Stays Flights Flight + Hotel Car Rentals Attractions Airport Taxis

We’re here to help

Government travel restrictions and advisories

Be sure to check for travel restrictions before booking and traveling to an accommodation. Touristic travel might not be allowed, as travel may only be permitted for certain purposes. To help you on your way, we included publicly available links to government websites for several countries around the world. However, not all countries are covered below. A country's absence from the overview does not mean it hasn't set any travel restrictions. We recommend searching for info on any country you're planning to visit. We are not responsible for the content of the public (government) websites linked below. Government responses continue to evolve, so check back for updates often and count on your national and local authorities for the most current info.

Booking conditions

For bookings made on or after April 6, 2020, consider the risk of the coronavirus (COVID-19) and its associated government measures. If you don’t book a flexible rate, you may not be entitled to a refund. Your cancellation request will be handled by the property based on your selected policy and consumer law, where applicable. During times of uncertainty, we recommend booking an option with free cancellation. If your plans change, you can cancel free of charge until free cancellation expires. accommodations

How can I get help with an existing reservation on

We understand you may want to change your plans due to the coronavirus (COVID-19) and its health implications. For further support, sign in to your account and visit our Customer Service Help Center.

How do I cancel my booking in this situation?

For the best support, sign in to your account. If you don't have one, you can use your booking confirmation number and PIN to sign in on a desktop or laptop.

  • If your booking is no longer free to cancel or non-refundable, you may incur a cancellation fee. Properties can also choose to change reservation dates at no extra cost, so contact the property to see if this is possible.
  • If your reservation was affected by coronavirus-related events (e.g. border closures or travel limitations placed by local authorities), but is no longer free to cancel or non-refundable, sign in and check your options for managing your reservation.

What is the cancellation policy related to the coronavirus?

You might be able to cancel due to the circumstances related to the coronavirus. However, it depends on several factors, including your destination, the date you made your booking, country of origin, arrival date, and reason for traveling.

  • If your cancellation falls under this category, the property has to provide a refund, offer a free date change, or credit you for a future stay.
  • Sign in and select the relevant booking to see your options.

Why doesn't the coronavirus impact the general policy for

Cancellation due to the coronavirus depends on several factors, including where you're traveling to, your country of origin, arrival date, and reason for traveling.

Individual reservation policies are set by the property you booked. As a result, it wouldn't be appropriate to make a universal change to our policy.

Can I move my booking to a future date?

Moving your booking to a future date depends on the reservation's policies. Sign in using either your account or confirmation number and PIN, select the booking you want to change, and you’ll see what options are available.

You can also contact the property to ask for a date change.

Will I get charged additionally if I move my reservation to a future date?

If you change your dates and the property has availability, there may be a difference in price (higher or lower), which could be due to the season or different rates for weekdays versus weekends.

If rates are higher, you'll have to pay the difference between the original price and the one for your new dates. If they're lower, the price difference will be reflected in your booking.

How do I cancel or postpone a reservation I made through AGODA?

If you made a reservation via our sister company Agoda, you should refer to their site and apps for advice on making changes.

Visit Agoda for more info.

Can I give my reservation to someone else?

Contact the property directly if you want to transfer your reservation to someone else.

Each property has its own policies for this type of change to a reservation and can best inform you about them. attractions

How can I get help with an existing reservation on

We understand you may want to change your plans due to the coronavirus (COVID-19) and its health implications. For further support, sign in to your account and visit our Customer Service Help Center.

What should I do about my upcoming tickets for an attraction?

First check if your visit is still possible. Check the attraction provider’s and local authorities’ websites for info on current restrictions.

If your visit is no longer possible, you can cancel your attraction booking here. For any other questions, contact our customer service team. car rental

Can I cancel or change my upcoming rental car reservation?

You can change your booking anytime

If you already made a booking, you’re free to change the time and/or place.

  • You can go later – postpone your rental.
  • You can go somewhere else – choose a car in a different destination.

Whatever you decide, you can change your booking online, via live chat, or on the phone.

You won’t pay any admin fees for changing your booking, though it may affect the rental price.

You can cancel your booking

If you don't want your rental car anymore...

The vast majority of car rental bookings come with free cancellation as standard.

  • If you cancel at least 48 hours before the scheduled pick-up time, you’ll get a full refund.
  • If you cancel less than 48 hours before the scheduled pick-up time, you'll have to pay a cancellation fee. See your rental terms for details.

If you paid a booking deposit or booked from Dollar/Thrifty, the rules are a bit different. See your rental terms for details.

To see your rental terms, access your booking, enter your email address and car reservation number, then scroll down and click the rental company’s "Terms and Conditions." You’ll find the cancellation policy under "Important Info."

Of course, if you booked a car somewhere your government advises against visiting, or you’re in an area that you’re not allowed to leave, you’ll get a full refund (including any booking deposit you may have paid) if you cancel anytime before your scheduled pick-up time.

You can cancel via live chat or on the phone.

If you're rethinking your travel due to coronavirus, remember you can change the timing or location of your car rental for free.