Experience world-class service at Tensui Saryo

Some guest rooms come with a private open-air hot springs bath, where guests can relax while enjoying the view of Hakone's mountains. Each air-conditioned room is fitted with a LCD TV, safety box and refrigerator. slippers and free toiletries are provided by the accommodation. The on-site restaurant serves traditional Japanese cuisine with fresh seasonal ingredients. Hakone Gora Park is 500 metres from Tensui Saryo, while Hakone Open-Air Museum is 900 metres away. The nearest airport is Tokyo Haneda International Airport, 74 km from the property.

Couples particularly like the location — they rated it 8.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Relo Hotels&Resorts
Hotel chain/brand

Property highlights

Top location: Highly rated by recent guests (8.8)

Open-air bath, ​Public Bath, ​Hot spring bath


Availability

Select dates to see this property's availability and prices

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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.1
Facilities
8.9
Cleanliness
9.0
Comfort
9.0
Value for money
7.9
Location
8.8
Free WiFi
8.8
Select topics to read reviews:

See what guests loved the most:

  • Henry
    United States United States
    Great location just 3 minutes walk from the train station. Spacious beautiful room and nice private outdoor Onsen with prior reservations.Superb paid breakfast and welcome drinks at check in .
  • Stephen
    Australia Australia
    Great location, very comfortable and peaceful rooms, excellent service, beautiful private and public onsen
  • Ivan
    Canada Canada
    One of the best hotels we've ever stayed at. Only a few minutes walk from the train station, make sure to use the short cut tunnel. Great customer service. Rooms are huge. We had an onsen on the deck with good views. Mini bar free to use. ...

Property surroundings

Facilities of Tensui Saryo
Great facilities! Review score, 8.9

Most popular facilities
  • Non-smoking rooms
  • Hot spring bath
  • Free WiFi
  • Tea/coffee maker in all rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bidet
  • Slippers
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linen
Kitchen
  • Coffee machine
  • Electric kettle
  • Refrigerator
Media & Technology
  • Flat-screen TV
  • TV
Food & Drink
  • Kid meals
    Additional charge
  • Bar
  • Tea/Coffee maker
Internet
WiFi is available in some rooms and is free of charge.
Parking
No parking available.
Services
  • Daily housekeeping
  • Vending machine (drinks)
  • Luggage storage
Reception services
  • Invoice provided
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key access
  • Safety deposit box
General
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Heating
  • Lift
  • Non-smoking rooms
Wellness
  • Full body massage
  • Head massage
  • Foot massage
  • Neck massage
  • Back massage
  • Foot bath
  • Body treatments
  • Facial treatments
  • Beauty Services
  • Public Bath
  • Open-air bath
  • Hot spring bath
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Sauna
Languages spoken
  • English
  • Japanese

House rules

Tensui Saryo takes special requests - add in the next step!

Check-in

From 15:00 to 22:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

From 06:00 to 10:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Curfew

Entry to the property will be closed between the hours of 22:00 and 06:00

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction

There is no age requirement for check-in

Groups

When booking more than 3 rooms, different policies and additional supplements may apply.

Mastercard Visa UnionPay credit card NICOS Discover JCB Diners Club American Express Cash is not accepted Tensui Saryo accepts these cards and reserves the right to temporarily hold an amount prior to arrival.


Smoking

Smoking is not allowed.

Parties

Parties/events are not allowed

Quiet hours

Guests must be quiet between 22:00 and 09:00.

Pets

Pets are not allowed.

The fine print
Need-to-know information for guests at this property

Guests with dinner-inclusive plans must check in by 18:00 to eat dinner at this property. Guests who check in after this time may not be served dinner, your booking may be cancelled, and no refund will be given.

Please inform the property 3 days in advance if guests have any food allergies or dietary needs. Certain requests are subject to availability and additional charges may apply. Please contact the property for more details.

Guests without a meal plan who want to eat breakfast at the property must make a reservation by 16:00 the day of for dinner, and 21:00 the day of for breakfast next day.

Please be advised that there is no restaurant around the property. Please book a meal-inclusive plan if you wish to eat at the property.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Tensui Saryo in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

An accommodation tax per person per night is not included in the price and needs to be paid at the property.

This property will not accommodate hen, stag or similar parties.

Quiet hours are between 22:00:00 and 09:00:00.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.

Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.

FAQs about Tensui Saryo

  • Room options at Tensui Saryo include:

    • Quadruple
    • Twin
    • Double
    • Triple

  • The prices at Tensui Saryo may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Yes, there is a hot tub. You can find out more about this and the other facilities at Tensui Saryo on this page.

  • Check-in at Tensui Saryo is from 15:00, and check-out is until 10:00.

  • Tensui Saryo is 3.1 miles from the centre of Hakone. All distances are measured in straight lines. Actual travel distances may vary.

  • Tensui Saryo offers the following activities / services (charges may apply):

    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Body treatments
    • Open-air bath
    • Foot massage
    • Hot spring bath
    • Back massage
    • Beauty Services
    • Full body massage
    • Public Bath
    • Foot bath
    • Facial treatments
    • Head massage
    • Neck massage