The room temperature was too cold and did not seem to be working properly.

Location and service

Stayed in April 2024

The most notable drawback of the hotel is that it does not provide microwaves in every room. Rather, there is a single unit in the lobby, and while it is generally available, one would much prefer the convenience of having a microwave in one’s own room.

If you are planning on visiting Ottawa or the Ottawa region, this hotel is a very fine alternative to the many choices in the downtown area. The rooms are very spacious, immaculately clean, comfortably carpeted, furnished in a aesthetically pleasing manner, and provide a nice view of the Gatineau riverfront. I chose a room with a single king bed and a sofa and especially appreciated the very long expanse of the desk and the cabinet, which stretched across much of the room’s wall area, providing me with ample space to lay out my things. The real draw of the hotel is its outstanding location — right across the street from the Canadian Museum of History (which, despite the very disappointing renovation of its formerly excellent Canada Hall, still remains Ottawa’s most interesting museum, especially when it hosts special exhibitions on a European theme). One can leave one’s jacket and belongings in one’s hotel room, cross the street and tour the museum at will — even return to the hotel and come back to the museum, if the need arises. Plus, the National Gallery and Parliament Hill are just a short (and enjoyable) walk away across the nearby Alexandra Bridge. And at night, the view of Parliament picturesquely illuminated across the river is one of the most memorable sights in the Ottawa area. Breakfast is as good as one would expect, with not only eggs and bacon on offer but also sauteed vegetables and potatoes. Parking is extra but always available: if the above-ground lot fills up, additional space is on offer in an underground garage on site. Better still, even after the 11:00 check-out time, one can still leave one’s car in the lot on check-out day at no additional cost till 17:00. All in all, I can avidly recommend this hotel for both shorter and longer stays.

Stayed in April 2024

The parking extra charge, the parking is available at the hotel and they are charging 17 $ extra for it per day.

Convenient location close to ottawa downtown

Stayed in March 2024

nothing

overall

Stayed in February 2024

Had to pay extra for parking and breakfast. Very expensive. Not a lot available for less but still expensive and too many add ons

The location was good for our purposes

Stayed in February 2024

Since we have stayed at the hotel previously, we knew that the bed was too high for my wife who is 5'2". She brought a small fitness step to get into bed. We also brought a nightlight and plugged in the bathroom for visits during the night to avoid turning on the light.

The room was spacious and well-appointed. We received free parking in the parking garage. We enjoyed the soup and salad in the restaurant as well as good service.

Stayed in December 2023

The room had a weird smell , the restaurant was subpar , the staff were not really accommodating . The internal car park is fit for small cars , maneuvering an SUV was quite hard.

The location is quite good

Stayed in September 2023

The bed wasn't too comfortable.

The staff

Stayed in September 2023

The toilette was weirdly small and uncomfortable and the sheets quality was similar of the one used in cheap hotels, the fabric fells like plastic.

The location was really nice and the shower was also really good.

Stayed in September 2023

Didn’t have - too expensive

Stayed in August 2023

While in your rooms , sometimes you can hear pipes banging from neighbouring showers. Adjoining room doors are not very well insulated for sound dampening , as I could hear the television next door( I'll assume the sound was turned quite high) ,but any noise from the hallway was low to moderate. This being said, it's a hotel and I always expect some volume levels and sounds to be different from what you are immune to at home.

FOUR NIGHT STAY/Aug 2023 . Staff were outstanding ..seriously..they were amazing ! Location was A+ , walking distance to bars and restaurants as well as Parliament Hill ,National War Museum and right across the street, The Canadian Museum of History. This hotel has direct access to the huge biking path/system in Gatineau/Ottawa. There is a storage room in the underground garage for your bike. Just ask at the front desk about accessing it. The hotel restaurant/bar L'Ardoise, has great food and was a relaxing way to have a drink before or after returning from your excursions. The breakfast buffet which opens at 7am, was a winner. Hotel was very clean and rooms were kept tidy .

Stayed in August 2023

customer service is great

Stayed in August 2023

Best customer service

Stayed in August 2023

The staff was EXCELLENT

Stayed in July 2023

We were checked in Room 726 and took HOURS to get the coolness to the ideal temperature. The body wash container was empty. Other than that we had no other complaints.

The concierge we communicated with were very helpful and always with a smile. Check in and Check out were a breeze! Location is ideal for us as we were there for a competition across the street and Parking was a bonus as it is so close and convenient.

Stayed in June 2023

The pool was ok, the hot tub was taped off and the ceiling paint was peeling off. The pool was small and had a lot of chlorine in it. The young attendant did a test when we were in It then poured some coloured mixture in.

Parking is very close, and room location was very close as well

Stayed in June 2023

The breakfast lacks the quality and content compared to Europe! It needs nice bread, cheese, yogurt, vegetables, fruits, jams etc. Location is far to Ottawa’s center!

Rooms are very nice!

Stayed in June 2023

Just about everything, and the service in particular.

Stayed in June 2023

I was directed to a wrong room and bothered other customer when I checked in

Stayed in May 2023

Beds and pillows really not comfortable.

Clean facilities

Stayed in May 2023

nothing, it was suitable

quiet location

Stayed in March 2023

Price

Location

Stayed in March 2023

The bed was too soft. I ended up sleeping on a chair.

I liked the passage connecting to the conference center. The Restaurant was very good. Being able to use my YouTube account on the TV was great.

Stayed in January 2023

Pool was not available when we planned to use it per school. The backup for taxi fare to the Ottawa location was not practical

Clean and comfortable room. Staff were patient and helpful. Restaurant staff were exceptional considering they were understaffed.

Stayed in February 2023