Search hotels in Brackendale

We had booked this as an overnight stop on our way from Vancouver Island to Whistler. The ferry was delayed for over 2hours which ment we wouldnt be arriving at the hotel until 1pm the in morning. We messaged the hotel through booking.com app as we were concerned we would have missed checkin. They communicated back to us really quickly to assure us it wouldnt be a problem. On arrival we were warmly greated and issued our room promptly. The room was huge(large communal area with sofa and chairs, work desk, coffee table, balconey and super king bed, separate double bedroom and bathroom) and fully equiped, Tvs, Microwave, fridge, coffee machine and all the toiletries and towels needed. However the room was boiling hot. We tried to no avail switch on the aircon but it just wouldn't turn on. A quick call to the reception and someone was at the door in minutes..... they too couldnt get the aircon to work and so said they would change our room. Not Ideal at what was now 1.30am, but again within 10 minutes the on call staff were back to our door and showed us to our new room which was even larger than the first(in a similar layout) with working airconditioning. We all slept really well that night and although there was the mishap it was delt with quickly to which we have no complains and only praise for it being resolved so efficiently to ensure we enjoyed our stay.

Favourite hotel of our trip! Breakfast buffet was great, rooms were super spacious and kids loved the pool!

The location, cleanliness of the room and washroom, staff are very accommodating

Super accessible, lots of parking, super easy and friendly check in. Contactless checkout. Excellent for the value. Great view of the mountains and the new buildings around.

Great mountain view, central location, stylish rooms, beauty products smelled very nice, very clean, comfy bed, fuffy towels, good sustainability idea: black make-up remover towel