121 Port Douglas Road, 4877 Port Douglas, Australia
#156 of 185 hotels in Port Douglas
Guests' ChoiceBased on 378 hotel reviews
7.4Cleanliness
7.7
Comfort
7.7
Location
8.0
Facilities
7.6
Staff
8.2
Value for money
7.5
Free WiFi
5.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 25, 2024
Roger
AustraliaOne of our party uses gym equipment daily and she was disappointed in the somewhat run down condition of the gym and equipment generally. Minor point really in view of the tough times the resorts in the area have experienced for the year so far. Other facilities were found in the town.
Resort was still recovering from the devastating floods which occurred earlier in the year and all but isolated Port Douglas due to the closure of roads. The gym was somewhat run down and there were no dining facilities as the kitchen has been closed since re-opening the accommodation. Nevertheless, our stay was totally enjoyable mainly down to the excellent service and attitude of Jodi who could not have been more help.
Stayed in February 2024
Reviewed: December 26, 2023
Patrick
AustraliaOnly there for a short time, so really don't have anything I could say I didn't like.
The resort is well situated, with a short drive from the main street of Port Douglas. The facilities were very good and I believe value for money.
Stayed in October 2023
Reviewed: November 22, 2023
Kerry
Australiathe fact that it was an issue getting 'early check in' as we had a wedding to attend at 3pm. 99% Of other hotels check in is 2pm. this hotel was 3pm check in. . this was extremely stressful and inconvenient for us. rushing to check in and rushing to not miss the wedding.
size of room
Stayed in October 2023
Reviewed: November 11, 2023
Russell
AustraliaDated interior, small TV, furniture needed updating.
Location, space, staff & grounds.
Stayed in October 2023
Reviewed: October 30, 2023
Francis
AustraliaUnits were dated and check in was very late
Easy to find and met our requirements
Stayed in October 2023
Reviewed: October 16, 2023
Shae
AustraliaSize of property
Stayed in September 2023
Reviewed: October 1, 2023
Camron
AustraliaThe property could use some landscaping maintenance
Great location and great pool area.
Stayed in September 2023
Reviewed: October 1, 2023
Varghese
AustraliaThe biggest disappointment especially for the kids was the patchy wifi internet connection because of which we had to rely on mobile data all the time. This also restricted usage of apps on the TV installed in one of the upstairs bedroom. The TV in the living room was an outdated one and reception to the free to air channels were poor. My family is allergic to dust and it was pretty evident the villa needed a deep clean and an upgrade.
The biggest highlight was the location as it was very close to town and beaches. The pool was awesome and the kids loved it. Staff was friendly and ready to assist at all times.
Stayed in September 2023
Reviewed: September 12, 2023
Jasmine
AustraliaWe were disappointed our kitchen didn't have an oven, we had a couple of meals in our room to save on costs, and lucky for us we were with friends who room did have one. The 2nd pool and bbq are was also a downer for us. We were looking forward to a BBQ and drinks by the pool but only 1 bbq worked and when sharing with so many other people it was very frustrating. The area also closes at 8pm. Apparently most of the apartments are residential and they complain of noise. My husband and his friend where finishing off beers and packing up the bbq stuff when the lights all suddenly turned off. They were then approached by 3 of the residents to vacate the area right on 8pm. The main pool is open till 9pm, but you can't get any food from the restaurant after about 4pm. Would have been nice not to have to go into town all the time for meals out. Some ideas, Maybe the bbq areas should be moved to the main pool to get better use and avoid conflict with the residents. Also having dinner options at the resort would be great too.
We loved pool number 1 it was huge! It was a lovely temp and the pool lounges were very comfy. The kids loved the spa cave. Having self contained apartments was good with 2 bathrooms, washer dryer and kitchen it was great to be able to cook at home if we wanted. Apartments were spacious.
Stayed in September 2023
Reviewed: September 10, 2023
Bianca
AustraliaQueen Bed was a little uncomfortable, and pillows were flat and lifeless.
Villa was clean with everything we needed, including a washing machine and dryer. Good quiet location with parking at our door and friendly reception staff.
Stayed in September 2023
Reviewed: August 24, 2023
Dennis
New ZealandCleanliness around some areas was poor. Facilities were not as stated. The kitchen equipment poor, and standard provisions were very inadequate for 4 people. Fridge interior broken shelves. Very dirty around window & doors. Slider door out to Patio, which was also very dirty, was VERY difficult to open due clogging up of dirt in tracks.
Spacious for 4 adults. Location value for money
Stayed in August 2023
Reviewed: August 23, 2023
Robert
AustraliaBar was not open Friday nighty
Stayed in August 2023
Reviewed: August 13, 2023
Wang
AustraliaSwimming pool
Stayed in August 2023
Reviewed: August 12, 2023
Michelle
FranceVery dated restaurant wasn’t open
Lovely heated swimming pool very helpful receptionist
Stayed in August 2023
Reviewed: August 11, 2023
Donna
AustraliaUnderstaffed at dinner!! But the girl working then was AMAZING 🤩
The room was fine. Could do with some maintenance to showers. Kids loved the pool, as did I. One poor girl working the restaurant needed another staff member to help with service. She was doing 3 people’s jobs and customers ended up helping her. Management need to look at this and also give that girl a big bonus!!!!
Stayed in June 2023
Reviewed: August 6, 2023
Hanson
AustraliaThe room was missing things. There was dust and dirt.
The gaming room for the child.
Stayed in August 2023
Reviewed: July 26, 2023
Ivan
AustraliaRooms here covered in mould in the bathrooms room 43, resort restaurant was closed the whole time only one day able to get a drink with no prior warning it would be closed, no smoke detector working or installed throughout villa and not really value for money with these simple things making it not welcoming or comfortable
Just out of town, main thing we liked was resort style with clean and beautiful pools.
Stayed in July 2023
Reviewed: July 24, 2023
Natasha
AustraliaThe restaurant that was attached to the accomodation was not always open for meals. The hours were not always convenient.
The pool, was the best part of the resort. The convenient location to the town centre. The room was well appointed and clean.
Stayed in July 2023
Reviewed: July 21, 2023
Alison
AustraliaAccommodation is a little run down. A limited supply of basics provided eg dishwashing detergent. No BYO to pool area meant you were stuck purchasing from the restaurant.
Nice pool (heated in winter) and quiet location. Staff were responsive to issues.
Stayed in July 2023
Reviewed: July 20, 2023
Carol
AustraliaVery basic. Only one towel each and we had to wash them ourselves. To get clean sheets etc. we would have to wait 8 days. No salt, pepper, paper towel, or oil to use for cooking. Also only 1 bbq worked out of the 5 there.
We had enough space for 2 couples
Stayed in July 2023
Reviewed: May 23, 2023
Bianca
AustraliaClean, tidy, quiet, plenty of space and great pool
Stayed in May 2023
Reviewed: April 25, 2023
Warren
AustraliaWe were told we would get 2GB of WiFi free however there was no WiFi. When I asked reception they told me the system was probably overloaded and to try again later. I paid extra for a foldaway bed. This bed was very uncomfortable. I could feel the metal bars underneath. In the middle of the night I swapped over to the couch.
The aircon was good, place was clean.
Stayed in April 2023
Reviewed: April 22, 2023
Brian
New ZealandNo response to request for repair of faulty toilet valve during our week stay. Black snake around our feet in pool area gave us a bit of a thrill.
Roomy family unit ideal for our holiday
Stayed in April 2023
Reviewed: April 20, 2023
Anya
AustraliaThe restaurant wasn't open for most nights during our stay which was disappointing. It also would have been nice to have a bathroom bin and toilet roll holder in the main bathroom. Plus there was only one sample shampoo and conditioner for 4 people which wasn't enough to get us through the first night.
Nice pool area and comfortable bedding. Great to have a washing machine, dryer and dishwasher.
Stayed in April 2023
Watford, UK
Durban, South Africa
Tschierv, Switzerland
Ciudad Valles, Mexico
Lisbon, USA
Council Bluffs, USA
Seia, Portugal
Paris, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content