Bathroom was dated. Shower in a high bathtub is not so good. Water force was weak.

Good dinner choice and quality. Comfortable bed.

Stayed in April 2024

Parking was excellent

Stayed in March 2024

The external appearance of the hotel/car park is awful, seriously needs some work to make it more inviting/appealing, we nearly turned away. Menu choice for dinner is limited and expensive

The hotel itself & rooms were clean & comfortable Good facilities in the room but would suggest milk sachets/cartons for tea rather than coffee creamer Always good to see an electric socket near to the mirror :)

Stayed in April 2024

Breakfast was good, great selection of food. coffee was fresh and tasty. Parking in front of the hotel was nice. Amiable staff, to bad the restaurant was closed in the weekend. I had a great stay

Stayed in April 2024

Room was rather warm at night and we had to use the airco (it was begin of April), there was a constant humming noise, even without the airco, but it did not disturb sleeping. The double bed we had did dip in the middle but again, it was not too bad.

Room was ok, breakfast bar was very good and there was a lot of parking spaces available. The staff was very helpfull when I had problems with my parking ticket and late check out was not a problem.

Stayed in April 2024

The money taken for parking while it was advertised as free parking.

The breakfast, room and the activities.

Stayed in April 2024

The furniture is very old and damaged, a lot of dust in the furniture, hard pillows...

The breakfast was diversified with quality products, the employees were very friendly, the breakfast location was very ok

Stayed in March 2024

Overpriced stay and inconveniently located far from the city center with limited connectivity. Not recommended for those seeking value for money and convenience of public transport.

I had a fantastic stay at this hotel! The quiet ambiance made it a peaceful retreat, and the car charging facility was a convenient plus for my electric vehicle. The buffet options were diverse and delicious, exceeding. Recommend for a comfortable and eco-friendly stay!

Stayed in February 2024

Slightly dated interior

Clean

Stayed in February 2024

The rooms are very outdated. Very expensive for the value you get

Very well located, really close to Gent Expo. The room was clean

Stayed in February 2024

The hotel is old and should be renovated. Compared to other Holiday Inns in Belgium there is a significant difference in quality.

Clean room. Nearby parking. Friendly staff.

Stayed in February 2024

As a wheelchair user the room was very tight for manoeuvring around

Staff were friendly and disabled parking space was near entrance which was secure. We had an evening meal and the service was good.

Stayed in February 2024

No evening meal on a Sunday

Breakfast was very good. The location is ok but the way into the car park is very confusing.

Stayed in February 2024

Beyond the lobby, the hotel doesn't feel like a 4-star hotel, to be quite frank. We joked multiple times that we were expecting a couple of twins to stare us down the corridor whenever we turned a corner (a reference to The Shining). The rooms were comfortable, but, again, they didn't feel 4 stars. Our door didn't close all the way through when you let go of it, which meant you had to go back and close it properly. This is, of course, a safety concern, especially if you're more forgetful / are used to this not being an issue. Midway through our stay, we noticed the body wash and hand soap bottles were switched. The hotel fixes the bottles to the wall so you can only move them with a specific key. We asked the staff to switch them back, as well as leave some night-time tea (the only one we had was black tea). We were told "No worries, we'll get on that during the day", but we got back to the hotel to find it all the same. This was somewhat of a recurring issue: the staff was always very nice, but they were also young and seemed inexperienced at times. I'm sure they'll improve and you won't feel the difference by the time you visit them. Finally, if you wish to travel around Ghent, you'll find this hotel is somewhat stranded. You're always a tram or car trip away from restaurants and sightseeing spots, which can be annoying when you want to have dinner at 9 PM and most stuff around the hotel is closing down. Keep that in mind when planning your trip!

Communication with the hotel was great, they sent me loads of information before our stay and attended to our questions even before we arrived. The lobby and restaurant areas are quite comfortable, and the food was great. The staff was always very friendly. You get complimentary tea and coffee in your room, which I greatly appreciate. We stayed there because we needed to attend an event at Flanders Expo, which is literally next door. If you have any business there, this is the hotel for you. It is also quite close to the tram station, which is the last one in its line. You can't go wrong! :)

Stayed in January 2024

The pipe under the sink in the bathroom collapsed during the night, there was no water in the minifridge. Also complimentary items like slippers or bathroom essentials were missing, and it’s something you’d like to see in a 4 star hotel like holiday inn. The room as I said was big and comfortable but the hairdryer outside the bathroom was unhandy and it would have been nice having a little bit more light in the room.

Common areas were really nice. The elevator, the hall and restaurant area are amazing. The staff was nice too. The food was good but a little too expensive. The room was big and comfortable.

Stayed in January 2024

Room wasn't very clean, wardrobe was broken, sofa bed not very comfy

breakfast was ok. Staff were very friendly. Parking had electric chargers which was very good.

Stayed in December 2023

Location especially the Loop

Reception Staff breakfast room cleanliness

Stayed in December 2023

I think that a renovation is needed in the interior of the room. For instance, I believe that a hotel room equipped with a bathtub nowadays, is considered obolete.

Breakfast was very good! The personnel was very helpful!

Stayed in December 2023

Small issue with the AC...

Good for the money, very friendly staff

Stayed in December 2023

The route in and out of 'The Loop' was very confusing as was the direction from the car park when exiting. Also there were no signs indicating the direction to find the tram into the city. On returning there were no lights on the steps to the hotel - this was extremely dangerous.

Ideal location for stopping en route. Breakfast was a buffet and it was fine. Room was spacious.

Stayed in November 2023

I had requested wheelchair accessible room, but the bathroom and toilet were not wheelchair accessible. Booking.com data needs to be more accurate when filtering the requirement.

The hotel was reasonably clean and the staff member were very friendly and helpful.

Stayed in November 2023

Really, it is not a 4 star accommodation. Challenging to find parking entrance.

Breakfast was good, staff were nice.

Stayed in October 2023

Very hard to find so more clear signage would be helpful. Old hotel that could use some refurbishing. Old smelly carpets. It's like walking into the seventies.

Friendly and helpful staff. Quiet rooms.

Stayed in September 2023

Shower pressure could be better/improved

Delicious breakfast, Comfortable bed and relaxing room

Stayed in October 2023