Wonderful staff. Beautiful rooms. A great experience!!

Stayed in April 2024

Friendly staff; great breakfast options

Stayed in March 2024

Great staff, comfortable accommodations, location. Complimentary wine and cheese with the other guests was a nice surprise.

Stayed in February 2024

Each room has unique decor and very comfortable. Good breakfast buffet in covered terrace. Great menu selection in main dining room. Daily managers reception. Great location with 5-10minute walk to Front St. Employees made sure our stay was great. They are very friendly, efficient and knowledgeable about area. The hotel has a great ambience.

Stayed in January 2024

Nothing.

Excellent location within a short walking distance of Hamilton centre. Fabulous, friendly staff who make you feel very special and welcome. Ideal location for runners attending the running weekend. Lovely breakfast and beautiful gardens. I would stay here again in a heartbeat.

Stayed in January 2024

nothing

very good

Stayed in January 2024

The cold water in the swimming pool. The birds flying around the breakfast room while eating and dropping their load when perched on the nearby wall lights.

Enjoyed the complete atmosphere. Very relaxing. Very friendly and helpful staff. The handy shuttle to the town. Excellent daily breakfast. Enjoyed daily happy hour which helped to meet other guests. Sitting around the beautiful garden.

Stayed in October 2023

Hot Breakfast Vegan, not available.

Clean and well maintained. Stayed after a period of approx 10 years, still keeping very high standards.

Stayed in November 2023

Cold swimming pool water. Providing heated swimming pool water under consideration, according to the owner.

Friendly and helpful staff. Comfortable surroundings. Beautiful garden. Available early shuttle service to the town.

Stayed in November 2023

Very comfortable and good location

Staff are amazing!

Stayed in October 2023

TV remote didn't work and breakfast shouldn't o ly be from 7 to 9.30am it should be to at least 11am. The bed was a full size that was for 2 people. Should be at least queen size.

Jade from the front desk was very welcoming and pleasant.

Stayed in September 2023

TV remote didn't work well. Breakfast should be a hour or 2 longer

Room was clean and spacious. Staff was friendly as well

Stayed in September 2023

Everything was perfect.

All the team were incredibly friendly. The suite was spotless and comfortable with everything we needed. The super king size bed was very, very comfortable. My Husband slept better than he does at home. The air conditioning worked well. The pool was lovely and warm and never busy, we were there on our own most of the time. Everywhere on the islands is a short taxi, or ferry ride away. Often the hotel gave us a lift into the centre of Hamilton as we have mobility challenges, but it’s an easy walk for anyone with good mobility. There were no biting insects at all, not even any flies or wasps and no sign of any mosquitoes. The food at Ascots is some of the best on the island.

Stayed in August 2023

Loved the bacon and egg croissants for breakfast, but I waited 15 minutes for it!

Wonderful property, great staff, roomy, good breakfast, loved happy hour, only a few minutes walk into downtown.

Stayed in July 2023

Nothing

The is a lovely boutique hotel close to the town of Hamilton. Hospitality is amazing and the rooms are beautiful.

Stayed in July 2023

Some of the specialty items at breakfast ran out if you did not get up early enough. It would be helpful if the hotel could organize a daily shuttle to one the many beaches on the island as transportation on Bermuda is a challenge. One of the closest beaches was Marley Beach – did you visit it? Don't why this a booking.com question but if it was close by, the staff did not inform us about this option.

Breakfast was very good. Gardens were beautiful. Room and amenities (fresh beach towels every day!) were top notch. Enjoyed the complimentary ebikes and wine hour.

Stayed in July 2023

Tired decor, reminds me of grandma's house.

Staff were very nice

Stayed in July 2023

I loved it all.

Unique. Friendly. Accommodating. Beautiful.

Stayed in July 2023

The coffee was delicious. Lots of choices for breakfast. The staff was extremely helpful. Everyone was friendly and willing to assist with whatever we needed to make our trip successful. For example: we borrowed the e-bikes and they gave instructions and directions to ensure our safety. On arrival, the reception had our flight info and greeted us at the door by name. The front desk made sure we had a taxi set up for our departure. We enjoyed the Ascots Restaurant. The food and drinks were delicious! The beauty of a small hotel is the personal touches that the customer receives. We will definitely be back. Thank you! We had a great time.

Stayed in June 2023

Everything was great.

excellent

Stayed in June 2023

How caring everyone was and their attention to every detail.

Stayed in June 2023

Expensive relative to value.

Room size, very helpful staff, open fresh air layout. Location close to business district.

Stayed in June 2023

Sonia was very kind and sweet and super friendly. My friend and I got a bit lost walking back to the hotel from downtown Hamilton and I called Sonia and she immediately helped us secure a taxi. Bali was also very nice and friendly.

Stayed in May 2023

There wasn't anything I didn't like!

The aesthetic of this hotel is very calming, reminiscent of a refurbished plantation home. Each room had their own theme. The grounds of the hotel were well kept with their landscaping and flowers that you're never lacking for good photos or views to gaze at. The beauty of the hotel is not only matched but may even be superceded by the kindness and graciousness of the staff here. All the women we spoke to at the reception desk were incredibly helpful and sweet, and the other workers were very friendly, even in passing. The hotel is also a leisurely walk to the bustling Hamilton, where you have easy access to restaurants, shops, and public transportation such as the ferry and bus. From there, you will have the ability to get to popular tourist spots like Horseshoe Bay, Elbow Beach, St. George's Harbor/Blue Spot Park, and the Crystal Caves. I prefer this level of access instead of staying at a resort that is near the attractions but away from the city!

Stayed in May 2023