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While we were travelling to Sarajevo, I received a phone call from the Hotel Hercegovina, where I had made a reservation, informing me that due to problems with the heating system, our reservation had been moved to the Hotel Austria & Bosna, part of the same group and of a higher category (****). An excellent stay, thanks also to the good restaurant and free parking in the garage. Superb breakfast, very varied and high-quality food. I highly recommend the Hotel Austria & Bosna.

A true five star experience. Excellent spa, pleasant staff, underground parking garage, restaurant with a fantastic view and versatile food(at least for breakfast).

the garden and room so so calm

I was received by Nadim at reception who was extremely polite and welcoming. He very kindly sorted secure parking and breakfast for me over at Hotel Austria, a five star hotel which I very much appreciated. Also I was very pleased with the room I had at Crystal - yes it could perhaps do with a repaint in places but it was clean throughout and the bed made with nice crisp white sheets and very comfortable. Also only 11 minutes drive to Sarajevo Airport so ideally placed. The hotel is situated in a very nice parkland with trees all around creating shade and coolness on very hot days, the location at night is also nice and quiet and very peaceful. I do think some of the reviews I've read about this hotel are perhaps unfair. I had a pleasant stay here and experience!! I wouldn't hesitate to stay at Hotel Crystal. Thank you again Nadim for making me feel so welcome.

We were celebrating our anniversary and the staff was very kind to us, they upgraded our room for free😌

The SPA was wonderful and you get offered a lot in general in this Hotel especially for the price they ask. Maybe a 5 star Hotel in some other country of the world would be even more comfortable... but again if you consider what it costs I think what it offers is really top! The Hotel is close to the Tramway that brings you right to the centre of Sarajevo, which is very beautiful with a special mix of cultures, religions and friendly people. Rich breakfast, rooms are big with a nice bathroom. We loved it! A good restaurant close and in walking distance: The Midtown!

Everything was perfect, especially recepcion.

Amazing stuff, extremely helpfull. Very close to airport, clean.

Clean roomy apartments, good location, and amazing food in hotel and close by

Dear Team, I would like to sincerely thank you for the wonderful stay and the excellent service. I was very satisfied with everything during my visit. The staff was friendly, professional, and always willing to help. The hotel was clean, comfortable, and very welcoming. Thank you for making my stay so pleasant. I truly appreciate your hospitality and I would gladly recommend your hotel to others. Best regards,

Exceptional room...pleasant hotel staff

The staff was helpful and amazing. Location is great.

A modern, clean hotel with polite staff.

Everything is great and you will not find a better hotell

amazing stay amazing staff very clean qnd luxe hotel and wide rooms everything great

Everything, very friendly staff

The staff was incredibly friendly and welcoming. The room itself was clean and nicely furnished, the bed was comfortable and very nice to sleep in. My room had everything I would need, and I felt super comfortable staying there. I was worried that it would be noisy at night, but I didn't have any issue with noise - the window was soundproof enough that I didn't hear anything from outside.

Gospodin koji je radio nocnu smjenu je bio veoma prijatan,kahva je bila super i odvezao nas je ma aerodrom Svaka mu cast.

New hotel, with breakfast. Rooms spacious and modern. Bakery, restaurants nearby. Safe parking.

The hotel’s location is excellent. The breakfast in the morning was very good. The reception staff, especially during check-in and check-out, were extremely friendly and helpful. It’s a hotel I can recommend to anyone visiting Sarajevo.