The food

The food was in part not so good...

Stayed in July 2023

All meal foods was repeated daily. No sea-foods.

Sea-side vision from the balcony.

Stayed in July 2023

The walking stair towards the beach.

Room size, views

Stayed in June 2023

I have been to this hotel for the 3rd time in 3 different years, the quality of the services is decreasing...and the price is increasing. now we had 3-4 dishes... while in other years there were 8-9 dishes. For 7 days the food was good...but nothing special. IN other years we served some incredibly tasty specialties. Good rooms with OK beds, CLEANING was OK, like every year, .....BUT ALL the drinks WERE very bad...I bought water, beer and juices from the city. The SHOP at the hotel entrance was permanently closed. The POOL inside was closed ... and the household water was filtered and recirculated. Kind staff only if you had money and paid ..even for anything, yes it's true! Travel to the beach ..on 130 stairs damaged by the weather. The beach was clean and so was the water. The outdoor swimming pools at HOTEL , were with clean water and warm enough even for children, HONESTLY, IT WAS NOT A SUCCESSFUL VACATION. I arrived home more tired than when I left.

For 7 days the food was good...but nothing special. IN other years we served some incredibly tasty specialties. Good rooms with OK beds, CLEANING was OK, like every year, ..

Stayed in June 2022

I would refrain from sharing details. I would not recommend it to my friends or come back - actually to any 4 star hotel in Bulgaria. It is related to personal preferences and expectations, especially coming from the Netherlands. However there were plenty of families that had a lot of fun.

The view from the balcony was nice both to the sea and to the forest on the left-hand side of the hotel. The water at the pool clean, there were enough chairs and lots of natural shade from the big trees. The room was cleaned every day and towels changed as necessary. The weather was amazing, the beach clean and the water warm and clean. Stefan the bartender was polite and very helpful. The lady from the massage was a true caring professional that loves her job and is very customer-oriented!

Stayed in August 2022

No entertainment in the evenings, swimming pool closing at 6 pm, same food every day for 8 days in a row.

Good value for money.

Stayed in August 2022

In the room was daily clean very serious . Food is good.

Stayed in July 2021

The lady that served drinks in the restaurant, where we used to have breakfast, lunch and dinner was very rude and also racist. Also made a complaint with the restaurant manager

The meals were not divers at all. Basic standard food, lots of chips and chicken. Some of the food, like fish was undone/raw. Also the staff was a bit rude.

Stayed in July 2021

The personal in the restaurant was not really friendly.

The room was good. The food was ok. For the price is good.

Stayed in June 2021

all things were terrible

Nothing

Stayed in August 2023

-the inside poll was closed -the food was bad

-the rooms where clean -there where activites at times

Stayed in September 2023

It was "all-inclusive" but not all inclusive, I had seea view room but I see just a thre, to many stairs to the beach very dificil with kids, sun beds from 90' to " private beach" where another one trying to take more leva from you , beach bar it was on the road not on the beach , pool was old and not cleaned . Hotel it's big , beautiful but no investment for a long time. It's not a 4 stars hotel ...

Stayed in August 2023

The food was not eatable! horrible! the sunbeds from the pool were extremly dirty and very few as compared to the number of guests in the hotel! I do not recommend bokkinh this hotel! The drinks were also not drinkeable, very poor quality!!!

The view from the restaurant! The room was big!

Stayed in August 2023

The pool was dirty and i never saw a person to clean it, the food was the same everyday and even the dishes were not clean for a 4 stars hotel, the air-conditioning wasn't working, the bathroom had mold on the side of the tub, the inside of the hotel wasn't a 4 stars hotels

The cleaning people were excellent.

Stayed in August 2023

We were not informed about the facilities when checking-in, took us a day to find out we have a private beach, which however turned out that it can only be used by the "Ultra All-Inclusive" members and otherwise represents an extra charge. The food and drinks down at the beach bar are also only available to "Ultra All-Inclusive" customers, and the rest of the guests are asked to go up to the hotel instead, which is very inconvenient to say the least.

The food was excellent, however the reset of the services were far from satisfactory.

Stayed in July 2023

Parking, food, restaurant & toilets not clean

Big and clean rooms. Very professional masseuse.

Stayed in August 2022

the staff are not nice and polite and their services are poor quality

clean room

Stayed in July 2022

The pool bar was poorly, the chairs and the table at the pool were dirty .On the beach the staff were so rude. Coffee was not good- it was soluble coffee and the wine was the same.

The food was generally good! We had a lots of salads, fruits. The room were large, cleaned every day- this was the best thing.

Stayed in August 2021

The hotel doesn't have an easy access for baby strollers to get to the pool and the beach. The ramps are too steep and too wide for the stroller wheels. Allot of noise from the nearby hotels and restaurants ... hard to fall asleep before 12 o'clock.

Amazing customer service, great view from the room and the restaurant. Fun activities throughout the day organized by the hotel staff.

Stayed in July 2021

The food was the same every day, sometimes leftovers from the day before. The bar drinks were very boring with no taste. The hotel in general is dirty, not taken care of. It is pretty expensive for the fact that it’s dirty, bad food, cheap drinks, two lifts for the entire hotel that barely work, and staff that doesn’t know anything and can’t help you. During an evening it rained and our balcony got filled with water because of their broken pipe, it was night so when we asked the staff at reception the girl said “I can’t help sorry”. The cleaning staff ignored our room three times and when confronted abt it, just gave us some toilet paper to make up for it.

The beach is nice and the hotel is big and spacious.

Stayed in July 2023

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Stayed in August 2023

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Stayed in August 2023

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Stayed in June 2023

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Stayed in August 2022