Cleanliness of the curtains. We have full window view and the curtains are a bit dusty. We need to pull it to close at night for privacy. Too many furniture in the room so it make the space looks tight. Also not enough lighting for the room. It's a bit too dark in certain corners.

Staff are helpful whenever we have requests. Location is convenient to many eateries. On day 1, we found 1 lampstand malfunction. A staff came and tried to help though he wasn't the technical staff. He found out the bulb was missing and went back to store to look for one though it's quite late at night. He came back with a bulb within half an hour. We were impressed with his dedication and helpfulness to sort out the lighting issue.

Stayed in April 2024

The room was very clean and the view was spectacular. The shower was excellent and I felt very comfortable with evertyhing about my stay. The rooftop bar was absolutely beautiful and i watched the superbowl from there. The staff was wonderful also loved the location with little italy and chinatown right at the doorstep. Also there is a close subway. I recommend this hotel to highly you will not be dissapointed john k boston

Stayed in March 2024

NEGATIVE - additional fee on top of booking.com price - breakfast included, but only for 2/4 guests - one-way plates and cutlery in breakfast area

POSITIVE - location - room

Stayed in March 2024

At checkout, there was an additional undisclosed "DAILY facility" fee of $17.43 a day. I was told by the front desk that fee was "Added by the manager after the date you booked." No answer for why I wasn't informed in advance. As for the continental breakfast (you pay for it as part of the FACILITY fee (SO many extra fees and taxes...) It only applies to 2 guests, so we had to pay about $10 a day extra for our kid, even though we booked for 3. Our total ended up being $130 more that quoted by booking.com. Felt like a bait and switch. The shower had only a half wall with no door (too small for that business!) Water sprayed all over the place including the toilet paper rolls. Only one hook for towels, of which there were exactly 2 bath towels, 2 hand towels and 2 washcloths. Again, we booked for a family of 3. The sink faucet wasn't meant for that style sink, it comes out fast and travels far! Water, water everywhere! There was no closet space to put suitcases... so into the weird office space they went! It was odd but fine.

Small hotel. Clean, nicely appointed if not a bit oddly laid out (Queen suite: had a weird little office nook up against the floor to ceiling windows.) Nice staff, good location, walk to Little Italy & near subways. Bed & sofa bed both very comfy. Free bottled water. Lots of hot water for showering and good shower head. Mini fridge. They allowed a one hour late check out and they held our luggage on the last day. Continental breakfast was fine... but read the small print! (And if you are Gluten Free, get ready to eat a lot of hard boiled eggs, yogurt and Cheerios!) It had some quirks but we liked this place a lot... too bad there were hidden charges after booking with booking.com.

Stayed in March 2024

The restaurant downstairs was great!

Stayed in February 2024

The service was excellant and the staff was very helpful. I had a wonderful stay at this hotel. The view from the room was the best view i have seen in New York , and i have stayed at many hotels. The rooftop bar was sensational, and i would recommend this hotel to anyone. The staff was exceptional.

Stayed in February 2024

the pipe burst in our room the 2nd night and we had to switch rooms. there was lots of cracks in the ceilings as well. ice didnt work on our level and we didnt really get any towels or maintenance during our stay.

Stayed in March 2024

It was a little dated. Shower didn't have much power

Location and view. Very comfortable bed and house keeping every day. Had a fridge, hairdryer and tea and coffee maker. Beer Garden bar on ground level was excellent as was the roof top bar

Stayed in February 2024

The location is perfect, many places to eat speacially bubble tea places, hotel is clean and the room was comfortable

Stayed in February 2024

I wish we could have stayed one more night here :( The in house ramen restaurant could have been a bit more. It was highly cramped and the bartender messed up our order. I didn't say anything at that point because he looked really busy as he was not only the bar tender, but we was also the waiter and cashier.

The room was very spacious! I felt like we were staying in a suite. The hotel is conveniently located near public transportation and I highly recommend this place if you are visiting Chinatown. I would return once again.

Stayed in December 2023

Anyone can access the floors without a key card. Not possible to reserve cribs ahead of time. No flexibility for late checkout.

Convenient location and friendly staff. Clean rooms and good views of the city.

Stayed in December 2023

For the prize, it definitely could have been more clean

Location

Stayed in December 2023

They could do with a separate kettle rather than a coffee machine. We finally got it sussed on our last night as to stop it overflowing. The lighting in the room was too dim also, a main light would be good. The frosted window in the bathroom was a bit weird, they would be better off not having it.

The staff were super helpful, we had an issue with our fridge and got it sorted ASAP for us. Location was fantastic. Wouldn't hesitate staying again.

Stayed in January 2024

The water wasn’t very hot in the shower

Easy check-in and comfy beds

Stayed in December 2023

Only two towels total. Sheets were dirty

Location, view, staff

Stayed in December 2023

No complaints

All around solid option in a prime location, the staff in particular are 10/10.

Stayed in December 2023

AC didn’t work, so I called the front desk. After some back and forth they told me they cut the AC off until next season! This is the first week of November. Completely unacceptable, especially for $430 a night.

Nice and clean. Felt safe.

Stayed in November 2023

too far from the subway station, no nice rest in the area. need to walk 10 or 15 minutes to find something to eat, unless you like chinesse food

excelent service, nice big rooms, very clean

Stayed in November 2023

Room was slightly more than half size to what is written in Booking. This is a returning problem. by now I have zero belief in the room size data Booking has on its site. Not everyday the room was cleaned and notice about that came late.

Checking in worked well even though i came the next morning due to flight delay. Room was clean and bed was good.

Stayed in November 2023

Couldn't turn AC on.

Room size and setup.

Stayed in October 2023

Aircon wasn't the best. Old system didn't seem to work very well. Room got stuffy but opening the window helped.

Room was on the small side but the large windows and city view was great.. Bed and pillows were very comfy. The window did open slightly which was good for letting fresh air in.

Stayed in October 2023

Bathrooms were not the best , but worked fine not a fan of glass walls .

Location, and parking were very easy . Plenty of options for walking around and site seeing

Stayed in November 2023

Nothing in particular. Nothing special as a hotel but good place to stay.

The view from 9th floor.. Small but nice.

Stayed in October 2023

Old and dated.

Clean

Stayed in October 2023