43 The Esplanade, 4870 Cairns, Australia
#24 of 73 hotels in Cairns
Guests' ChoiceBased on 1815 hotel reviews
8.0Cleanliness
8.5
Comfort
8.6
Location
9.4
Facilities
8.1
Staff
8.9
Value for money
8.0
Free WiFi
7.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 25, 2024
Karen
AustraliaSoft close doors on rooms, as the frequent noise of doors slamming was the only negative.
Nice sized room & bathroom.
Stayed in April 2024
Reviewed: April 25, 2024
Jela
AustraliaOnly one side of the bed had power points.
Easy walk into the mail hub of the city.
Stayed in April 2024
Reviewed: April 24, 2024
Pang
SingaporeThink housekeeping needs some improvement.
Proximity to supermarkets, eateries & not too far fr airports.
Stayed in April 2024
Reviewed: April 24, 2024
Jillian
AustraliaBathroom light needs attention, way too bright!
Comfortable, affordable and good location
Stayed in April 2024
Reviewed: April 24, 2024
Hayley
New ZealandThere was a bit of noise overnight from the street, the windows didn’t appear to be double glazed.
Good location, walking distance to the marina, boardwalk, restaurants and shops.
Stayed in April 2024
Reviewed: April 23, 2024
Megan
AustraliaCan't control air conditioning from some of the rooms. Some room types you can, others it is set. Shower over bath. No washers to use with body wash
Location, large rooms, good facilities
Stayed in April 2024
Reviewed: April 20, 2024
Sirivong
AustraliaGood location in the centre city
Stayed in April 2024
Reviewed: April 18, 2024
Seng
AustraliaParking fee
Accessibility
Stayed in April 2024
Reviewed: April 12, 2024
De
AustraliaNo complaints. Ingrid, the lady who checked us in very kindly moved us to a larger room with a walk-in-shower to accommodate my husband’s disability because our initial booking was for a balcony room which did not have that amenity.
The hotel is in a good location on the Esplanade and close to restaurants, coffee shops, a grocery store and shops.
Stayed in April 2024
Reviewed: April 8, 2024
Iris
AustraliaProbably in need of room renovations, but still very clean and tidy.
Great location, easy walk to esplanade, shops and restaurants
Stayed in April 2024
Reviewed: April 7, 2024
Martin
AustraliaThis time we stayed in a room that faced the main road so was quite noisy . Lots of police sirens, hoons and undesirables. Other times we stayed in a room on the esplanade side, it was very quiet.
The rooms are clean and comfortable
Stayed in April 2024
Reviewed: April 5, 2024
Virginia
PortugalVery noisy due the windows
Great location! Next to ferry and major restaurants. Unfortunately the hotel needs some upgraded eg new windows because you can hear the traffic noises.
Stayed in April 2024
Reviewed: April 3, 2024
Kelly
AustraliaNo room service available. There is a little traffic noise, but this comes with the central location.
Breakfast was exceptional value for money. Location was easy for walking the city, esplanade & transfers to Fitzroy Island. Staff are lovely and friendly. View from Deluxe King Balcony Room is amazing. Spacious room and comfy bed.
Stayed in March 2024
Reviewed: March 27, 2024
Pramod
United Arab EmiratesNo moisturizer was provided in the bathroom.
Location, Cleanliness and staff were excellent 👌 Comfortable decent sized rooms: Stayed in room with balcony facing sea and mountains. Extended my stay by one more day.
Stayed in March 2024
Reviewed: March 18, 2024
Eran
IsraelGreat staff, wonderful location.
Stayed in March 2024
Reviewed: March 16, 2024
Mark
AustraliaEverything was fine. They met the cost/customer service ratio!!
It was efficient and met a suitable standard for the room. Customer Service was clinical and satisfactory
Stayed in March 2024
Reviewed: March 13, 2024
Tiffany
AustraliaNil
Very clean, comfortable bed & great location
Stayed in March 2024
Reviewed: March 11, 2024
Scott
AustraliaGood location for my needs. Comfortable room
Stayed in March 2024
Reviewed: March 7, 2024
Jayne
United KingdomThe view we had was of the back car park, but was good to see our car
The bed was amazing, the room was very spacious & the his & her sinks were a lovely touch with a massive shower
Stayed in March 2024
Reviewed: March 4, 2024
Skye
AustraliaVery central, parking onsite, lovely staff, nice room
Stayed in February 2024
Reviewed: March 3, 2024
Michelle
AustraliaLocation to everything was great.
Stayed in February 2024
Reviewed: February 8, 2024
Sheila
AustraliaLocation is great Staff are helpful Rooms spacious and clean
Stayed in January 2024
Reviewed: January 26, 2024
Jenni
AustraliaNothing not to like.
Great ocation
Stayed in January 2024
Reviewed: January 18, 2024
Bec
AustraliaIt was a relief having running water for a shower
Stayed in December 2023
Basel, Switzerland
Cubillas de Santa Marta, Spain
Hue, Vietnam
Karuizawa, Japan
Barcelona, Spain
Trnovo, Bosnia-Herzegovina
Qingdao, China
Lilydale, Australia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content