Family hotels and homes in Shangri-La

We had the most wonderful experience at Timeless Inn, and a huge part of it was thanks to the incredible hosts, Rose and her husband. From the moment we arrived, they treated us not just as guests, but like old friends. As it was our first time in Shangri-La, Rose’s tips and advice were incredibly helpful. She gave us detailed guidance on what to see and do around town, local restaurant recommendations, and even how to get to each place. Her insights really helped us make the most of our stay. She also helped us call for Didi rides and even woke up as early as 6am to accompany us outside and make sure everything went smoothly. Every morning, she prepared a delicious breakfast at our preferred time, always served with a smile and friendly conversation. She shared lovely stories about Shangri-La — what it was like in the old days versus now — which added so much depth to our experience. Her husband kindly picked us up from the airport and was equally warm and welcoming. He also offers transportation and guiding services to out of town attractions, which is a great option for anyone wanting a more convenient and insightful visit. On our last day, Rose recommended we go to Balagezhong instead of Shika Mountain — and it turned out to be the highlight of our trip! The inn itself has a cozy, homely feel. Rose even upgraded our room to the second floor with a beautiful view. Though the stairs are a bit steep, she insisted on helping us carry our large luggage. The location is excellent — right inside the Ancient Town, just steps from shops, restaurants, the Giant Prayer Wheel, and the central plaza where you can enjoy Tibetan dancing every evening. Being on the edge of the old town also made it super convenient for catching a Didi — only a 1–2 minute walk, so no need to haul luggage through narrow streets. We left Shangri-La with full hearts and unforgettable memories, thanks to Rose and her husband. If you're visiting Shangri-La, staying at Timeless Inn is a...

staff very friendly and helpful

Location

Incredible service, extremely reliable and amazing driver. Could not recommend highly enough, especially for a solo traveler or friends traveling. Great space.

Great location. Very friendly and helpful host. Comfortable modern room with wifi. Highly recommended.

Very nice staff. Everybody was extremely helpful.

Great hospitality from the owners. They offer free pick up and drop off at train station service. They were always reachable and helpful. We wanted to do some tours and they helped us arrange 2 tours, with a very good price. The hotel room is spacious with beautiful traditional Tibetan like decors. The bed was huge and comfortable, and the surroundings were quiet. Outstanding location as it is like 5 mins walk from the old town. We could easily access different attractions. Totally recommend if you want to have a real experience of Shangri-la and Tibetan culture.