Facilities a bit tired: shower head just ok; first room was very stark; towels were not very absorbent; minimal soap

Location, cleanliness, staff person, comfortable bed, free parking

Stayed in August 2024

Facilities were between ok and good: stark furnishings (but clean) and shower head needed fixing

Stayed in August 2024

Can't really think of anything, hmm maybe install a water dispenser in the lobby?

Your staff member Handra is the absolute best - she went above and beyond to make sure we got everything we needed, even working past her shift! She was super helpful and empathetic and everything I needed after having to book last minute after a cancelled flight.

Stayed in July 2024

Old design.

The facility is very convenient to shops and restaurants. Also budget friendly.

Stayed in June 2024

The outside needs updating

It was nice and quiet the bed was very comfortable and the staff was amazing

Stayed in June 2024

The price. Too expensive.

No breakfast. Location is good. Room ok but bed not confortable - need to be replaced it. It's pricey.

Stayed in May 2024

Plumbing needs upgrade as shower had no mixing valve so water changed from hot to cold and back again.

Clean room, very friendly helpful staff. Code instead of key card was nice to get into hotel and room.

Stayed in May 2024

Location was not great for us

The friendly staff were so accommodating and helpful. Nothing was too much trouble for them

Stayed in April 2024

It's a bit confusing to get access after hrs, no staff on after a set time nightly.

The staff was wonderful. Doing renovations but never was bothered in the least.

Stayed in April 2024

By the way I (Mark Thomas) didn't write this (above). Naughty. Naughty, I think it was commissioned by the hotel. Yes, the front staff were very helpful, but it certainly doesn't use words that I would normally use. What I will say is that it is well located for the Central Park parkrun about 1.5km away. I also had a strange encounter, not connected to the hotel, with a man, Marco was his name, who pulled over on Kingsway and asked me for directions to the airport, which I was to my surprise able to help with. He then tried to give me two leather jackets that were left over from a recent trade show, I said "Ciao" before he asked for money. What an opportunist. Suffice to say I'll keep an eye to see if my review is re-edited.

The cleanliness of the hotel was truly remarkable. The moment I entered my room, I was greeted by spectacular view of Vancouver. The frontdesk staff paid a genuine care. Overall cleanliness of the hotel was great. It's evident that although they are under renovation, the hotel management places a high priority on maintaining a hygienic environment, which is especially crucial in today's world. Highly remarkable and recommendable!

Stayed in November 2023

No USB plugs in the room and the outlet under the mirror needs replacing as it doesn't hold the charger tight

The room was clean and no carpet☺️. Beds were comfortable Staff were very friendly and helpful.

Stayed in October 2023

We would arrive after Check-in hours and arranged to check-in online, even though it is not customary. Staff went out of their way to help us

Stayed in September 2023

A little inconveniant

Large and comfortable room

Stayed in September 2023

It was definitely over priced for a 2 star hotel. We paid $350/night for 3 nights for a room with two beds and I know Vancouver is expensive, especially in summer, but this was just too much for what it is. Elevator was out of service which was a bit of a pain for transporting the luggage upstairs. The walls were not very sound proof.

It has a good location, not too far from the Sky Train. It was clean and the staff are very friendly. The view was also better than expected and we were grateful for the a/c and good water pressure and the included parking.

Stayed in August 2023

Needs some renovation but it seems in progress …

Outside from City core but close to train.

Stayed in August 2023

Most of the hotel was under renovation. Work was not going on while we were there, but there was, at the time of our stay, no elevator (it had been ordered) and much of the hotel was covered in plastic. These are of course temporary issues, but it seems like had been ongoing for quite some time. The actual rooms were very nice though. There was also no breakfast, but there was juice and snacks in the lobby at most times.

The location was very convenient, located a bit outside of Vancouver with quick access to public transportation. We only used a taxi to and from the airport. Staff was very responsive and I really liked the digital concierge system.

Stayed in July 2023

What they lack in amenities and modernity, they make up for in amazing staff and cleanliness. Great place and good value

Stayed in July 2023

The on-going renovation.

Handra was a very good staff ensuring that we have everything we need before her shift ended.

Stayed in July 2023

From outside it looks a little bit dangerous but inside is awezome!

Rooms are super confy, personal is super welcomming!

Stayed in May 2023

Loved the staff. They were excellent! super friendly and helpful. answered all my questions quickly. I give the staff a 10

property needs work. but totally looks like they are trying to make it better.

Stayed in May 2023

It kinda sucked that lots of the facilities were under construction for upgrading, so there was no hot tub or sauna and no elevators but I'm guessing upgrades were necessary

The staff were awesome. Handra, the front desk clerk was super helpful and even hooked us up with a room with a view of the city. The room was clean, and Handra showed us the new security features they are installing for the rooms and showed us what to do. Definitely a cool feature

Stayed in May 2023

electric socket is bad and told staff bout it

the room is clean, location is near to metrotown and lots of restaurant

Stayed in May 2023

The plastic tarp at the end of the halls

Nice room loved the air conditioner. Handra was very lovely, she made us feel at home, One of the best welcomes I’ve received in Canada. Will be sure to come back again

Stayed in May 2023

The hotel had a policy for check-in, which is only available before 10:30. Also, the hotel was under maintenance, and they had no elevators. The room was not clean. Had stains on the sheets and pillo cover.

The view from the window in the morning and friendly staff.

Stayed in April 2023