No bathrobe, shower was just good

Modern, comfortable, clean, very good location, nice fitness center and roof top bar with great view. Free plastic bottles for water. Espresso machine, high end toiletry products

Stayed in May 2024

Nothing but a little suggestion: it was unclear that room cleaning was upon request. There was actually a little note in the room, my fault that I saw it only upon departure, but maybe reminding at check in could be useful ;-)

Clean, well equipped, comfortable beds, silent hotel close to the subway. Caffeteria at walking distance. Appreciated having water dispenser at the floor and complimentary tea and coffee in the ground floor living room. Useful possibility to leave baggages after check out. Kind personnel.

Stayed in March 2024

One of the best accomodation I've ever experienced!

Stayed in April 2024

Nobody was at the desk upon arrival but I soon realized it was a self service check in process. Very easy system for checking in so aside from the slight confusion, it was probably easier and quicker than speaking with a desk agent.

Great location. Didn’t need frills and extras so it was perfect for a solo business trip. Fillable water bottles were a nice option.

Stayed in May 2024

Bathrooms were a bit dated and basic

Location, reasonable pricing and friendly staff

Stayed in April 2024

Room was very small for the very high price we paid for it.

Good location, friendly staff.

Stayed in March 2024

Location. Very clean

Stayed in April 2024

For 3 of us the room was so small

Staffs are friendly and room was clean easily access to everything.

Stayed in April 2024

-bad wifi and almost to no signal -the smelled a little like bathroom -air dryer didnt work

-Located really next to the 9/11 and close to subway and the WTC -Looks nice -nice bed -good a/c -easy access -they allowed early check in

Stayed in April 2024

Room a bit small for the price. More storage areas for luggage would be good.

Good service from all staff, especially house keeping. Very clean and fresh room. Quiet location.

Stayed in March 2024

The cleaning service forgot to clean the room. I told the front desk the morning we left.

The staff are super friendly! Spencer at the front desk of hotel was the Best and very helpful with our questions. Also, the 20th floor has awesome views of the city. Night time is the best and sunset! The staff on the 20th floor make your stay awesome and welcoming! Cafe and bar on 20th floor.

Stayed in February 2024

no window , the key card changes without notice . sometimes the staff was unwelcoming.

The coffee machine!!!!! and the beds

Stayed in March 2024

Not always positive staff at the front desk.

Roof top bar. The elevators.

Stayed in April 2024

The room is confortable but need some refurbishing new paint and new wallpaper

Nice situation near 9/11 memorial

Stayed in March 2024

Our coffee maker didn’t function, not a big deal.

The location was very convenient to the Freedom Tower. Clean and friendly. Small but sufficient room.

Stayed in March 2024

Wifi is a bit hit and miss depending on where your room is located. Self service check in/check off kiosk is a bit hit or miss

Location. Amenities on offer. Service from staff.

Stayed in March 2024

Cleanliness of rooms - bins not being emptied often enough.

Very friendly welcoming staff, beds so comfortable- convenient location.

Stayed in March 2024

View from the window

Ideal location

Stayed in December 2023

The wifi was extremely poor, making it impossible to use for work or leisure. I had to use 4/5G the whole time. I also didn't like that you had to call to get the room cleaned, this shouldn't be on the customer to do this.

Very well located, efficient hotel, quick check-in. Room was clean, and had good amenities in the bathroom and things like an iron. Bottle of water in the corridor was a nice touch. Not too noisy.

Stayed in March 2024

The wifi was temperamental - must be room has have stayed in other rooms with no issues

Location, price, amenities provided (both in room and in lobby)

Stayed in March 2024

The location was good but a little off the beaten path

A nice property with friendly staff

Stayed in February 2024

Location was great for walking. Quiet.

Stayed in February 2024

We hoped that they'd give a better view room since we stated that we were a honeymoon couple. So don't expect anything like that. The first night employees on the reservation desk were extremely anti helpful.

The location was very good. Very close to world trade center (5 min walk), the twin buildings monumental area and trinity church, broadway st. We liked the water fountains, complimentary coffee and tea services. our room was clean and moderate. So a good option if you'd like to see downtown. There were lots of options for coffee pizza shopping etc.

Stayed in January 2024

Great location right next to the World Trade Center Memorial.

Stayed in December 2023