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First I would like to thank the kindest staff for their generosity, the place is overwhelming and great we have a great view really we have enjoyed it.

The host was very kind and friendly, and the property was clean and well-prepared.

Room, staff, location, spa area

Location of the hotel was perfect, facilities are great.

I couldn’t be happier with my stay at Stefanova’s lovely family business. I can’t speak highly enough of the rooms, staff, location and food. The hotel is genuinely beautiful inside and out, light and modern and everything has been thought through in detail, down to the beautiful flowers on the breakfast tables. The team works tirelessly and it really shows. The breakfast and lunchbox were exceptional. The location is fantastic for hiking and being close to the train and bus station makes getting around very easy. At the same time, the hotel feels like a peaceful oasis away from the shops and restaurants. The spa was also fantastic - clean, rather extensive, easy to access and exactly what you need after a long day outside. I also want to give a special mention to the staff. When there was an issue with my room upon arrival, the young woman at reception immediately understood the problem and handled it with such kindness and professionalism. She resolved everything quickly and on par with international standards and made the rest of my five-night stay delightful. I was genuinely sad to hear that some previous guests had been unkind to the staff, particularly given the language barrier. I also really enjoyed the privacy of the room. Not having housekeeping coming around in the morning made the whole experience feel more private and relaxed. One thing I particularly noticed during my stay was how demanding some guests could be towards the staff, especially the lady working at breakfast. At times I found the way she was spoken to quite uncomfortable to watch. Of course, as paying guests we should expect good service, but basic respect should go both ways, particularly when there is a language barrier. The kindness and patience of the staff deserve to be recognised. Keep up the lovely work!

Everything was perfect: the room, staff, location. Parking near the hotel was very comfortable.

Amazing place with breathtaking mountain views, peace and nature. The rooms are neat, cozy, clean, with all amenities. The staff is very helpful, kind and always ready to help. Breakfast and dinner were delicious, varied and filling. I also really liked the SPA area, 3 saunas, swimming pool and jacuzzi - a great place to relax after a day in the mountains. I recommend this place to everyone looking for a vacation in the mountains!

The hotel was amazing so nice food pool area restaurant all fabulous

Spa, restaurant and breakfast in the morning with great selection of jams, local cheeses and diverse juice flavors. Moreover, Maria the receptionist was fabulous.

Excellent location, close to the town, as well as mountain trails. Very delicious breakfast. The room has everything you could need and is spotless clean. The temperature inside was very pleasantly warm.

The truth is, the most beautiful things you'll find in this place are two: the kindness of the staff there… and the beautiful view overlooking the mountains.

Its a great location, the restaurant and breakfast food that we had was delicious, especially when for included breakfast we could order hot food as-well! The staff was great and gave us all the information that we needed. The coziness of this hotel is 10/10.

Very nice hotel, delicious breakfast and wellness.

Beautiful place, a lot activity around.Restaurant food was great, recommend 100%.

My family stayed at this hotel, there where the staff's warm hospitality and efficient service, also tasty breakfast and parking spot. With its prime location close to key attractions (about 15 min walk) and convenient transportation, I highly recommend this hotel and look forward to returning soon!

Everything was great - room, breakfast, wellness area ... kind of expected level from a 5* hotel.

The location is a dream, bang in the center of krupowski street and close to good parks and public transport. The appearance will seem a bit dodgy but it’s great value for money.

Great location, very friendly and accommodating staff. Fantastic breakfast.

Superb! Great location super Hotel

Absolutely perfect! We asked for late check out, all good, we got pool access, and then ski ticket discount too! There’s a shuttle to town and to the train/bus station too . Perfect!

Very nice cosy clean room, friendly staff.

The accommodation is a three-minute walk from Krupowki Street, a highly equipped, comfortable hotel. The underground garages are very good, the restaurants and the breakfast are excellent! I recommend it to everyone, you won't be disappointed!

We liked everything. Breakfast was delicious and SPA zone after hiking perfect.