300 Commerce Valley Drive East, L3T 7X3 Thornhill, Canada
#3 of 4 hotels in Thornhill
Guests' ChoiceBased on 345 hotel reviews
8.0Cleanliness
8.4
Comfort
8.5
Location
8.6
Facilities
8.0
Staff
8.5
Value for money
7.8
Free WiFi
8.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 23, 2024
Jacqueline
CanadaHousekeeping quality varies. One day is pretty clean and replenished all supplies, the other day lacked amenities. I choose the room on the side street but still hear noises at night.
Stayed in April 2024
Reviewed: April 10, 2024
Nkinzo
Canadano complaints
clean and quiet
Stayed in April 2024
Reviewed: January 19, 2024
Tim
United KingdomPerfect location for my work visit, this was my second visit. Particular thanks to Debbie at breakfast for her friendly and efficient service during my stay. :)
Stayed in January 2024
Reviewed: January 10, 2024
Carrie-anne
CanadaWe were in a double queen room. There was only a bedside table in between the beds, so as the person sleeping on the outside, I didn't have anywhere to put a drink or my phone or anything. Also, being on the 6th floor, water pressure wasn't great. Toilet was slow to flush, shower was mediocre. These are very finicky complaints, however and did not really affect our satisfaction or enjoyment of this awesome room.
Room was beautiful, service was absolutely incredible. Felt very upscale for the price paid. Lesser hotels would have cost more.
Stayed in January 2024
Reviewed: January 6, 2024
Vicky
Australialocation - a bit far from downtown and train station.
staff very friendly and helpful. good brekky. quiet area with coffee to go
Stayed in January 2024
Reviewed: December 30, 2023
Tung
CanadaThe spa was closed which was disappointing
Nice cafeteria, clean, nice staff and good location
Stayed in December 2023
Reviewed: December 23, 2023
Didier
FranceBreakfast not included and expensive
Nice place
Stayed in December 2023
Reviewed: November 2, 2023
Alex
CanadaFriendly staff (Debbie)
Stayed in October 2023
Reviewed: October 18, 2023
Ann
Trinidad and TobagoI have no complaints
Some more variety in breakfast items would have been nice
Stayed in September 2023
Reviewed: September 27, 2023
Lisa
CanadaNeeds a refresh
Stayed in September 2023
Reviewed: September 21, 2023
Angela
CanadaCost and location. Staff we’re great and accommodating.
Stayed in August 2023
Reviewed: September 21, 2023
Tim
United KingdomTravelled for Work, so the location was perfect... Breakfast was great, Highly recommend the waffles!
Stayed in August 2023
Reviewed: September 6, 2023
Chan
Canadadon't know ?
good location !
Stayed in September 2023
Reviewed: August 21, 2023
Amanda
United States of AmericaThe bathrooms were dirty. The tub has Mildew in the corners and there was someone fake eye lashes left on the counter. You could tell someone dropped something and it splashed all over.
Convenient location, rooms where a nice size, and staff was friendly.
Stayed in August 2023
Reviewed: August 19, 2023
Liu
ChinaThe furnishings were somewhat outdated, and some facilities, like the hairdryer, were quite old. Although the location and facilities of the hotel were overall okay, it offered relatively low value for money due to its suburban location, resulting in extended travel times to both airports and train stations. What surprised me the most was that the two bottles of water offered in the guest room weren't free; they had to be purchased for 2 dollars each!
The room was generally good, the facilities were okay, and it was clean. It was located right by Hwy7 and can be easily reached by bus. There are many nice Asian restaurants near the hotel so that it would be a pleasant stay if you enjoy the Asian cuisines.
Stayed in August 2023
Reviewed: August 18, 2023
Banitaba
CanadaThey didn’t offer 24h tea and coffee
Clean, good staffs and the facilities
Stayed in August 2023
Reviewed: August 13, 2023
Stephanie
Canadanever had to pay extra for breakfast before. The hotel is beautiful but just too expensive and everything was always an “extra” charge.
I loved the location,staff were awesome and breakfast was great, and very clean.
Stayed in August 2023
Reviewed: August 1, 2023
Jasmine_blue12_4
United States of Americalocation
clean
Stayed in July 2023
Reviewed: July 31, 2023
Debbie
Canadanice staff and convenience location to highway access and restaurants
Stayed in July 2023
Reviewed: June 20, 2023
Hermus
AustraliaNo water kettle
The size of room
Stayed in May 2023
Reviewed: May 23, 2023
Gackowski
CanadaContinental breakfast was not included
Stayed in May 2023
Reviewed: April 4, 2023
Ching
AustraliaThere was not hot water kettle in the room and have to get drinking hot water from the restaurant on the ground floor. The bathroom need some maintenance work.
The size of the room and friendly staff. The location is very convenient plenty of restaurants just around the corner with different cuisines from all over the world.
Stayed in March 2023
Reviewed: March 3, 2023
V95lau
CanadaIt was pretty dark and cluttered at the lobby
Size of the room and the window facing
Stayed in March 2023
Reviewed: February 26, 2023
Yi
CanadaThe price is expensive
breakfast not included.
Stayed in February 2023
Mayrhofen, Austria
Vaduz, Liechtenstein
Tromsø, Norway
Moscow, Russia
Águas de São Pedro, Brazil
Islita, Costa Rica
Domodedovo, Russia
Kuala Lumpur, Malaysia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content