7921 Presidents Avenue, Lubbock, TX 79382, United States of America
#50 of 68 hotels in Lubbock
Guests' ChoiceBased on 422 hotel reviews
7.3Cleanliness
7.7
Comfort
7.9
Location
8.4
Facilities
7.5
Staff
8.3
Value for money
7.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 14, 2024
Douglas
United States of AmericaWe had problems with the hot water asked them to look at it the first thing the nexed morning and had to go back and ask the same evening again to look at it again, took bit but we finally got it to work.
Good location next to grace hospital
Stayed in March 2024
Reviewed: February 8, 2024
Josie
United States of AmericaTolet too low
Great
Stayed in February 2024
Reviewed: January 3, 2024
Karla
United States of AmericaThe lighting in the bathroom was terrible. If you need to use the bathroom mirror to put on makeup (or shave) you're out of luck.
The bed and pillows were comfortable.
Stayed in December 2023
Reviewed: November 1, 2023
Mayra
United States of AmericaNeeded a new sofa mattress
Stayed in August 2023
Reviewed: October 24, 2023
Tim
United States of AmericaNo bath towels in the bathroom, front desk had to bring me some.
Stayed in October 2023
Reviewed: September 6, 2023
Davidene
United States of AmericaVery disappointed as pool was ice cold! They were aware but stayed frigid during stay. Had requested thru Booking but they only initially sent that they would try to have room. They need to go thru and fix things like caulking around plumbing and molding in rooms and hallways. Short on staff as everywhere so breakfast on Labor day we encountered very limited hot food. Pancake machine never worked! And room was huge and nice but had requested much smaller room initially. They weren't totally sold out but crowded. So I believe they upgraded and it cost more for me it seemed!
Location was great. Staff was very friendly and attentive. Able to park in handicap close to entrance was nice. (Not in wheelchair but walking limited)
Stayed in September 2023
Reviewed: August 14, 2023
Angela
United States of AmericaThe remote didn't work on television. The lighting in bathroom wasn't bright.
Stayed in August 2023
Reviewed: July 31, 2023
Conner
United States of AmericaGood breakfast and good location. This place is busy all the time and can understand the wear and tear of the hotel. The lady tending to the breakfast bar did an excellent job keeping it stocked and clean.
Stayed in July 2023
Reviewed: July 30, 2023
Jacqueline
United States of AmericaCarpet in the hotel was dirty, dirty baseboards, the chair in room was filthy, hotel was not kept well. When I was checking out I wanted them to know about the toilet sticking when you flushed it, I waited at the deck for 15 min. and no one showed up at 10:30 am, I left the key in my room and left, there was still no one at the front desk.
It was decent
Stayed in July 2023
Reviewed: July 23, 2023
Shanna
United States of AmericaHousekeeping never came we stayed 2 nights
Loved the location and staff and pool
Stayed in July 2023
Reviewed: July 7, 2023
Kimberly
United States of AmericaConvenient
Stayed in July 2023
Reviewed: June 8, 2023
Chicagra
United States of Americathe room door kept getting stuck rm 105 and the room was very humid not sure if it the ac unit going out or what. but other than that it was a good stay
Stayed in June 2023
Reviewed: May 30, 2023
Diane
United States of Americathe lady that does the breakfast bar was very nice and needs a raise.
Stayed in April 2023
Reviewed: May 24, 2023
Derrell
United States of AmericaTV didn’t work well.
Better than most. 😊
Stayed in May 2023
Reviewed: April 16, 2023
Poe
United States of AmericaHard to get out of hot tub. Carpet in hallway dirty or stained?
Hottub wonderful. Breakfast delicious.
Stayed in April 2023
Reviewed: April 11, 2023
Terry
United States of AmericaPool and hot tub not available. Very disappointing
Stayed in April 2023
Reviewed: April 9, 2023
Robert
United States of AmericaOnly one wash cloth in the bathroom. Ceiling fan was noisy.
Nice clean room and good breakfast.
Stayed in April 2023
Reviewed: April 8, 2023
Sandra
United States of Americait was great for our needs.
safe and clean.
Stayed in April 2023
Reviewed: April 2, 2023
Marcela
United States of AmericaIts simply an older hotel, everyhting was fine
Breakfast was fine
Stayed in March 2023
Reviewed: March 30, 2023
Dois
United States of AmericaWhen we got there there was a problem with the bed setup. The staff was courteous and fixed our situation. The pool was down for service. When we left for the day my room was not done by housekeeping. My inrooom coffee maker was not attended to.
The staff was accommodating at fixing a room problem. The rooms were clean and comfortable. The location is nice and close to everything in Lubbock. The breakfast served until 10 is excellent.
Stayed in March 2023
Reviewed: March 23, 2023
Larry
United States of AmericaThe breakfast wasn't ready at 7:15am and we had to leave without eating. There was also no coffee or water in the lobby for guest.
Stayed in March 2023
Reviewed: March 20, 2023
Laurel
United States of AmericaBetter maintenance would be better.. Our toilet was plugged up when we got there. And our key card worked but most of our family had lots of trouble using them, as did other folks staying there. For the money it was a sad.
Well, at least the staff tried to get things right. The breakfast was fairly good, the woman who kept it supplied was great.
Stayed in March 2023
Reviewed: February 26, 2023
Conchetta
United States of Americathe pool and spa was currently down. :(
location was good and it was a comfy bed
Stayed in February 2023
Reviewed: February 10, 2023
Allen
United States of AmericaGreat customer service!
Stayed in February 2023
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