The sheets were papery, not thin but felt like paper! It was an interesting texture, however the towels were super soft! The water in the shower went from scalding hot to freezing and luke warm in between without touching the taps. Made it difficult to shower. The front desk said they would have maintenance look at it as that should not be happening.

The room was large, full kitchen including an oven, decent beds, good view. Having a full kitchen is helpful for a longer stay. The cafe at the hotel is a bonus with a variety of breakfast, snack and lunch items. The hotel itself is clean and has fast elevators. The staff are friendly and helpful. $10 gift card to the cafe for not requiring housekeeping is a good idea.

Stayed in April 2024

We thought breakfast was included. Washing drier not working so had to walk to laundromat.

Great location. Reasonable price I think. We could choose to not have room cleaned and receive vouchers in return.

Stayed in April 2024

Secure & safe. Staff were incredibly helpful

Stayed in April 2024

I was concerned about people making loud noises near the hotel at night.

Spacious room with good view Convenient as there is a supermarket nearby

Stayed in March 2024

We stayed here 25 years ago & we enjoyed it then, so decided to stay again. The location is great, the staff are all lovely - a special thanks to Antonio on the front door - he is so helpful!

Stayed in April 2024

It says it has a Spa but it’s far from a Spa. It’s a pool in a dingy basement which is totally unwelcoming and for this reason we didn’t use it. I’d have never gone on my own for sure.

The location was excellent

Stayed in March 2024

We have never used an air conditioner/heater set up like that. Instructions would have been great

The location was great, we were at a cheer competition at the convention center and could walk

Stayed in April 2024

It was lovely to wake up, make breakfast in our mini kitchen, and enjoy it overlooking a beautiful view. The amply sized room included an office space and couch area. The pool was a perfect temperature.

Stayed in April 2024

It was minor things for us...the bed was low and hard..so it was difficult to get a good night's sleep as every movement woke the other person, and we couldn't get comfortable for long. A garbage can other than the one in the bathroom would also be a plus as there was garbage from drinks, and snacks, packaging, so the one garbage filled quickly.

The room was spacious, and even came with a kitchenette. The hotel and room was clean, staff were friendly, and the room was turned over daily. There was ample space to charge phones and other devices, and we had a great view. The location was also excellent for transportation.

Stayed in April 2024

The hotel has been renovated. The only problem is that, in my opinion, the renovation didn't go far enough. For example, the bathroom remained old and small and without any ventilation. The kitchen, albeit functional, is also old.

Good location. The room we stayed at was big and was renovated. If you refuse housekeeping, the hotel provides a voucher for $10 to be used in the cafeteria downstairs, just make sure to hang the sign before 2am! The cafeteria is actually very good and with reasonable prices. Keep in mind, though, that not all rooms are renovated. If you prefer to buy something to eat in the room, there is an IGA store nearby.

Stayed in March 2024

The only problem I had with the hotel was the bathtub was not draining well. Other than that, everything was great. But the price was still a little pricey.

I had breakfast at the hotel. It was fantastic. I've been to a couple of places for breakfast during my stay in Vancouver and one I had in this hotel was the best!

Stayed in April 2024

N/a

Location, rooms very roomy, up to date, clean C Prime restaurant very good! Beyond cafe good! Reception staff very helpful especially Ivy

Stayed in April 2024

Close to the city and public transport , indoor pool and gym

Stayed in April 2024

The room was very hot and stains on the bathroom door

I like the hotel and restaurant and pool.

Stayed in March 2024

Swimming pool water was pleasantly warm. Lots of towels But did not have chaise , no hot tub.

Lovely large room with view of city looking to some mountains.. comfortable furniture. Very quiet. Well designed fridge, coffee /tea maker Coffee shop was good.

Stayed in March 2024

The AirCon (A/C) stopped working on day 3; the other electric stove did not seem to work. Neither was critical for our stay but I would imagine both not working could be problematic for others.

At the top of the list is the world-class service. Every single person we encountered exemplified gracious hospitality. The hotel was also nearly immaculate—kudos to your housekeeping army! Lastly, the hotel was situated perfectly in terms of its proximity to the sights and sounds that define Vancouver but set back enough from the hubbub of Granville to make for peaceful evenings. Big plus is that there were two Tim Hortons within two blocks of the hotel!

Stayed in March 2024

Nothing at all

A great spot to stay in. Nice hotel with a good restaurant. All staff are friendly.

Stayed in March 2024

View from 28th floor, size of room, breakfast.

Stayed in March 2024

I wished that they would renovate rooms below floor 10 cause they were outdated

Location was great. Rooms had everything I was looking for and the staff were amazing.

Stayed in February 2024

Close to everything

Stayed in March 2024

Can't think of anything, no complaints, ✨️

The room was huge, , we weren't expecting that , ✨️

Stayed in March 2024

All three groups said the same thing, beds were rather hard.

Location, size of room.

Stayed in March 2024

Hot water takes a long time in upper floors if hotel is less occupied. Minor inconvenience like the safe lock was jammed and no operating instructions. Broken shelf in the fridge.

Great location,10 minutes walk from downtown conference centre where I need to go. 15 to 20 minutes car ride from airport except rush hours.

Stayed in March 2024

The gym was sketchy, did not feel comfortable working out all by myself. Leaking ceiling in the gym. Toilet did not flush right, tub taps sid not work right

Large Rooms, great coffee shop and restaurant. Very friendly staff

Stayed in March 2024