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  5. Reviews of The Helmet Hotel

Reviews of The Helmet Hotel

Paleizenstraat 90, Schaarbeek / Schaerbeek, 1030 Brussels, Belgium

#197 of 200 hotels in Brussels

Guests' Choice

Review Score

Based on 583 hotel reviews

4.6

Score breakdown

  • Cleanliness

    5.2

  • Comfort

    5.2

  • Location

    6.0

  • Facilities

    5.0

  • Staff

    6.7

  • Value for money

    5.1

  • Free Wifi

    6.9

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Showing 1 - 25

  • Reviewed: August 7, 2025

    6.0
    Pleasant
    • Family with young children
    • Comfort Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    A/ c was not working , lots of noice from outside Bar. Location was difficult to find ,road was blocked due to construction work

    Reception staff was helpful

    Stayed in July 2025

  • Reviewed: July 9, 2025

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    Bathroom was dirty and had mould on floor. Area felt a bit unsafe, when arriving there was an assault across the road, lots of police around and ambulances. Windows not very sound proof, lots of sirens and on nights heard lots of screaming.

    Room with own bathroom, staff were very nice.

    Stayed in June 2025

  • Reviewed: June 27, 2025

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Surroundings in building works, a bit challenging to find your way there. The rooms/bathrooms could benefit from a good cleaning. Coffee machine does not work.

    Although a bit far from the central part, close to public transport. Parking was good in closed garage. Nice rooms, comfortable beds.

    Stayed in June 2025

  • Reviewed: June 20, 2025

    4.0
    I didn't believe that hotel had that rate, until I stayed for one night!
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Aircondition not working, to hot to stay inside (it was only June month). A lot of cracks on doors, floor, in bathroom. It wasn't clean, so that was just one mark on the list. Window can not close properly, so outside street workers woke me up on 6AM. Strange smell from bathroom appeared in the evening.

    Nothing, disapointed because its not what I saw on booking images.

    Stayed in June 2025

  • Reviewed: June 19, 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Road works in front of hotel, so very noisy.

    Old hotel in need of renovation.

    Stayed in June 2025

  • Reviewed: May 26, 2025

    4.0
    In an emergency only
    • Leisure trip
    • Solo traveler
    • Standard Triple Room
    • Stayed 1 night

    Room dirty, especially bathroom. Spatters of something red, hoping it was wine not vomit or blood, on bathroom wall, filthy taps, mould in shower, handle on bathroom door came of in my hand, luckily on the outside of the bathroom, not inside!

    Good honest reception staff. Sheets were clean. Rooms at back of hotel nice and quiet

    Stayed in May 2025

  • Reviewed: May 8, 2025

    4.0
    Never to come back again
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything except the receptionist

    The room was basic just the bed , the television was not working, the fridge was also not working and no coffee maker. None of these were told in the information of the hotel

    Stayed in May 2025

  • Reviewed: March 29, 2025

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 9 nights
    • Submitted from a mobile device

    The hotel itself its not so good. The best in the Hotel is the Staff top. Friendly Front desk staff. Housekeeping attentive and friendly.

    Stayed in March 2025

  • Reviewed: February 18, 2025

    4.0
    It was cold and the floor was damaged.
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night

    There was no heating in the room. It was ice cold when I entered the room. Eventually I noticed a small hot air space-heater, which I did not dare to leave on to heat the room as I left for the evening, so I returned to sleep in an ice-cold room, leaving the space-heater on during the night. the shower did not close at the bottom, making the floor entirely wet. I had to use all the towels to dry the room, leaving me with no towel to use in the morning. The floor was obviously damaged from getting wet multiple times. The curtains were not hung all the way and were hanging off one side, and the closet had only one shelf that was not stable.

    The set-up was ok. Bed, bathroom with shower.

    Stayed in February 2025

  • Reviewed: December 2, 2024

    5.0
    Fair
    • Group
    • Standard Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Unfortunately, it needs a renovation since most furniture was old, dirty and damaged. The elevator was not working properly and there was a smell of weed almost everywhere in the building.

    Very friendly receptionists and very helpful

    Stayed in December 2024

  • Reviewed: August 22, 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    the place is duty and there is no Air condition, the bed is so old. they refused to change the bedsheet

    nothing

    Stayed in August 2024

  • Reviewed: July 18, 2024

    6.0
    Pleasant
    • Business trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location nit safe

    Silent room

    Stayed in June 2024

  • Reviewed: June 25, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    The windows in the top floor room cannot be opened and also there is no AC.

    The location is good

    Stayed in June 2024

  • Reviewed: May 28, 2024

    5.0
    Would’ve been a 8/10 if the police sirens didn’t wake us up everyday
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    At 1st glance the room really looked nice but then we started noticing little things like mold on the walls, stained bedsheets, malfunctioning shower head with no hot water the 1st day and to top all that off our neighbour kept blasting music until 4am. But i guess that what u get for booking a room in that neighbourhood.

    It was close to the train station

    Stayed in May 2024

  • Reviewed: May 1, 2024

    6.0
    Good place to stay on a budget
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Lack of maintenance everywhere. Elevator not working, breakfast closed for renovations. One curtain missing. Sink not working properly. Shower drains blocked. No space where to put a laptop for work in your room. My room was in front of the main road and it was a bit noisy.

    Check in was really good. I arrived quite late and Ismael at the reception was professional and handled everything very smoothly. The room is clean and the size is ok. WiFi it's good.

    Stayed in April 2024

  • Reviewed: April 21, 2024

    5.0
    Fair
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights

    There was broken furniture in the room, and it felt crowded. Some of the items that were there are not needed. Some of the furniture does not fit well in the room. I also did not like the location of the hotel

    The bed was comfortable and the room warmed up quickly. The wifi worked without a glitch

    Stayed in April 2024

  • Reviewed: March 25, 2024

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The door key wasn't working. I was in a 5th floor and had to go downstairs to ask the receptionist to open my door every time

    The people from the hotel were responsive. Even though there were some challenges they at least provided solutions

    Stayed in March 2024

  • Reviewed: March 19, 2024

    5.0
    I didn’t appreciate
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Not clean , the staff not kind

    Only the lady at the reception was friendly

    Stayed in March 2024

  • Reviewed: March 14, 2024

    4.0
    Good choice if you didn't have another for this price
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Windows didn't close enough so there was enough noise. The heating device was broken. For 4 days they didn't change towels and sheets. I found used rowel in the bathroom.

    The location was half an hour on foots from the center and close to canal

    Stayed in March 2024

  • Reviewed: January 19, 2024

    4.0
    Cheap for a reason.
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very unclean. Holes and stains in the bedsheets, stains all over the walls, the shower was gross, just overall very grubby. There was no heating system; it didn’t work. There was a small heater above the bathroom door that did not emit much heat, I had to keep it on for 4 solid hours before it became warm enough, and I was quite literally shivering for most of my stay as it was -4 outside. In this kind of weather it’s ridiculous to not have a working heating system in a hotel! I had to wear 4 layers of clothes to be able to sleep. It was honestly horrible.

    The staff were nice and helpful and the location was decent.

    Stayed in January 2024

  • Reviewed: January 6, 2024

    4.0
    Disappointing
    • Leisure trip
    • Group
    • Comfort Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Shower flooded my bedroom

    Stayed in December 2023

  • Reviewed: December 11, 2023

    6.0
    It was alright. Nothing spectacular.
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    A bit outdated. The room was not properly cleaned. Bathroom was very very dirty. It had a certain odour and it lacked some certain basic amenities.

    The location was alright. Alot to do/see around, and they have a private parking garage.

    Stayed in December 2023

  • Reviewed: November 12, 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No towels.. the bed was full of hairs....no telephone in the room...the guy at the front desk was weird ( he seemed high)

    Stayed in November 2023

  • Reviewed: November 11, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The shower was dirty, and it looked like nobody cleaned Shower chemical, just water.

    Stayed in November 2023

Showing 1 - 25

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