The water in my bathroom sink never got hot, but the shower did.

I liked the location and all the staff were super friendly. Food at the restaurant was good as well.

Stayed in March 2024

The front desk staff was not very friendly or cheerful. The big issue we had was booking and snorkeling trip. The were not enough people for the boat to pick us up at the resort, so we were told we had to find our own way into town to catch the boat. I felt this was very unprofessional. Other properties that we have stayed at in San Pedro always got us to the venue. We ended up canceling the excursion, that was disappointing.

The everyday staff was very kind. I felt Wendy went out of her way to ensure that we were taken care of.

Stayed in February 2024

Staff at front desk was exceptional and were very attentive to helping make dinner reservations. Wait staff on the beach was great!

Stayed in January 2024

Breakfast is not included and drive to San Pedro is 20 minutes

Great resort with a wonderful beach and friendly staff

Stayed in January 2024

Nothing!

Beautiful property, staff very attentive and responsive to requests.

Stayed in October 2023

The staff was attentive, knowledgeable about the area, the general manager was so personal, the pool was amazing, the grounds were very tropical and well kept. Just lovely!

Stayed in July 2023

Access to drinking water, it is expensive to pay for all drinking water.

The environment was very quiet and not over crowded. The staff was amazing.

Stayed in May 2023

a bit far out of town.

great staff. great rooms.

Stayed in December 2022

The location is very remote. Hard to get to and hard to get to other nearby attractions. Had to rent a golf cart. Might be nice if they had a fleet of their own carts.

Great value for the money. I've paid a lot more for much less. Perfect for a family stay.

Stayed in December 2022

not a thing at all.

everything

Stayed in December 2022

~Spa tub always tripped a GFI switch located under it - so someone had to come and flip it to use. There was never hot water in the villa, just luke warm water. ~Booking advertised fixed prices for meals - that was not the case. The property indicated that was not the case. Our dinner for 4 which was booked at the O restaurant before we left the US was over US$180; as opposed to the priced quoted by Booking.com. A cup of coffee in the restaurant was just shy of US$6. ~Location of the property was 3.5 miles north of San Pedro, so it took about 30 minutes by golf cart to get there, or 15 minutes by boat. Golf cart rentals were US$80/day (but was discounted for additional days) ~Round trip transportation between Belize City to property was an additional US$239/person and included a flight to San Pedro then a Van/Boat to the property.

Villa with a beach view was fantastic. Very helpful concierge staff - booked our diving/snorkeling trips and trips to the mainland for visiting Mayan ruins. Spa services were good. Lucy our server in the O restaurant was outstanding. There is a great bakery and a good restaurant about 800 meters south of the property, so walking distance.

Stayed in December 2022

Nothing

Very good

Stayed in August 2022

property was great. however the roads and golf carts were not so great.

amazing property. beautiful and clean with great staff. Our family had a blast!

Stayed in July 2022

nothing!

beautiful pool, extremely accommodating

Stayed in July 2022

Not easy to walk to many places or for a Long Beach walk but there are other activities!’

loved the beach and the hammocks; the pier and watching the sunsets in the morning; coffee provided at the unit; comfy beds; good space; chill vibe and really helpful and friendly staff.

Stayed in July 2022

would have been nice to have a small store with more options. more options for food.

close proximity to water, activities available, San Pedro. they made things very easy to set up and enjoy. really enjoyed the activities were our family and private

Stayed in June 2022

It would have been nice to have some activities or entertainment. A yoga mat was provided but no yoga session/lesson. Some live music would have been nice in the evenings.

Beautiful hotel , with secluded private beach. Pool area was lovely. Staff were really friendly. Pregnancy massage was great and pamper package.

Stayed in May 2022

beautiful property, beautiful rooms, close to secret beach

Stayed in June 2022

The location was great! We wanted to be away from the festivities of downtown for our stay. Our room was exactly what we thought it would be! The food was great however, complementary breakfast would have been nice; though we appreciated the welcome drinks!! 🌴

Stayed in May 2022

Superb location, great food

Stayed in April 2022

when I was booking, they were slow to respond about my issue. No Beach, but whole San Pedro has the same problem because of the seaweeds. The road to town is worse than worse, 15 min in golf cart.

Clean, comfortable best customer service.

Stayed in March 2022

Not a complaint. More of a notice. The beach areas in San Pedro are not typically walk right in. There is a lot of seaweed and rocks so there isn't technically direct walk in beach access. However, this was typical everywhere and you could still lounge by the beach if desired.

I didn't initially choose this hotel because there wasn't enough reviews but let me help change that. The hotel itself was exceptional. The lounge areas were beautiful, the pool and surrounding chairs were great/comfy. It looks like the photos. The staff was exceptional. They were super accommodating and friendly. Everyone I meet was professional. The hotel helped us arrange everything. From golf cart rental (their form of transport), to tours, covid testing and even transport back to the international Airport. They made the entire trip wonderful. I would come back to this hotel based on the staff and service alone. We ate at their restaurant several times. One very delicious valentines dinner. Everything we ate was great and reasonably priced. Drinks were the same. The rooms had comfy beds and pillows with a ton of space. I think they are meant to be apartments so they are spacious. The location is about 3 miles from the main city. Walking distance to a few places but otherwise you'll need a golf cart or bike. This location is a bit closer to secret beach. They allow bike rentals only during the day and it's free. You can also use their kayaks and paddle boards.

Stayed in February 2022

They needed more lounge chairs on the beach. They needed to provide more coffee for coffee maker. Restaurant food wasn't great but prices very high Golf cart rented from resort didn't run very well, ran out of gas - no real apology and nothing done to compensate Really far from town

I liked how small the resort was. The pool was nice. No card or token was needed to get beach towels. Guest services was helpful in arranging excursions.

Stayed in February 2024

Our room wasn't cleaned well and I would suggest the property take a second look to make sure that things like rags and dirty glasses aren't left around.

This is a great location, beautiful pool and pretty property.

Stayed in January 2024