Seems as if it is privately owned and their a disconnect communicating between the property hired concierge team versus the booking company. There is no English speaking liaison to assist tourist who come across this booking not fluent in Portuguese. Also you lied that the room will not be available and suddenly came up with an early check-in fee to make a profit versus being there for the customer who is already paying a surcharge due to carnival season who has been a regular guest in the past.

Conveniently located nearby places I wanted to show my friends

Stayed in February 2024

Check in process

Location

Stayed in December 2023

The unit was old, bathroom was old, with some signs of mildew, toilet didnt flush well, bed was uncomfortable, the TV service was very difficult to figure out. Old outdated furnishings and towels.

N/A

Stayed in August 2023

INTAKE UPON ARRIVAL WAS DIFFICULT

GOOD GYM AND POOL

Stayed in July 2023

Check-in take too long.

Location

Stayed in July 2023

I didn't like to check in process or typing back and forth on WhatsApp if you had any concerns

I like that it was convenient for walking to restaurants and clubs

Stayed in April 2023

No checking agent... you had to use an app to check in... no cleaning service... two horrible towels...ants in the room...the toilet ran very slow...

The location is amazing...the staff at the front desk was wonderful....very safe...the bed was very comfortable.

Stayed in April 2023

The bathroom was not clean. There was a lot of mild on the tiles

Stayed in March 2023

reception needs to improve the service

Well-located and spacious flat

Stayed in January 2023

leaks in the bathroom

convenient

Stayed in November 2022

security saw me and my friends dropped off by Uber but didn’t want us to get to front desk without grabbing our documents or confirmation. I’ve never felt so mistreated as a customer.

central location.

Stayed in January 2023

there was no local staff we could appeal to

location

Stayed in December 2022

The electricity in my room was not working and they took too long to fix the problem.

Breakfast was not included.

Stayed in July 2022

the maintenance and care of the apartments were very poor. i had to request to change rooms two times due to things not working, things broken, and overall bad shape. the last room they gave me was good but the internet service did not work and it took over a week to fix

the location and the building security

Stayed in May 2022

If you’re staying at a property for four or more days, 2 sets of towels need to provided. Also, response to issues should be in real time.

GREAT LOCATION!

Stayed in May 2022

The fact that you have to pay the cleaning separately and there are no equipment for you to clean it by yourself. They don’t change the bed sheets and towels if you don’t pay for the cleaning, which takes less than 1 hour. Take it into consideration if you’re staying longer. Another thing I didn’t like is that tou are now allowed to bring anyone into your flat. If you’re staying for months like me m, it’s a huge lack for freedom of you can’t invite friends into your flat. But I think this decision was not made by Atlântica but the building managers as most of the tenants are not from Atlântica.

The location is great. The street is quiet but central. There is a good indoors swimming pool if you like to swim some lanes. Water is often very cold though.

Stayed in May 2022

My room was not fully cleaned when I arrived so I had to do some cleaning. it smelled like smoke. i purchased Lysol and room freshner. Then the toilet hose was leaking so I had to use the very two towels yall provided to clean it up. Housekeeping brought ONE towel and didnt bother to take the wet dirty ones. The tvs were not turning on cause remote batteries were not working. They wanted to change my room from 5th floor to 19th. Bizarre to have to move up 14 floors. so i stayed.

location is always my reason for staying. it used to be much better before the property changed to residence. As a hotel guest not much is put into the guest. almost like we are on our own after we arrive. worst inconvenience is to have to contact someone via WhstsApp with issues instead having a human to deal with at reception. Highly recommend the Atlantica Rep be at the front not some hidden office.

Stayed in April 2022

The room was not clean enough, the swimming pool and gym need a good maintenance. The sauna was not working. There's no breakfast included as the small restaurant is being removed.

The location is nice because it's s surrounded by restaurants and pubs, the subway is reachable walking. The room is very comfortable.

Stayed in April 2022

The Atlantica App and support do not work as at a minimum Quality level. Took more than 35 minutes to set the check in, although I had done all the pre-check in procederes. If was not for the support of the condominium personel, not related to the Altantica team, I would had a really bad experience.

Stayed in March 2022

no hand towels and there not enough towels for two. had to request next day and it took a long time. sofa bed in living room is damaged, can’t sit on it. internet quality is poor

location

Stayed in March 2022

It was not made clear upon booking that the stay is administered via an App and that this App is not available to download for non-Brazil mobile phones. When I used the Booking.com messenger to contact the apartment administrator, they did not address this problem. I was lucky because I had a Brazilian relative who was able to get a WhatsApp number for them. Once I established communication with Bela Cintra via WhatsApp, they were very helpful but we spent a stressful few days before check-in wondering if we would ever be able to fulfil our booking.

The location in Consolacao was amazing with loads of great bars and restaurants

Stayed in January 2022

My bed did not have a comforter. Plus the bathroom light did not work. Plus there was little small bugs in the room.

Stayed in September 2021

They don't have extra towels and room service.

Stayed in May 2021

Customer service is horrrrrrrible. No face to face contact. Its all through an app and they are horrible in responding and rude. They should allow the people who physically works at the reception desk to assist us with everything. Nothing is in the rooms as ghey said. If something is missing you have to wait hours and sometimes a day or two for them to come fix it. Where the physical staff could easily do it. Its a decent place but beyond horrible customer service and maintenance.

Location is great.

Stayed in January 2024