You can cancel for free until 12:00 AM on the day of arrival. If you cancel after 12:00 AM on the day of arrival, the cancellation fee will be the cost of the first night. If you don't show up, the no-show fee will be the same as the cancellation fee.
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About this property
Set in the heart of business and shopping district of Surabaya, JW Marriott Hotel Surabaya offer a luxurious 5-star accommodations, with exquisite European décor, outdoor pool and a fitness center. The hotel provides 24-hour room service and free on-site parking.
Fitted with floor-to-ceiling windows overlooking the city, all air-conditioned rooms come with flat-screen cable TVs and a safety deposit box. A mini-bar, tea/coffee maker and free bottled water are provided. Private bathrooms include separate marble bath and shower facilities.
The hotel offers 24-hour car rental and a business center. Massage services are available at JW Marriott Health Club, which also features a well equipped fitness center.
Guests can enjoy a wide range of international dishes at The Pavilion International Restaurant, Tang Palace Chinese Restaurant, Imari Japanese Restaurant and Uppercut Steakhouse. SBCO (Surabaya Baking Company) offers a selection of sweet and savory delights.
JW Marriott Hotel Surabaya is a 5-minute walk from Tunjungan Plaza shopping mall and a 45-minute drive from Juanda International Airport.
Couples in particular like the location – they rated it 9.2 for a two-person trip.
Want a great night's sleep? This hotel was highly-rated for its very comfy beds.
Top pick by families with children
Breakfast Info
Buffet, Breakfast to go
Rooms with:
Pool with a view
City view
Free private parking available at the hotel
Loyal Customers
There are more repeat guests here than most other properties.
Availability
Prices converted to USD
!
Select one or more options you want to book
Guest reviews
Categories:
Staff
9.4
Facilities
9.0
Cleanliness
9.3
Comfort
9.2
Value for money
8.8
Location
9.3
Free Wifi
9.1
High score for Surabaya
Select topics to read reviews:
Guests who stayed here loved
S
Sakinah
Indonesia
“Breakfast was amazing, the service was excellent, and even though it’s one of the oldest properties, it’s very well-maintained. I’d be happy to stay here again next time.”
P
Praew
Thailand
“Everything was great. The room clean and staff are really friendly and nice!”
C
Christmas
United States
“Breakfast was excellent, huge the variety. The staff very attentive.”
Paul
United States
“Super friendly staff, always smiling and happy to see you. The buffet dinner was outstanding too.”
Tatang
Indonesia
“All about JW Marriot was perfect, excellent. All Staff were helpful and always smile.
Will stay here for sure with whole family.”
H
Hendra
United States
“Great location. Friendly staff. Clean rooms. Pool was fantastic. Ima, the massage therapist, was fantastic.”
N
Nicole
United States
“This hotel was our best stay in Indonesia. Lidia and Asat made our stay memorable. Incredible breakfast and property”
Mae
Philippines
“Chef Endra is the best! Excellent introduction to Surabaya and local cuisine. The entire staff is so attentive and intuitive to our needs even before we ask for assistance.”
H
Ho
Indonesia
“It was clean, and located in a very convenient location.
Great and fast service from the staff. The bellboys, security, receptionist, concierge, and housekeeping were all very friendly and warm.
I would like to give thanks to Agim from...”
D
Dewijayati
Indonesia
“Location, breakfast, very friendly staff, clean hotel, have smoking rooms. I enjoy hanging out in the swimming pool area with a beautiful garden. The spa center is great, skilled therapists. The bar and executive lounges are great.”
Hotel area info
Restaurants
4 Restaurants On Site
Pavilion Restaurant
Cuisine
Indonesian • Pizza • Sushi • International
Open for
Breakfast • Lunch • Dinner
Ambience
Family-friendly • Modern
Tang Palace Chinese Restaurant
Cuisine
Chinese • Asian
Ambience
Family-friendly • Modern
Uppercut Steakhouse
Cuisine
French
Ambience
Modern • Romantic
Imari Japanese Restaurant
Cuisine
Japanese
Ambience
Family-friendly • Traditional • Modern • Romantic
House rules
JW Marriott Hotel Surabaya takes special requests – add in the next step!
Check-in
From 2:00 PM
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Check what conditions apply to each option when making your selection.
Children & Beds
Child policies
Children of all ages are welcome.
Children 5 and above will be charged as adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
0 - 2 years
Crib upon request
Free
Adult (18+ years)
Extra bed upon request
Rp 605,000 per person, per night
Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.
The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.
All cribs and extra beds are subject to availability.
No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 9 rooms, different policies and additional fees may apply.
Accepted payment methods
Cash
FAQs about JW Marriott Hotel Surabaya
Guests staying at JW Marriott Hotel Surabaya can enjoy a highly-rated breakfast during their stay (guest review score: 8.4).
Breakfast option(s) include:
Buffet
Breakfast to go
Yes, this hotel has a pool. See details about the pool and other facilities on this page.
Room options at JW Marriott Hotel Surabaya include:
Double
Suite
Twin
Apartment
Check-in at JW Marriott Hotel Surabaya is from 14:00, and check-out is until 12:00.
The prices at JW Marriott Hotel Surabaya may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.
JW Marriott Hotel Surabaya has 4 restaurants:
Pavilion Restaurant
Uppercut Steakhouse
Imari Japanese Restaurant
Tang Palace Chinese Restaurant
JW Marriott Hotel Surabaya offers the following activities/services (charges may apply):
Fitness center
Hot tub/Jacuzzi
Sauna
Massage
Evening entertainment
Kids' club
Spa facilities
Aerobics
Nightclub/DJ
Live music/Performance
Spa/Wellness packages
Swimming pool
Fitness classes
Locker rooms
Steam room
Yoga classes
Fitness
JW Marriott Hotel Surabaya is 2.2 mi from the center of Surabaya.
Yes, there's a hot tub. You can find out more about this and the other facilities at JW Marriott Hotel Surabaya on this page.
Yes, JW Marriott Hotel Surabaya is popular with guests booking family stays.
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