clean. staff very kind. shout out to Sarai Burges..she was incredible . enjoyed the pool!. drinks refilled stocked in room daily was very appreciated.

Donna Canada

Location is just down the street from some fun shopping. The beach was always beautiful. It was clean and every day we were there, there was always staff out cleaning, trimming trees, etc. Loved LOVED our nature view. We still had an ocean view, but the walk through the trees and nature was one of my favorite parts about the resort. Every night after dinner we played games in the front lobby (card or board games). They never complained or asked us to move, even when our little ones were running circles around our big table and chairs. All staff was friendly and accommodating.

Jennifer United States of America

convenience for meals, nice beach, very friendly staff

Peggy United States of America

beach, pools , staffs, foods, coffee shop, entertoyments. Italian restaurant.

Matthew United States of America

It was clean, people were friendly. Multiple areas of food.

Pingel United States of America

excellent value, food was great, all clean and pool was great

Eugene United States of America

Great hotel and staff . Very clean and maintained . Would come back .

Antavia United States of America

We had a great time. Hotel is super clean as is all of Cozumel, we appreciate that, compared to other traveling destinations around the world. Hotel staff is friendly and helpful. Buffet lunch and dinner food was tasty, with many options. Great small coffee house with espressos and cappuccinos, that was a delight. The location is good, we took a boat ride and submarine experience to see the reefs, all in walking distance from the hotel. We enjoyed the Water Circus entertainment event, very entertaining and impressive circus artists.

Simona United States of America

Nice infinity pool and sheltered warm ocean water for a swim. Close view of cruise liners and beautiful sunset. Nice variety breakfast. Lots of staff who mostly tried to please.

Mike United States of America

Snorkeling at the beach, all the pools, most of the food, drinks, all the staff was SUPER friendly, beds were comfortable and clean, same with the room. There is no official work area for non-members but I was able to work in the lobby quite easily with no issues. Once you learned the complex, it was easy to find your way around. The big safe available in the rooms (since our terrace door didn't lock and they never let us switch rooms). Most of the food was really good, just the Italian restaurant wasn't as great as everyone kept telling us. The adult pool was the best though the bar closed way early we kept missing it b/c we came around 6pm. Burgers at the snack bar were great, coffee at the cafe was great. I messed up our reservation via booking and they were AMAZING in working with me and Booking to get it corrected and saved me hundreds of letting me pay via booking and not via the hotel direct. Kudos to Maria for being so sweet and helpful!

Ch Switzerland