14 Tzanko Tzerkovski str., 5000 Veliko Tŭrnovo, Bulgaria
#19 of 41 hotels in Veliko Tŭrnovo
Guests' ChoiceBased on 552 hotel reviews
8.7Cleanliness
8.9
Comfort
8.8
Location
8.9
Facilities
8.6
Staff
9.1
Value for money
8.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 23, 2024
Sami
IsraelNew hotel, very clean and comfortable. Very good location - 10 minutes walk from the city center. Very helpful staff, I requested parking reservation and the parking place, in front of hotel, was reserved for me. Very good buffer breakfast with big choice of food. Absolutely recommended.
Stayed in April 2024
Reviewed: March 31, 2024
Tom
United KingdomLocation superb
Stayed in March 2024
Reviewed: March 30, 2024
Stoyan
BulgariaOld fashioned bath, some goods need renovation or to be repaired.
Good location, good prices, clean and polite, friendly staff. Very rich breakfast.
Stayed in March 2024
Reviewed: March 25, 2024
Wray
BulgariaYou need to be lucky to get parking
Everything was good.
Stayed in March 2024
Reviewed: March 24, 2024
Rares-bogdan
RomaniaIn the first night, some others customer left their children to play very noisy in the hotel, and our baby woke up repeatedly because of this. We asked the staff to do something but they didn’t disturb the parents. It was a lot of noise until 1 a.m. in the night.
Good location, everything was very clean and the stuff helpful. Not to mention the breakfast, very tasty for this kind of hotel.
Stayed in March 2024
Reviewed: February 24, 2024
Christos
Greece:)
Clean and comfortable room.Wifi was ok and the breakfast in the morning was also very good.Car parking is on the street in front of the hotel which is very convenient.
Stayed in February 2024
Reviewed: February 14, 2024
David
United KingdomEverything was perfect for me.
The staff were wonderful, great location and really good breakfast, I have stayed in Veliko Tarnovo many times and this is one of the best places I have stayed .
Stayed in February 2024
Reviewed: February 12, 2024
Penio
BulgariaGreat staff , great location , great accomodation!
Stayed in February 2024
Reviewed: February 3, 2024
Ahmed
EgyptNothing
Everything was perfect
Stayed in February 2024
Reviewed: January 21, 2024
Simon
United KingdomNothing
Everything..the Sauna especially
Stayed in January 2024
Reviewed: January 9, 2024
Izabela
RomaniaThe room was big, cleaned every day. Breakfast good.
Stayed in January 2024
Reviewed: December 13, 2023
Elena
BulgariaNothing
Everything
Stayed in December 2023
Reviewed: November 20, 2023
Vitali
Moldovathere were no slippers
Staff, location.
Stayed in November 2023
Reviewed: November 18, 2023
Hanganu
RomaniaClose to the city centre on a silent side street. Ît was clean and the breakfast was good. Great value for money. We also had a 4 months old baby with us who was bot botherd by anything
Stayed in September 2023
Reviewed: November 16, 2023
Veroljub
SerbiaGreat location, cleanliness, WiFi,
Stayed in November 2023
Reviewed: November 15, 2023
Kyle
United KingdomNa
Location
Stayed in November 2023
Reviewed: November 8, 2023
Ruxandra
RomaniaThe bathrooms need some refurbishment. In both rooms we had the toilet had issues. We had broken mirror and many broken tiles on the walls. The towels are good, but they look like they have been used for too long. The room wasn’t cleaned daily, they only came and cleared the trash bins, but not everyday. Despite that, the rooms feel very clean, the fact we don’t make mess helped for sure. I was a bit disappointed by the breakfast, considering the great reviews. I was expected higher quality on the food and more variety, but to be fair it’s an ok breakfast for a decent 3 star hotel.
The location is very good, close to city center, but away from trafic. The rooms are big and comfortable and so are the bathrooms. We had half board and the dinner at the restaurant was great each night. They have 4 menu options, one of them vegetarian. It works for 2-3 days, but if you have a longer stay, it might get difficult if you need variety in your menu.
Stayed in November 2023
Reviewed: November 4, 2023
Ivai
Bulgaria-
The hotel was very good, very clean, you can park in front of the hotel, there is no parking but still enough space. Breakfast was good, and room was very clean. Hotel is 10min walking distance from the old town, located in a very quiet area.
Stayed in October 2023
Reviewed: November 3, 2023
Khaled
MoldovaFriendly staff Clean Comfortable
Stayed in October 2023
Reviewed: November 2, 2023
Bogdan
RomaniaThe bathroom could be cleaned better. There are some things that need special attention. The shower needs a longer hose. The window needs a new closing mechanism, it is not closing well. In the winter the cold will be noticed.
Staff was very polite. They did all possible to gain a parking space available. The hotel is new or recently renovated. The top view restaurant is awesome 😄 from Sky Bar!!! Wi-fi is very good quality and very good transfer rates over the internet, 50-80Mbps.
Stayed in November 2023
Reviewed: October 29, 2023
I
United KingdomThe check in took longer than normal because the room card activation system had a problem, however it was rectified and our card worked. There is only one free electrical socket available in the room and it is not near the bed, so if your phone needs charging, you'll have to wait to use it. Alternatively, unplugging the TV and using that socket was possible, but still not at the bedside. The air-conditioning is very dated and didn't produce any cold air, only ambient temperature, which made the room very hot, even with the balcony door open. The balcony door was broken and would not close, which wasn't a problem in the current temperatures, but certainly would be in winter! The matress was not particularly comfortable and gave me back ache. The pillows were too soft and offered little neck support, resulting in neck ache. The Sky Bar was only open for breakfast, not as an evening bar. There was a downstairs restaurant bar but it wasn't particularly nice ambience. The breakfast was basic and lacked choice, just two types of bread, boiled eggs, fried eggs and processed meat sausage. There was also a selection of cold processed meats, tomato cucumber and two types of yoghurt. Fresh fruit was just apples. Juice was not fresh juice, rather more squash. Be careful when sitting down on the terrace! One of the wicker chairs is broken and I sank nearly to the floor, which could have been hazardous for someone with disabilities. The property has clearly been, fairly recently, renovated, but it could be improved further, with more electrical sockets in the rooms, particularly next to the bed, better mattresses and pillows, proper working air-conditioning in the rooms, better equipped Sky Bar and improvement on design and ambience of the downstairs restaurant. Our stay was okay for one night, but any longer and it would be too uncomfortable. We will consider other hotels on our next stay, until improvements are made to the Concorde Hotel.
On entering the hotel, there a very interesting backdrop above the reception of sky and the Concorde aircraft. There is a lift to upper floors, albeit small. The room was spacious and nicely decorated and well lit. The room was reasonably soundproofed. The bathroom was spacious, with good fittings and excellent water pressure for a good shower. The extractor fan was efficient and effective. A good area around the basin for placing items. Room security is good, with key card access. There was a small balcony and a pleasant view over the street. Brreakfast was in the Sky Bar on the top floor, with a nice sunny view. Coffee at breakfast was good, dispensed from an espresso machine. Seating at breakfast was adequate. Staff were reasonably friendly, but not outstanding. WiFi had a good signal. There was a well stocked minibar.
Stayed in October 2023
Reviewed: October 24, 2023
Marieta
United States of AmericaI have often stayed at this hotel and it has always been a very nice experience.
Stayed in August 2023
Reviewed: October 18, 2023
Marinela
BulgariaWe enjoyed our stay very much.
Perfect location, just a few minutes walking from downtown. The room including bathroom were spacious, cozy and clean, also fully equipped. There were plenty of towels and enough space for clothing. Service was exceptional, staff was very friendly and helpful. We enjoyed the food and would not hesitate to visit the hotel again. Thank you for making us feel at home!
Stayed in October 2023
Reviewed: October 6, 2023
Cristina
RomaniaBig rooms, clean, friendly staff.
Stayed in September 2023
Cloghran, Ireland
Labège, France
San Isidro, Argentina
Dubrovnik, Croatia
Dayton, USA
Llanelli, UK
Füssen, Germany
Sigiriya, Sri Lanka
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content