Name: The Ritz-Carlton, Macau
Address: Galaxy Macau, Cotai, Macau, Macau, Galaxy Macau, Cotai, Macau
Price range: Prices for upcoming dates start at $446 per night (We Price Match)
Rating: 9.5

Info & prices
Facilities
House Rules
The Fine Print
Guest Reviews (137)

Hotel The Ritz-Carlton, Macau

Airport shuttle. Airport shuttle available at no extra charge. You can request this in the next step.

Galaxy Macau, Cotai, Macau, Macau –

Lock in a great price for The Ritz-Carlton, Macau – rated 9.5 by recent guests!

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Outstanding standards of suites luxury standards and the staff services. Experienced in various suites staying experiences Ritz Carlton Macau offered the most 5 star+ experience to us amongst the others that the staff services must take account for the contribution to the total guest experiences. There is a subtle refinement between "excellent services" and "always endeavouring their best" and the staff from Ritz-Carlton Macau achieved the latter.

Family, Hong Kong

Both the staffs and the Management officers were very helpful, courteous, caring and informative.

Oi, Hong Kong

Best hospitality and extreme luxury experience ever We had a premier room.. you heve to see before to believe it.. just woooow

Peter, Belgium

The room is really comfortable and the staff always willing to help

Thomas, Hong Kong

Very few hotel makes you TRULY feels welcomed. Makes you TRULY feels that they care about you and your needs. Ritz Carlton Macau can. As a repeated customer, from the moment that I steps into the lobby, the moment Ritz Carlton's signature fragrance hits my nostril, to seeing the smiles of the staffs and all the familiar faces that call you by name... it just feels like coming HOME. It's like returning home after a long journey. That sense of "belonging" is so overwhelming that you can't help but feel happy and put a big smile on your face. Sure, it cost more than most hotels in Macau, but believe me, there is just no place like it~

Tze, Hong Kong

Very outstanding service, over delivery which gave me and my kids lots of surprises. All the hotel staff I met are very friendly, helpful and professional. They provided help without I asking for, eg offer to take pics for my family when the staff see us holding the phone, prepare the high hair for baby when saw that a baby with us! Very considerate staff!

Katie, Hong Kong

Well designed properly, cozy and comfortable. Very exclusive feels!

Ivan, Malaysia

Hardware is exceptional, as expected from Ritz Carlton

Kai, Macau

My best stay at any hotel ever. Everything was perfect, from first day to last. Comfort, kindness, level of service. Superb. Special thanks to Coco bartender, who showed his world class skills and level of professionalism. I was alone, but never lonley. Also big thanks to Emy from spa, relieving me from my back pain till last second profesionally, although she was leaving for holidays and had a plain to catch. Thanks to all Ladies and Gentlemen making my holiday in Macao unforgettable, treating me not as a guest, but as a friend.

Tomislav, Croatia

The staff are professional , friendly and so helpful. All staff addressed us by name and could not do enough to make our stay so welcoming . The suites are serviced beautifully and are bright and very spacious . The club lounge is a friendly and welcoming place which offers delicious food and comfort .

Martin, Jersey

9.6

Staff
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Highly rated for:
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Highly rated for:
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Highly rated for:
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Highly rated for:
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Highly rated for:
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Great breakfast
Highly rated for:
Very clean bathrooms
Highly rated for:
Room sizes
Highly rated for:
Very clean bathrooms
Highly rated for:
Room sizes
Highly rated for:
Room sizes

What guests loved the most:
“Outstanding standards of suites luxury standards and the staff services. ”

Family Hong Kong
“Both the staffs and the Management officers were very helpful, courteous, caring and informative.”

Oi Hong Kong
“Best hospitality and extreme luxury experience ever We had a premier room.. you heve to see before to believe it.. just woooow”

Peter Belgium
“The room is really comfortable and the staff always willing to help”

Thomas Hong Kong
“Very few hotel makes you TRULY feels welcomed. Makes you TRULY feels that they care about you and your needs. Ritz Carlton Macau can. ”

Tze Hong Kong
“Very outstanding service, over delivery which gave me and my kids lots of surprises. All the hotel staff I met are very friendly, helpful and professional. ”

Katie Hong Kong
“Well designed properly, cozy and comfortable. Very exclusive feels!”

Ivan Malaysia
“Hardware is exceptional, as expected from Ritz Carlton”

Kai Macau
“My best stay at any hotel ever. Everything was perfect, from first day to last. Comfort, kindness, level of service. Superb. ”

Tomislav Croatia
“The staff are professional , friendly and so helpful. All staff addressed us by name and could not do enough to make our stay so welcoming . ”

Martin Jersey

Get the celebrity treatment with world-class service at The Ritz-Carlton, Macau

Set within Cotai’s Galaxy Macau™ integrated resort, The Ritz-Carlton, Macau is a hotel offering upscale experience for travelers. Outdoor pool, on-site water sport facilities and business center are featured.

The Ritz-Carlton, Macau enjoys great location with a 12 minutes' walk and 2 minutes' drive from The Venetian Macau. Macau International Airport is a 5 minutes car journey away. As part of the integrated resort environment, The Ritz-Carlton, Macau enjoys access to the Grand Resort Deck with the Skytop Adventure Rapids waterpark, designer shopping at The Promenade, world-class entertainment and 3D Cineplex. Exploration beyond the hotel is easy; all attractions, including the UNESCO World Heritage Historic Center, are within 20 minutes.

Suite here offers a large picture window with a breathtaking view of the glittering city. Separate bedroom and living room are featured. There is also marble bathroom fitted, offering full-equipped bath facilities.

Guests are welcomed to indulge in a calming spa treatment, try out the state-of-the-art equipment at the fitness center, take a dip in the pool, or participate in water sports. The Business Center provides business amenities and service for those who want to catch up with their work. Free WiFi can be accessed throughout the property. Free parking is provided on site as well.

Exquisite Cantonese cuisine can be tried out at the on-site restaurant. The 51st floor restaurant highlights the skills of our extraordinary chefs and offers five private dining rooms. At The Ritz-Carlton Café, fresh seafood and a decadent afternoon pastry tradition pay homage to the authentic French brasserie, while The Ritz-Carlton Bar & Lounge transitions from a la carte breakfast and afternoon tea to evening tapas and cocktails.

This property also has one of the top-rated locations in Macau! Guests are happier about it compared to other properties in the area.

Couples in particular like the location – they rated it 9.2 for a two-person trip.

This property is also rated for the best value in Macau! Guests are getting more for their money when compared to other properties in this city.

We speak your language!

The Ritz-Carlton, Macau has been welcoming Booking.com guests since Apr 17, 2015
Hotel chain/brand: The Ritz-Carlton Company, L.L.C

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Most Popular Facilities

Free WiFi

Swimming pool

Family rooms

Airport shuttle (free)

Non-smoking rooms

Outdoor pool

Bar

Good for couples – they rated the facilities 9.7 for two-person stays.

Currency Exchange: Need local currency? This property has currency exchange on site.

Bookers love...

“ritz carlton”
3 related reviews

“excellent service”
3 related reviews

“staff services”
2 related reviews

Top Location: Highly rated by recent guests (9.3)

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Buffet

Free WiFi
Guests consistently rate the WiFi as excellent

Parking available at the hotel

Checkin day

Checkin month

Checkout day

Checkout month

Availability

When would you like to stay at The Ritz-Carlton, Macau?

Check-in Date

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Rooms

Adults

Children

Sleeps	Room Type
+ Max adults: 4 Max children: 2 (up to years of age)	Two Bedroom Carlton Suite 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Parking With 2 bedrooms and can accommodate up to 6 guests, this spacious and luxurious suite features air conditioning and a seating area with sofa. For guests' comfort, a flat-screen TV, coffee machine and dining table are provided. The private bathroom has shower facilities, marble bathtub, free toiletries and hairdryer. Room Facilities: • Tea/Coffee maker • Minibar • Shower • Bathtub • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Bathrobe • Refrigerator • Desk • Sitting area • Free toiletries • Toilet • Private Bathroom • Walk-in closet • Slippers • Cable channels • Bathtub or shower • Carpeted • Flat-screen TV • Sofa • Soundproof • View • Wake-up service • Alarm clock • Dining area • Electric kettle • Towels/Sheets (extra fee) • Wardrobe or closet • Bidet • Garden view • Pool view • Additional bathroom • Coffee machine • Towels • Linens • Dining table • Upper floors accessible by elevator • Clothes rack • Toilet paper • Sofa bed Free WiFi! Parking: Public parking is available on site (reservation is not needed) and charges may apply. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Premier Suite 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Parking Featuring an individual living room with sofa, this luxurious suite includes a king bed, flat-screen TV, mini-bar and coffee machine. The private bathroom has shower facilities, marble bathtub, free toiletries and hairdryer. Room Facilities: • Tea/Coffee maker • Minibar • Shower • Bathtub • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Bathrobe • Refrigerator • Desk • Sitting area • Free toiletries • Toilet • Private Bathroom • Walk-in closet • Slippers • Cable channels • Bathtub or shower • Carpeted • Flat-screen TV • Sofa • Soundproof • View • Wake-up service • Alarm clock • Dining area • Electric kettle • Towels/Sheets (extra fee) • Wardrobe or closet • Bidet • Garden view • Pool view • Additional bathroom • Coffee machine • Towels • Linens • Dining table • Upper floors accessible by elevator • Clothes rack • Toilet paper • Sofa bed Free WiFi! Parking: Public parking is available on site (reservation is not needed) and charges may apply. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Carlton Suite 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Parking Featuring an individual living room with sofa, this large suite includes a king bed, flat-screen TV, mini-bar and coffee machine. The private bathroom has shower facilities, marble bathtub, free toiletries and hairdryer. Room Facilities: • Tea/Coffee maker • Minibar • Shower • Bathtub • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Bathrobe • Refrigerator • Desk • Sitting area • Free toiletries • Toilet • Private Bathroom • Walk-in closet • Slippers • Cable channels • Bathtub or shower • Carpeted • Flat-screen TV • Sofa • Soundproof • View • Wake-up service • Alarm clock • Dining area • Electric kettle • Towels/Sheets (extra fee) • Wardrobe or closet • Bidet • Garden view • Pool view • Additional bathroom • Coffee machine • Towels • Linens • Dining table • Upper floors accessible by elevator • Clothes rack • Toilet paper • Sofa bed Free WiFi! Parking: Public parking is available on site (reservation is not needed) and charges may apply. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Carlton Club Suite with Club Lounge Access 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Parking Featuring an individual living room with sofa, this large suite includes a king bed, flat-screen TV, mini-bar and coffee machine. The private bathroom has shower facilities, marble bathtub, free toiletries and hairdryer. Guests are also entitled to the exclusive club lounge access. The Ritz-Carlton Club opens from Sunday to Saturday and service assistance is available from 07:00 to 22:30. The club lounge benefits include: - Exclusive in-room check-in - Limousine drop off service (subject to availability) - Complimentary 5 types of food served, including breakfast, light lunch, afternoon tea snacks, evening happy hour and late night sweets & beverages - Beverages (alcoholic and nonalcoholic) available during service hours. Room Facilities: • Tea/Coffee maker • Minibar • Shower • Bathtub • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Bathrobe • Refrigerator • Desk • Sitting area • Free toiletries • Toilet • Private Bathroom • Walk-in closet • Slippers • Cable channels • Bathtub or shower • Carpeted • Flat-screen TV • Sofa • Soundproof • View • Wake-up service • Alarm clock • Dining area • Electric kettle • Executive Lounge Access • Towels/Sheets (extra fee) • Wardrobe or closet • Bidet • Garden view • Pool view • Additional bathroom • Coffee machine • Towels • Linens • Dining table • Upper floors accessible by elevator • Clothes rack • Toilet paper • Sofa bed Free WiFi! Parking: Public parking is available on site (reservation is not needed) and charges may apply. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Premier Club Suite with Club Lounge Access 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Parking Featuring an individual living room with sofa, this luxurious suite includes a king bed, flat-screen TV, mini-bar and coffee machine. The private bathroom has shower facilities, marble bathtub, free toiletries and hairdryer. Guests are also entitled to the exclusive club lounge access. The Ritz-Carlton Club opens from Sunday to Saturday and service assistance is available from 07:00 to 22:30. The club lounge benefits include: - Exclusive in-room check-in - Limousine drop off service (subject to availability) - Complimentary 5 types of food served, including breakfast, light lunch, afternoon tea snacks, evening happy hour and late night sweets & beverages - Beverages (alcoholic and nonalcoholic) available during service hours. Room Facilities: • Tea/Coffee maker • Minibar • Shower • Bathtub • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Bathrobe • Refrigerator • Desk • Sitting area • Free toiletries • Toilet • Private Bathroom • Walk-in closet • Slippers • Cable channels • Bathtub or shower • Carpeted • Flat-screen TV • Sofa • Soundproof • View • Wake-up service • Alarm clock • Dining area • Electric kettle • Executive Lounge Access • Towels/Sheets (extra fee) • Wardrobe or closet • Bidet • Garden view • Pool view • Additional bathroom • Coffee machine • Towels • Linens • Dining table • Upper floors accessible by elevator • Clothes rack • Toilet paper • Sofa bed Free WiFi! Parking: Public parking is available on site (reservation is not needed) and charges may apply. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
× 6	Two Bedroom Carlton Club Suite(Club Lounge Access) 2 full beds and 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Parking With 2 bedrooms and can accommodate up to 6 guests, this spacious and luxurious suite features air conditioning and a seating area with sofa. For guests' comfort, a flat-screen TV, coffee machine and dining table are provided. The private bathroom has shower facilities, marble bathtub, free toiletries and hairdryer. Guests are also entitled to the exclusive club lounge access. The Ritz-Carlton Club opens from Sunday to Saturday and service assistance is available from 07:00 to 22:30. The club lounge benefits include: - Exclusive in-room check-in - Limousine drop off service (subject to availability) - Complimentary 5 types of food served, including breakfast, light lunch, afternoon tea snacks, evening happy hour and late night sweets & beverages - Beverages (alcoholic and nonalcoholic) available during service hours. Room Facilities: • Tea/Coffee maker • Minibar • Shower • Bathtub • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Bathrobe • Refrigerator • Desk • Sitting area • Free toiletries • Toilet • Private Bathroom • Walk-in closet • Slippers • Cable channels • Bathtub or shower • Carpeted • Flat-screen TV • Sofa • Soundproof • View • Wake-up service • Alarm clock • Dining area • Electric kettle • Executive Lounge Access • Towels/Sheets (extra fee) • Wardrobe or closet • Bidet • Garden view • Pool view • Additional bathroom • Coffee machine • Towels • Linens • Dining table • Upper floors accessible by elevator • Clothes rack • Toilet paper • Sofa bed Free WiFi! Parking: Public parking is available on site (reservation is not needed) and charges may apply. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Special Offer - Premier Suite 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Parking This suite has air conditioning, mini-bar and sofa. Room Facilities: • Tea/Coffee maker • Minibar • Shower • Bathtub • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Bathrobe • Refrigerator • Desk • Sitting area • Free toiletries • Toilet • Private Bathroom • Walk-in closet • Slippers • Cable channels • Bathtub or shower • Carpeted • Flat-screen TV • Sofa • Soundproof • View • Wake-up service • Alarm clock • Dining area • Electric kettle • Towels/Sheets (extra fee) • Wardrobe or closet • Bidet • Garden view • Pool view • Additional bathroom • Coffee machine • Towels • Linens • Dining table • Upper floors accessible by elevator • Clothes rack • Toilet paper • Sofa bed Free WiFi! Parking: Public parking is available on site (reservation is not needed) and charges may apply. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content

Just booked in Macau 3 properties like The Ritz-Carlton, Macau were just booked in the last 15 minutes

4 reasons to choose The Ritz-Carlton, Macau

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An Inside Look at The Ritz-Carlton, Macau

The all-suite hotel from The Ritz-Carlton brings elevated luxury to Asia’s most exciting new destination. Set within Cotai’s Galaxy Macau™ integrated resort, our upscale hotel experience begins the moment you arrive. After being whisked away to the 51st floor lobby, settle into your spacious suite, where a large picture window offers a breathtaking view of the glittering city. Refined Asian hospitality draws visitors to Cotai, and The Ritz-Carlton, Macau embodies that allure with fine dining, world-class entertainment and incredibly luxurious amenities, including a full-service spa.

Hotel surroundings – Guests loved walking around the neighborhood!

Closest Landmarks *

Museum of Taipa and Coloane History
0.4 miles
The Lotus Bridge
0.5 miles
Macau Stadium
0.6 miles
The House of Dancing Water
0.7 miles
Macau Jockey Club
0.8 miles
Four-Faced Buddha Shrine
0.8 miles
Caesars Golf Macau
0.9 miles
Macau East Asian Games Dome
1 miles
University of Macau
1.2 miles
Seac Pai Van Park
1.6 miles

Restaurants & Markets *

San Miu Supermarket Supermarket
2.3 miles
Man Ho Chinese Restaurant Restaurant
0.1 miles

Closest Airports *

Macau International Airport
1.5 miles
Zhuhai Jinwan Airport
14.9 miles
Chek Lap Kok Airport
27 miles

Shopping Nearby – All Within 500 Yards! *

Galaxy Macau Promenade Mall Luxury Shopping Street
Popular brands like: Gucci, H&M, Nike, Chanel, Burberry, Louis Vuitton
Shoppes at Venetian Mall Luxury Shopping Street
Popular brands like: Rolex, Cartier

What Travelers Love About This Location

“top staff, top Location, very nice room carlton Club suit. i come 100% back. thank u”

Nils

Japan

Are you missing any information about this area?

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4 Restaurants On Site

Lai Heen

Food: Cantonese, Chinese

Open for: Lunch, Dinner

Menu: À la carte
The Ritz-Carlton Cafe

Food: French

Open for: Breakfast, Brunch, Lunch, Dinner, High tea

Menu: À la carte
The Ritz-Carlton Bar & Lounge

Food: International

Open for: High tea, Cocktail hour

Menu: À la carte

The Ritz-Carlton Pool Bar

Open for: Cocktail hour

Menu: À la carte

House Rules The Ritz-Carlton, Macau takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children and Extra Beds

All children are welcome.

Free! One child under 12 years stays free of charge when using existing beds.

Free! All children under 2 years stay free of charge in a crib.

Free! All children under 12 years stay free of charge for extra beds.

Any additional older children or adults are charged HKD 1500 per night for extra beds.

The maximum number of extra beds in a room is 1.

Any type of extra bed or crib is upon request and needs to be confirmed by management.

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

Pets

Pets are not allowed.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

The Ritz-Carlton, Macau accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The Fine Print

Please note that a charge for extra guest is required and the extra bed is subject to availability and needs to be confirmed by the hotel. There will be additional charges for supplement inclusions.

Please inform The Ritz-Carlton, Macau of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Staff 9.6
Facilities 9.7
Cleanliness 9.7
Comfort 9.6

Value for money 9.0
Location 9.3
Free WiFi8.8

High score for Macau

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“Outstanding standards of suites luxury standards and the staff services. Experienced in various suites staying experiences Ritz Carlton Macau offered the most 5 star+ experience to us amongst the others that the staff services must take account for the contribution to the total guest experiences. There is a subtle refinement between "excellent services" and "always endeavouring their best" and the staff from Ritz-Carlton Macau achieved the latter.”

Family

Hong Kong

“Very few hotel makes you TRULY feels welcomed. Makes you TRULY feels that they care about you and your needs. Ritz Carlton Macau can. As a repeated customer, from the moment that I steps into the lobby, the moment Ritz Carlton's signature fragrance hits my nostril, to seeing the smiles of the staffs and all the familiar faces that call you by name... it just feels like coming HOME. It's like returning home after a long journey. That sense of "belonging" is so overwhelming that you can't help but feel happy and put a big smile on your face. Sure, it cost more than most hotels in Macau, but believe me, there is just no place like it~”

Tze

“Very outstanding service, over delivery which gave me and my kids lots of surprises. All the hotel staff I met are very friendly, helpful and professional. They provided help without I asking for, eg offer to take pics for my family when the staff see us holding the phone, prepare the high hair for baby when saw that a baby with us! Very considerate staff! ”

Katie

“My best stay at any hotel ever. Everything was perfect, from first day to last. Comfort, kindness, level of service. Superb. Special thanks to Coco bartender, who showed his world class skills and level of professionalism. I was alone, but never lonley. Also big thanks to Emy from spa, relieving me from my back pain till last second profesionally, although she was leaving for holidays and had a plain to catch. Thanks to all Ladies and Gentlemen making my holiday in Macao unforgettable, treating me not as a guest, but as a friend.”

Tomislav

Croatia

“The staff are professional , friendly and so helpful. All staff addressed us by name and could not do enough to make our stay so welcoming . The suites are serviced beautifully and are bright and very spacious . The club lounge is a friendly and welcoming place which offers delicious food and comfort .”

Martin

Jersey

See all guest reviews for The Ritz-Carlton, Macau

Newest Reviews for The Ritz-Carlton, Macau

Reviewed: April 29, 2019

Family
Hong Kong

6 helpful votes
9.6

“Better than home experience with luxury and heart-warmed services”
- • Business trip
- • Family with young children
- • Premier Club Suite with Club Lounge Access
- • Stayed 2 nights
While guests may pay to choose the hotel brand, but never be able to choose the accompanying neighbouring guests. Surprising the chunky door of the suite did not soundproof much and other guests do come and go during 12am to 4am after having fun in the casino or with alcohols. I was working overnight so kind of worried my family got bothered in their dreams.
Outstanding standards of suites luxury standards and the staff services. Experienced in various suites staying experiences Ritz Carlton Macau offered the most 5 star+ experience to us amongst the others that the staff services must take account for the contribution to the total guest experiences. There is a subtle refinement between "excellent services" and "always endeavouring their best" and the staff from Ritz-Carlton Macau achieved the latter.

Stayed in April 2019
Reviewed: April 6, 2019

peter van gael
Belgium

17 helpful votes
10

Exceptional
- • Leisure trip
- • Couple
- • Premier Suite
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Best hospitality and extreme luxury experience ever We had a premier room.. you heve to see before to believe it.. just woooow

Stayed in April 2019
Reviewed: March 23, 2019

Mayank
India
10

“The best staff”
- • Leisure trip
- • Couple
- • Premier Suite
- • Stayed 1 night
- • Submitted from a mobile device
Brilliant stay. Very personalised.

Stayed in March 2019
Reviewed: February 3, 2019

Thomas
Hong Kong
9.2

Awesome
- • Leisure trip
- • Couple
- • Premier Club Suite with Club Lounge Access
- • Stayed 1 night
- • Submitted from a mobile device
The room is really comfortable and the staff always willing to help

Stayed in February 2019
Reviewed: January 24, 2019

Miguel
Spain
Age group: 65+

2 helpful votes
5.8

Okay
- • Leisure trip
- • Couple
- • Carlton Club Suite with Club Lounge Access
- • Stayed 2 nights
- • Submitted from a mobile device
Very rigid
Poor training in customer orientation

Stayed in January 2019
Reviewed: January 12, 2019

Tze
Hong Kong
10

“Just WONDERFUL! An elegant hotel with quiet beautiful surrounding and wonderful staffs!”
- • Leisure trip
- • Group of friends
- • Premier Club Suite with Club Lounge Access
- • Stayed 1 night
Very few hotel makes you TRULY feels welcomed. Makes you TRULY feels that they care about you and your needs. Ritz Carlton Macau can. As a repeated customer, from the moment that I steps into the lobby, the moment Ritz Carlton's signature fragrance hits my nostril, to seeing the smiles of the staffs and all the familiar faces that call you by name... it just feels like coming HOME. It's like returning home after a long journey. That sense of "belonging" is so overwhelming that you can't help but feel happy and put a big smile on your face. Sure, it cost more than most hotels in Macau, but believe me, there is just no place like it~

Stayed in January 2019
Reviewed: January 4, 2019

Yassir
Saudi Arabia

1 helpful vote
10

Exceptional
- • Leisure trip
- • Family with young children
- • Carlton Suite
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Everything

Stayed in January 2019
Reviewed: December 29, 2018

Katie
Hong Kong

1 helpful vote
10

“More than 6 stars service, will come back for sure! ”
- • Leisure trip
- • Family with young children
- • Premier Club Suite with Club Lounge Access
- • Stayed 1 night
- • Submitted from a mobile device
No
Very outstanding service, over delivery which gave me and my kids lots of surprises. All the hotel staff I met are very friendly, helpful and professional. They provided help without I asking for, eg offer to take pics for my family when the staff see us holding the phone, prepare the high hair for baby when saw that a baby with us! Very considerate staff!

Stayed in December 2018
Reviewed: December 16, 2018

Ivan
Malaysia
9.6

Exceptional
- • Leisure trip
- • Family with young children
- • Premier Club Suite with Club Lounge Access
- • Stayed 2 nights
- • Submitted from a mobile device
The outdoor swimming pool . Can’t use it during cold season! Can’t enjoy it.
Well designed properly, cozy and comfortable. Very exclusive feels!

Stayed in December 2018
Reviewed: October 25, 2018

Kai
Macau
8.8

Excellent
- • Leisure trip
- • Couple
- • Carlton Suite
- • Stayed 1 night
- • Submitted from a mobile device
Check in waiting time was slow as there was only one staff working on that whole level.
Hardware is exceptional, as expected from Ritz Carlton

Stayed in October 2018
Reviewed: October 15, 2018

Tomislav
Croatia

1 helpful vote
10

Exceptional
- • Leisure trip
- • Solo traveler
- • Premier Club Suite with Club Lounge Access
- • Stayed 2 nights
- • Submitted from a mobile device
My best stay at any hotel ever. Everything was perfect, from first day to last. Comfort, kindness, level of service. Superb. Special thanks to Coco bartender, who showed his world class skills and level of professionalism. I was alone, but never lonley. Also big thanks to Emy from spa, relieving me from my back pain till last second profesionally, although she was leaving for holidays and had a plain to catch. Thanks to all Ladies and Gentlemen making my holiday in Macao unforgettable, treating me not as a guest, but as a friend.

Stayed in October 2018
Reviewed: September 25, 2018

evawyw
Hong Kong
Age group: 35 – 44

2 helpful votes
9.6

Exceptional
- • Leisure trip
- • Family with young children
- • Premier Club Suite with Club Lounge Access
- • Stayed 1 night
- • Submitted from a mobile device
excellent service, nice staff and great food

Stayed in September 2018
Reviewed: June 25, 2018

Iana
Ukraine

1 helpful vote
10

Exceptional
- • Leisure trip
- • Couple
- • Premier Club Suite with Club Lounge Access
- • Stayed 3 nights
- • Submitted from a mobile device
The best I’ve ever been

Stayed in June 2018
Reviewed: June 2, 2018

Hyunyoung
South Korea
10

Exceptional
- • Leisure trip
- • Family with young children
- • Premier Club Suite with Club Lounge Access
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing
Everytging

Stayed in June 2018
Reviewed: April 21, 2018

Anonymous
Hungary
9.6

“We can only recommend!”
- • Leisure trip
- • Group of friends
- • Carlton Suite
- • Stayed 1 night
- • Submitted from a mobile device
Construction noise is everywhere, but not that bad.
The service and the room was perfect, the prices were surprisingly correct. If we stayed longer we could have enjoyed the other hotel facilities as well.

Stayed in April 2018

Hotel The Ritz-Carlton, Macau

The Ritz-Carlton, Macau This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

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The Ritz-Carlton, Macau

Hotel surroundings – Guests loved walking around the neighborhood!

Facilities of The Ritz-Carlton, Macau Great facilities! Review score, 9.7

House Rules The Ritz-Carlton, Macau takes special requests – add in the next step!