186 Exhibition Street, 3000 Melbourne, Australia
#11 of 207 hotels in Melbourne
Guests' ChoiceBased on 2178 hotel reviews
9.0Cleanliness
9.5
Comfort
9.5
Location
9.6
Facilities
9.2
Staff
9.4
Value for money
8.8
Free WiFi
9.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 13, 2024
Ruby
AustraliaBath was beautiful but not standalone as pictured. Wifi was weak, but we hotspotted our phones. Toilet needs a bin and brush.
Beautifully styled King Corner Deluxe room. Great view. Comfty bed. Beautiful bathroom. Really good room service menu. Great lobby and bar. Friendly service. Good location - walking distance to all of the CBD and North Melbourne.
Stayed in May 2024
Reviewed: May 12, 2024
Claire
AustraliaNothing!
We loved this hotel! The room was really nice, the bed was so comfortable. The pool area looked great, we wish we brought our bathers. Staff were friendly, happy and helpful too. Can’t wait to stay here again!
Stayed in May 2024
Reviewed: May 12, 2024
Jeremy
AustraliaNo complaints.
Very romantic spacious bathtub, soundproof room, comfortable bed, Chromecast TV. Stylish and modern decor.
Stayed in May 2024
Reviewed: May 12, 2024
Parkinson
AustraliaThe bed was very comfortable
Stayed in May 2024
Reviewed: May 12, 2024
Mariia
AustraliaI liked the room, view from the pool
Location and the property itself- excellent!
Stayed in April 2024
Reviewed: May 12, 2024
Luke
New ZealandStaff were great, facilities amazing, location superb. We were able to walk everywhere we wanted to go from the hotel. The bed was probably the best bed we have ever had slept in.
Stayed in April 2024
Reviewed: May 11, 2024
Thomas
AustraliaNothing the team and the venue were amazing.
The room was stunning with a great view of the city. Bed was comfortable and the bathroom was stunning. The staff that we had contact with were helpful and made us not only feel welcome but also comfortable. Will be staying here much more frequently.
Stayed in May 2024
Reviewed: May 9, 2024
Daizy
AustraliaBed was super comfy, room was very clean.
Stayed in May 2024
Reviewed: May 9, 2024
Leah
United KingdomThe staff were exceptional, hotel smelt beautiful, everything was clean and modern and we were upgraded to a bigger room which made our stay extra special.
Stayed in May 2024
Reviewed: May 8, 2024
Amanda
AustraliaAbsolutely gorgeous hotel. Love the accommodation and the buffet breakfast is fantastic. Although for some reason there watermelon tasted off / funny. Otherwise a perfect stay
Stayed in May 2024
Reviewed: May 8, 2024
Jason
Australiabreakfast was delicious, rooms nice and clean all round great trip
Stayed in May 2024
Reviewed: May 8, 2024
Danni
AustraliaGreat location and very clean
Stayed in April 2024
Reviewed: May 7, 2024
Lynn
United States of AmericaThe bathroom was tiny.
The location was great.
Stayed in May 2024
Reviewed: May 6, 2024
Caroline
United Kingdomthe room was pretty small - I should really have paid a bit more for a larger space as I was there for 5/6 nights. Their room cleaning policy was unclear, you get credit for food in the restaurant. The staff said it was available on check out, but you have to use it before check out.
Rooftop pool, location, comfy bed with friendly staff. I would recommend it to others to stay.
Stayed in February 2024
Reviewed: May 6, 2024
Leanne
AustraliaGreat location. Clean. Good breakfast.
Stayed in May 2024
Reviewed: May 5, 2024
Dorathy
AustraliaPerfect location. Clean room. Comfortable beds.
Stayed in April 2024
Reviewed: May 5, 2024
Mary
AustraliaVery clean and well presented room, check in was so easy and we could access our room as soon as we arrived.
Stayed in May 2024
Reviewed: May 4, 2024
Zac
AustraliaAfter paying $250 plus for a room, you would think that includs parking, to have to pay $50 a night for parking was a bit of an out rage
Hotel room was nice
Stayed in April 2024
Reviewed: May 4, 2024
Lance
Australianothing
Room and location.
Stayed in April 2024
Reviewed: May 3, 2024
Joy
AustraliaA little bit pricey but almost same facilities in budget hotel. The breakfast is expensive for not many option, unlike 1 budget hotel i experienced very good breakfast and so many option.
The staff are so kind and pleasant, room is good and everyday they cleaned. The hotel is good place for everything.
Stayed in May 2024
Reviewed: April 30, 2024
Kaidyn
AustraliaThe lifts would take a while no matter the time of day
The staff were exceptional, everyone was very accomodating and lovely. The customer service was very memorable!
Stayed in April 2024
Reviewed: April 30, 2024
Katelyn
AustraliaThe construction noise
The gym was amazing
Stayed in April 2024
Reviewed: April 30, 2024
George
AustraliaN/A
Close to theatre district as we were there for a show.
Stayed in April 2024
Reviewed: April 30, 2024
Jenni
AustraliaHousekeeping service below par
Location and facilities were good. Bedrooms comfortable.
Stayed in April 2024
Bukowina Tatrzańska, Poland
Mostar, Bosnia-Herzegovina
Marquartstein, Germany
Rio de Janeiro, Brazil
Chattanooga, USA
Lech am Arlberg, Austria
Lithgow, Australia
Petaling Jaya, Malaysia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content