Experience world-class service at Palmaïa - The House of AïA Wellness Enclave All Inclusive

You're eligible for a Genius discount at Palmaïa - The House of AïA Wellness Enclave All Inclusive! To save at this property, all you have to do is sign in.

Offering amazing views of the Caribbean Sea, Palmaïa – The House of AïA is a luxury all-inclusive resort that features large outdoor pools, a wonderful spa and beauty center, 5 à la carte restaurants and beautiful suites with private terraces. Its privileged location between the sea and the jungle allows guests to relax and reconnect with nature. In addition, Palmaïa - The House of AïA Wellness Enclave All Inclusive offers wellness programs and personal growth practices such as yoga classes, meditation, cacao ceremonies and sound therapies. It also has a 24-hour fitness center. The spacious suites of this holistic resort have air conditioning, free WiFi, mini-bar, a Nespresso coffee machine, a seating area with a sofa and flat-screen TV and eco-friendly amenities. Concierge services are available 24/7, as well as gourmet room service. For families, Palmaïa operates a holistic fun children's activities program led by certified Waldorf Educators. Also, the resort has 4 specialty restaurants and a food truck, which offer plant-based menus and serve high-quality ingredients. The spa has a natural cenote and a temazcal. Treatments include massages and healing therapies. Palmaïa - The House of AïA Wellness Enclave All Inclusive is located 5 km away from Playa del Carmen’s downtown. Cancun International Airport is 40 minutes drive from the accommodations, and the property offers a paid airport shuttle service.

Couples particularly like the location — they rated it 9.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (9.6)

Free private parking available on-site

Activities:

Fitness centre

Spa and wellness centre

Children's playground


Sign in, save money
Sign in, save money
You could save 10% or more at this property when you sign in

Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
and
1 bunk bed
1 bunk bed
and
1 large double bed
1 extra-large double bed
1 sofa bed
and
2 large double beds
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
and
1 bunk bed
1 extra-large double bed
1 sofa bed
and
2 large double beds
Bedroom 1:
1 bunk bed
Bedroom 2:
1 extra-large double bed
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.

Travel Sustainable Level 3

This property has told us they’re making large investments and efforts towards sustainability by taking steps that can have environmental and social impact. We’ve worked with experts including Travalyst and Sustainalize to create the Travel Sustainable programme – making it easier for you to experience the world more sustainably.
Guest reviews

Categories:

Staff
9.5
Facilities
9.7
Cleanliness
9.8
Comfort
9.8
Value for money
8.8
Location
9.6
Free WiFi
9.4
High score for Playa del Carmen
Select topics to read reviews:

See what guests loved the most:

  • Klaus
    Netherlands Netherlands
    Private, spacious, peaceful and beautiful ambiance combined with excellent service.
  • Victoria
    Canada Canada
    The food was excellent. Yoga instructors were great.
  • Elisabet
    Iceland Iceland
    Everything was perefect! The property is so beautiful. The service and food is amazing.

Property surroundings

Restaurants
7 restaurants on site

  • LEK
    • Cuisine
      Mexican • Local • International
    • Open for
      Dinner
    • Ambiance
      Family friendly • Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • Mar de Olivo
    • Cuisine
      Mediterranean
    • Open for
      Dinner
    • Ambiance
      Family friendly • Modern • Romantic
    • Dietary options
      Vegetarian • Vegan • Gluten-free
  • UME
    • Cuisine
      Thai • Asian
    • Open for
      Dinner
    • Ambiance
      Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • Su Casa
    • Cuisine
      International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly • Traditional
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • Charlys Vegan Tacos
    • Cuisine
      Mexican
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • Eolo Beach Club
    • Cuisine
      Caribbean
    • Open for
      Cocktail hour
    • Ambiance
      Family friendly
    • Dietary options
      Vegan
  • Plantissa
    • Cuisine
      Caribbean
    • Open for
      Breakfast • Lunch
    • Ambiance
      Family friendly
    • Dietary options
      Vegan • Gluten-free

Resort facilities of Palmaïa - The House of AïA Wellness Enclave All Inclusive
Great facilities! Review score, 9.7

Most popular facilities
  • Outdoor swimming pool
  • Free WiFi
  • Beachfront
  • Free parking
  • Airport shuttle
  • Family rooms
  • Tea/coffee maker in all rooms
  • Bar
  • Private beach area
Bathroom
  • Toilet paper
  • Towels
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
View
  • Landmark view
  • View
Outdoors
  • Outdoor furniture
  • Beachfront
  • Sun terrace
  • Private beach area
  • Balcony
  • Terrace
Kitchen
  • Coffee machine
Room Amenities
  • Socket near the bed
Activities
  • Bicycle rental
  • Live music/performance
  • Beach
  • Kids' club
  • Snorkelling
    Additional chargeOff-site
  • Children's playground
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV
Food & Drink
  • Fruits
  • Wine/champagne
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is needed).
  • Valet parking
  • Accessible parking
Reception services
  • Invoice provided
  • Concierge service
  • Luggage storage
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk
Entertainment and family services
  • Baby safety gates
  • Babysitting/child services
    Additional charge
Cleaning services
  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box
General
  • Pet bowls
  • Pet basket
  • Air conditioning
  • Tile/marble floor
  • Soundproofing
  • Car hire
  • Soundproof rooms
  • Lift
  • Fan
  • Family rooms
  • Barber/beauty shop
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Room service
Accessibility
  • Upper floors accessible by stairs only
  • Upper floors accessible by elevator
Outdoor swimming pool
  • Open all year
  • All ages welcome
  • Infinity pool
  • Pool with view
  • Pool/beach towels
  • Pool bar
  • Sun loungers or beach chairs
  • Sun umbrellas
Wellness
  • Kids' pool
  • Fitness/spa locker rooms
  • Yoga classes
  • Fitness
  • Spa/wellness packages
  • Foot bath
  • Spa lounge/relaxation area
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Hair styling
  • Hair colouring
  • Hair cut
  • Pedicure
  • Manicure
  • Hair treatments
  • Make up services
  • Facial treatments
  • Beauty Services
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Fitness centre
Languages spoken
  • English
  • Spanish

House rules

Palmaïa - The House of AïA Wellness Enclave All Inclusive takes special requests - add in the next step!

Check-in

From 15:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

Until 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
US$280 per child, per night

Cots and extra beds are not available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Mastercard Visa Discover American Express Cash Palmaïa - The House of AïA Wellness Enclave All Inclusive accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

When booking 6 rooms or more, different policies and additional supplements may apply.

In Palmaïa - The House of AïA, guests have the option to take Antigen or PCR COVID-19 tests at their own expense, directly on the resort without having to leave the grounds

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Palmaïa - The House of AïA Wellness Enclave All Inclusive in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

FAQs about Palmaïa - The House of AïA Wellness Enclave All Inclusive

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Room options at Palmaïa - The House of AïA Wellness Enclave All Inclusive include:

    • Twin/Double
    • Suite
    • Double
    • Studio

  • Guests staying at Palmaïa - The House of AïA Wellness Enclave All Inclusive can enjoy a highly-rated breakfast during their stay (guest review score: 9.4).

    Breakfast option(s) include:

    • À la carte

  • The prices at Palmaïa - The House of AïA Wellness Enclave All Inclusive may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Check-in at Palmaïa - The House of AïA Wellness Enclave All Inclusive is from 15:00, and check-out is until 12:00.

  • Palmaïa - The House of AïA Wellness Enclave All Inclusive offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Massage
    • Children's playground
    • Snorkelling
    • Kids' club
    • Beachfront
    • Beauty Services
    • Live music/performance
    • Bicycle rental
    • Fitness/spa locker rooms
    • Facial treatments
    • Beach
    • Make up services
    • Swimming Pool
    • Hair treatments
    • Manicure
    • Pedicure
    • Hair cut
    • Hair colouring
    • Hair styling
    • Body treatments
    • Body scrub
    • Body wrap
    • Spa facilities
    • Private beach area
    • Spa lounge/relaxation area
    • Foot bath
    • Spa/wellness packages
    • Fitness
    • Yoga classes

  • Yes, Palmaïa - The House of AïA Wellness Enclave All Inclusive is popular with guests booking family stays.

  • Palmaïa - The House of AïA Wellness Enclave All Inclusive is 2.5 miles from the centre of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

  • Palmaïa - The House of AïA Wellness Enclave All Inclusive has 7 restaurants:

    • UME
    • Charlys Vegan Tacos
    • Mar de Olivo
    • Eolo Beach Club
    • Plantissa
    • Su Casa
    • LEK