19 Keith Avenue, L9Y 4T9 Collingwood, Canada
#11 of 22 hotels in Collingwood
Guests' ChoiceBased on 1033 hotel reviews
7.3Cleanliness
8.2
Comfort
8.2
Location
8.4
Facilities
7.4
Staff
8.0
Value for money
7.4
Free WiFi
8.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 11, 2024
Rachel
CanadaDinner took awhile to be served almost 2 hours in total.
Rooms were cozy and cute. Location is great.
Stayed in May 2024
Reviewed: May 6, 2024
Phylip
CanadaCheck in was very confusing. We were told originally that we could pay separately since me and my girlfriend were splitting the cost and then we were told that we all had to put it on one card. Also, I have not yet received the $200 deposit back from, the room the room was left exactly the way it was when we walked in and we have still not yet received the $200 deposit even though they said that it has been released. There was construction on the building as they are building a new addition onto the hotel, and it was very hard to find due to the construction. There was no sign stating that they were open no signs pointing to the hotel or anything.
The room is clean. The shower was awesome water was hot.
Stayed in May 2024
Reviewed: April 28, 2024
Tanya
Canadaparking was difficult at certain times but that was just due to construction
Stayed in April 2024
Reviewed: March 31, 2024
Claudia
CanadaLocativo
Hit tub and swimu pool
Stayed in March 2024
Reviewed: February 5, 2024
José
CanadaPlastic cups are not adequate for hot coffee available in the room.
Gym and pool.
Stayed in February 2024
Reviewed: January 29, 2024
Chandra
CanadaI like
Stayed in January 2024
Reviewed: January 23, 2024
Jocelyn
United KingdomThe staff was outstanding! Aimee (spelling may be incorrect) was so helpful, warm and patient every morning. Really went above and beyond to accommodate us during our stay. There was a lovely blonde lady working in the afternoons, every encounter I had with her was pleasant and friendly. The gentleman working the night shifts was welcoming and really went out of his way to make sure we had every thing we needed to make our stay perfect! The room was great, clean, spacious. Beds and pillows comfy. But the staff was really what stood out!!
Stayed in January 2024
Reviewed: January 8, 2024
Marina
Canadathere was an unpleasant smell in the room.
convenient quiet location, not too expensive
Stayed in January 2024
Reviewed: December 24, 2023
Diana
CanadaIn the beginning I was skeptic about this resort because is my first time out of the village! But The experience was amazing, they have hot tubs as well which I didn’t expect- is amazing After snowboarding to come in the hot tab to relax! My personal experience was more than I expected!
To begin with I did my reservation in the last minute and I still had a good deal! Secondly- is not far from the village like 10 minutes drive, is very save property and nice environment!
Stayed in December 2023
Reviewed: December 13, 2023
Bev
Canadathe construction mess. the entrances .. the doors were unlocked getting in the bldg, the mess just outside the bldg
location for the Harbour street fish bar restaurant
Stayed in December 2023
Reviewed: December 9, 2023
Nadia
CanadaThe hottub and steam room to be hotter
The outdoor and indoor hottub, the steam room, the gym,dual properties, parking,
Stayed in December 2023
Reviewed: October 30, 2023
Priya
CanadaThe elevators were not working. The view was facing a construction site. Otherwise, it was good.
It was comfortable and easy to locate.
Stayed in October 2023
Reviewed: October 27, 2023
Joanne
CanadaUnder construction
Value
Stayed in October 2023
Reviewed: October 20, 2023
Dovhanyk
CanadaElevator wasn't working
Comfortable room and bathroom
Stayed in October 2023
Reviewed: October 11, 2023
Hoi
Hong KongThere were several flies flying around the room. Don't know how they could get in. The pillows were too high for us and my neck is painful in the next morning. Since the building was under renovation and the elevator was out of service. We needed to walk up 5 storeys with our luggage cases.
The room was spacious and the mattresses were comfortable. The price was reasonable.
Stayed in October 2023
Reviewed: October 6, 2023
Carol
CanadaThe elevators were not working. Had to climb 3 flights to,room.
The room was large, beds comfortable and the balcony allowed us to enjoy the lovely weather
Stayed in October 2023
Reviewed: September 29, 2023
Thong
CanadaN/A
N/A
Stayed in September 2023
Reviewed: September 14, 2023
Natasa
CanadaThe bathtub in the room. The condition of the pool and hot tubs. One of the beds was broken.
The staff. The room was decent
Stayed in September 2023
Reviewed: August 30, 2023
Susan
CanadaRoom was not ready until after 4pm , promised to call when it’s ready but never received a call . Construction is going on , so no proper lobby or any amenities available. You don’t know all of those after you have booked the room. Asked for change to their affiliation hotel , but have to pay extra .
Great Location , well equipped one bedroom , reasonable rate.
Stayed in August 2023
Reviewed: August 16, 2023
Espiritu
CanadaOdd smell in the elevator
Clean, friendly staff,nice trails nearby, close to blue mountain
Stayed in August 2023
Reviewed: July 14, 2023
Chris
CanadaUnder construction that was not announced or made me aware before hand
Value for money
Stayed in June 2023
Reviewed: July 11, 2023
Cox
CanadaHaving to go across the road
The lounge across the road
Stayed in June 2023
Reviewed: July 4, 2023
Jeelisa
CanadaThe smell in the hallway was not pleasant.
Cost and location
Stayed in July 2023
Reviewed: July 3, 2023
Mcleish
CanadaAir conditioning only in the bedroom area. Major renovations going on. I booked a condo in the living water resort and was placed in the club cranberry resort.
Easy connection to bike paths.
Stayed in June 2023
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