Uninterested staff

Room was very comfortable

Stayed in April 2024

Centrally located Parking garage underneath

Stayed in March 2024

Pombakje was barst in

Bedden

Stayed in March 2024

1. The air conditioning did not work making it hard to sleep at night as the room was too warm. We reported this several times and were promised that a technician would look into it but the issue was never fixed. When we checked out after several days we were told that the aircon system was not working for any rooms and that they needed another 2 weeks to fix the issue. The hotel should have been transparent about the issue to us. 2. The breakfast.

Nice, clean room. Good location. Nearby parking. Friendly staff.

Stayed in February 2024

The bathroom had a bit of stink coming out of the ventilation.

Great location, right in the city center, waking distance from the Christmas fair. There is a big public underground parking with direct access from the hotel. The highlight of the stay for the children was the indoor bouncy castle on the ground floor!

Stayed in December 2023

I can't say I have any objections.

Another stay at this hotel. We are very satisfied with the service and reception management. We had a problem with noise from the radiators and they immediately upgraded us to a much more comfortable and quiet room. They are always available for any questions. Pleasant service in the bar and restaurant. We are planning a third visit in March.

Stayed in October 2023

The staff in the Brasserie/Restaurant was probably the rudest and unprofessional I have ever come across in a hotel: passive aggresive and clearly hostile towards anyone disturbing their peace and quiet. Our simple questions from us on where to sit or opening hours were met with a stressed out, aggressive remark about us having to wait our turn (despite the place being almost empty), and it not being the right person to ask. Once finally seated, we were served room temperature coke, and when I asked for a cold one I was snapped at saying they don't have that. Food was pretty bad, the overpriced burger (18 EUR) was one of the saddest things I've seen on a plate. Avoid this place at all costs and go explore Hasselt's wonderful dining out options.

Comfy bed, stylish room, good location.

Stayed in December 2023

Clean great location, extremely good service and a terrific value

Stayed in December 2023

Parking

The rooms are spacious and very clean. The staff is friendly and helpful. Would definitely stay there again

Stayed in January 2024

There were too many people during our stay. We had invited our sons to stay in the hotel and we were suppose to pay for all. But the reception had made one of our sons to pay for his room. Which made the situation embarrassing for us. As my son didn't tell us about it till Christmas.... We made the booking on my husband's name with his credit card....

Not as good as we are used to get in other hotels.... not enough variety.

Stayed in December 2023

Good location, standard rooms. But they had a huge castle trampoline for kids to jump and Alsace fun. As well as free breakfast and dinner for kids

Stayed in December 2023

Niets!

Alles was tip top in orde!

Stayed in December 2023

Breakfast very busy around 10 am. Better go earlier.

Well located near the city center, shops and parking. Nice, contemporary comfortable rooms.

Stayed in December 2023

Constant noise in ceiling.

Stayed in December 2023

Can’t think of anything

It’s convenient, right in the centre of town but on edge so easy to drive to. Parking is in secure hotel area underneath the hotel in a Q-Park garage. Good was lovely. We chose the game menu, desert was also delicious. Room warm & cosy, warm lighting , good shower and very clean overal. We will come again. Staf was engaging but at the same time professional . Thanks for having us.

Stayed in November 2023

At first, when we walked into the room, we could smell cigarettes a lot. Even though not smoking room. It went away later, or we got used to it. I do not know what that was. We also stayed for one night, so this was not that annoying.

Near the center. Very friendly and helpful staff. Very good breakfast. Decaf coffee. Although scrambled eggs might have been from the bottle or powder. Apart from the smell at the beginning, large rooms, we had a good night sleep. Parking was at the hotel - paid - but I did not use it, entry WAY to narrow and curvy, so I did not try to fit in. So I parked in one of the streets at the near harbour.

Stayed in November 2023

Free lunch or dinner for children till 12 years old in the hotel restaurant, in case an adult orders a meal!

Stayed in November 2023

/

Close to the center, nice room, nice bathroom, great breakfast

Stayed in October 2023

paid parking.

Located right next to the historic city centre. Very good breakfast. Recently renovated comfortable and clean rooms. Helpful staff.

Stayed in October 2023

Leaving the carpark is a trip around a labyrinthine network of a semi pedestrian area and can be a bit confusing.

Very comfortable, large room

Stayed in October 2023

The nearest parkade was very difficult to find and get to because or road closures- could have been mentioned by hotel.

Rooms where clean and very comfy. Staff where friendly and accomodating.

Stayed in August 2023

Excellent helpful staff

Stayed in September 2023

The price for breakfast is a bit excessive as it is standard breakfast, nothing special

The room was perfect and you cannot have a better location

Stayed in September 2023

The location was great, close to everything. Very friendly staff. The hotel was very clean and well organised. I highly recommend it!!

Stayed in September 2023