $25 daily spa fee was applied regardless of service usage or not. That was disappointing.

Stayed in February 2024

Music is everywhere in this hotel and it’s loud and not in the background. Breakfast is not a relaxing event but all good 🤣

Cool, central location and staff really friendly.

Stayed in February 2024

We had to hunt down daily water, coffee...

Location

Stayed in January 2024

Well, I have a couple complaints. We had a suite - although, we were right next to the train, however, that didn't bother me. What bothered us is that the room was very loud with the vent that went on almost the entire night. Our room was extremely cold, and that could have been due to this particular weekend was very cold and frigid outside. Also, the heat didn't seem to keep the room warm, so we asked for engineering. And, the other thing, it would have been nice to have robes in the room since I initially stated I was celebrating my wedding anniversary; however, I called down to the front desk and asked for them because of the temperature in the room and the hotel provided them with no problems. Nevertheless, I would stay here again and give the hotel another try as my husband and I did enjoy our stay.

Overall, the property was nice. The staff was great and everyone made sure that if we needed anything, to just let the hotel know, which we did. Overall, the hotel, restaurant and the rooftop was nice and it was the perfect location for a quick weekend getaway! We would definitely stay again!

Stayed in January 2024

The fact that they don't tell you, that you get charged an extra $25.00 regaurdless if you use there wifi or not, and the rooms don't have a microwave

Location and staff was Amazing!!!

Stayed in December 2023

We stayed in a room on the 26th floor, which at first I thought was fine, even nice. However, The Roof bar is on the 27th floor, and it seemed that the music loudspeakers must have been directly above our bed. The bar stays open until 2:00am, loudly blasting EDM style club music with lots of thumping bass. We could hear the music plain as day from the time we went to bed until the bar finally closed at 2:00. It was impossible to actually sleep with that music blaring. Items inside our room were physically vibrating to the sound of the bass. You could hear the artwork bouncing on the walls, metal fixtures rattling, the doors shaking in the doorjambs, and it was a miserable two nights of sleep. So much for paying for a premium room on the top floor if you have to deal with that obnoxious music. I would have rather gone with their cheapest option of a room, if it was certain that you could potentially get some decent sleep. For this reason alone, I do not foresee us returning to this otherwise lovely hotel.

This is the review that pertains to the other reservation that I made, with back to back stays in the same room, after deciding to stay two nights when the original reservation was already complete and could not be edited. We drove to Chicago to see a show at the Chicago Theater, and this location is as good as it gets for convenience in terms of being able to park and then easily walk to the theater and other nearby attractions. The food on site was very good, with lots of delicious options, and not too expensive. We ate dinner at the roof, had room service breakfast twice, and a nice late lunch at State and Lake. Valet parking was seamless and very helpful, even though there isn't a lot of room on the street in front of the hotel, it still worked out perfectly. The room was fantastic, with plenty of room, a great shower, the soaker tub that we enjoyed relaxing in, a very comfortable king bed, and overall just very nice. Every hotel employee with whom we interacted was polite, professional, and helpful. We did stay two nights, although this review only shows one, but that is due to the fact that I added an additional reservation after this one was completed. To the hotel staff's credit, we were able to stay in the same room, and everything went smoothly, as if the original reservation had been for two nights. All we had to do was change out our key cards at our convenience on the second day.

Stayed in December 2023

We stayed in a room on the 26th floor, which at first I thought was fine, even nice. However, The Roof bar is on the 27th floor, and it seemed that the music loudspeakers must have been directly above our bed. The bar stays open until 2:00am, loudly blasting EDM style club music with lots of thumping bass. We could hear the music plain as day from the time we went to bed until the bar finally closed at 2:00. It was impossible to actually sleep with that music blaring. Items inside our room were physically vibrating to the sound of the bass. You could hear the artwork bouncing on the walls, metal fixtures rattling, the doors shaking in the doorjambs, and it was a miserable two nights of sleep. So much for paying for a premium room on the top floor if you have to deal with that obnoxious music. I would have rather gone with their cheapest option of a room, if it was certain that you could potentially get some decent sleep. For this reason alone, I do not foresee us returning to this otherwise lovely hotel.

We drove to Chicago to see a show at the Chicago Theater, and this location is as good as it gets for convenience in terms of being able to park and then easily walk to the theater and other nearby attractions. The food on site was very good, with lots of delicious options, and not too expensive. We ate dinner at the roof, had room service breakfast twice, and a nice late lunch at State and Lake. Valet parking was seamless and very helpful, even though there isn't a lot of room on the street in front of the hotel, it still worked out perfectly. The room was fantastic, with plenty of room, a great shower, the soaker tub that we enjoyed relaxing in, a very comfortable king bed, and overall just very nice. Every hotel employee with whom we interacted was polite, professional, and helpful. We did stay two nights, although this review only shows one, but that is due to the fact that I added an additional reservation after this one was completed. To the hotel staff's credit, we were able to stay in the same room, and everything went smoothly, as if the original reservation had been for two nights. All we had to do was change out our key cards at our convenience on the second day.

Stayed in December 2023

Even on the 20th floor, you could hear all the traffic noise (cars, ambulances, police sirens) loud and clear. So it was a bit noisier than I expected. It's manageable, but if you want something super quiet, just fyi.

The location is perfect for walking to pretty much anything you'd need or want in the Loop. And if you want to get out of the Loop, the Lake Street Station is practically attached to the hotel, so access to the metro is SUPER easy. The room itself was very spacious and comfortable. The lounge area was also great as a comfortable and quiet workspace during the day.

Stayed in December 2023

We had a key malfunction and waited almost an hour to get someone to replace the battery, which took 5 minutes. It meant being late to a function and an real inconvenience.

After the problem below, the staff gave us a credit on the bill and vouchers for food. A class act. Thank you.

Stayed in December 2023

The party zone was a little noisy on Friday/Saturday night if you were close to the top of the hotel. 3 floors down wasn't too bad, but could still hear a little bit. We were warned by the front desk though and chose our room accordingly.

Location was great. Very walkable. Loved the rooftop bar and restaurant. Reasonable prices all around!

Stayed in September 2023

It was hard to access dining onsite. The rooftop bar had a lot of outsiders to the hotel

The hotel is in a great position. The room was very comfortable and kept clean. Loved the gym facilities and the treadmills facing North Street

Stayed in October 2023

So near the venue and downtown

Stayed in October 2023

I did not like that there was a $50 weekday and a $75 weekend minimum for the rooftop bar/lounge. The dress code was a little off-putting. It was disappointing that guests at the hotel did not have any special privileges at the rooftop bar/lounge. Small point but the sofa did not have pillows so less comfortable than it could have been. There was an outlet at one end of the sofa, but not the other end. Light over the dining table was bright and did not have a dimmer switch. TV options were limited.

I loved the location in easy walking distance to the Mag Mile, State Street, theater district, Millennium Park and Union Station. We saw a couple of shows, did some shopping, discovered a few new restaurants, and visited the American Writers Museum. The rooms were clean and modern. With art. The staff was friendly. I liked the lighting in the bathroom with main overhead light, mirror light, plus make-up mirror light.

Stayed in October 2023

Was well located, facilities were excellent and room was lovely. Also asked for early check in and was given access before Midday.

Stayed in September 2023

theWit wanted to charge me $11.99 per day for Wi-Fi, despite paying a nightly rate of $380. I was told only Hilton Honors guests get free Wi-Fi, so I proceeded to give them my number. They didn’t want to take it and said it was information they don’t take from guests who book through a third party. Horrible service at this hotel.

Stayed in October 2023

Close to shopping and the hotel staff

It was fun

Stayed in September 2023

Reservation was done considering breakfast included and however turned out the hotel just provided a $20 credit per adult per day for breakfast. The information on Booking website at the time of reservation was misleading in regards to breakfast included charges.

Location of the hotel and comfort of the rooms.

Stayed in October 2023

Nothing

Location friendly and helpful staff

Stayed in October 2023

Price, I thought my deposit was already on hold but then I had to give them a card so they could hold the deposit

Stayed in September 2023

It’s downtown, so there was a good deal of traffic noise, even on a high floor.

Excellent hotel in a very good location in The Loop. Easy to reach the Riverwalk, taking the train or getting buses to attractions. First class staff - really helpful. Good breakfast menu. Spacious room with good facilities. Good dining in the hotel or locally.

Stayed in September 2023